Technology and document services giant Xerox has owned Affiliated Computer Services (now ACS, a Xerox company) for over a year and a half now (see Xerox copies Dell, buys ACS). The deal turned Xerox into a major business process services (BPS) player globally with $8.4bn in revenue from document outsourcing and BPO, and some unique capabilities and differentiators.
Xerox has real strengths to play to as a leader in document outsourcing services, while ACS’ strengths lie in its global HR, customer services and finance and accounting delivery capability. At Xerox’s recent analyst event I was keen to assess the progress in bringing together two very different, yet seemingly complementary businesses, and the opportunities and challenges this presents for the UK business. Subscribers to TechMarketView’s BusinessProcessViews service can read the full analysis here.
Posted by John O'Brien at '07:42'
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The UK business process services (BPS) market is dominated by a number of providers such as Capita, Xchanging, HP, Equiniti Group, Accenture, BT and Serco, who have earned their revenue predominantly delivering ‘lift-and-shift’ BPO to the public sector (central and local government in particular) and banking, financial services and insurance (BFSI) markets. These have typically been large multi-million, and sometimes multi-billion pound contracts to take over responsibility for managing business processes at reduced cost, and then often fixing, or ‘transforming’ those activities.
However, the UK BPS supplier landscape is entering a period of change in response to new technologies and services such as platform-based BPS, and ‘the cloud’, which are introducing greater automation and accountability into the delivery process, and reducing the need for straight lift-and-shift BPO.
This has the potential to upset the status quo and provide opportunities for new players and challengers to the current market leaders. These providers have different strengths, capabilities, and delivery models, and include: global, regional and offshore-based software and IT services (SITS) providers; offshore BPO pure plays, support services and construction players, and vertical and intellectual property (IP)-led specialists.
Subscribers to TechMarketViews’ BusinessProcesViews service can read our analysis of the leaders and challengers, in our major new report UK Business Process Services Supplier Landscape, 2011 here.
It’s been nearly two years since ex-Detica management, Tom Black (Executive Chairman), Colin Evans (Group Managing Director) and Zak Doffman (Business Development Director) signed on the dotted line to form Digital Barriers (which at the time was Digital Barriers Services Limited).
Today the high-level ‘mission statement’ is unchanged: “to provide specialist products and services to the Homeland Security market”. However, the next phase in its development is set to be a challenge and will require Digital Barriers to carefully carve out its relationships with the major systems integrators. We recently met with Evans and Doffman; TechMarketView's subscribers can read our full assessment here.
Posted by Georgina O'Toole at '15:17'
One of the highlights of the research published by TechMarketView analysts over the last fortnight was our annual UK Public Sector SITS Market Trends report. Available exclusively to subscribers to our PublicSectorViews research stream, the report includes granular forecasts for the sector through to 2014, as well analysis of the trends that will shape the sector over the next few years. The report was published alongside another from TechMarketView’s public sector team - UK Government ICT Strategy: progress and direction. This candid analysis of the UK government’s ICT strategy, including G-Cloud and the G-Application Store, is another must-read for anyone with skin in the UK public sector SITS market.
In addition to meaty reports and analyst notes, subscribers to our paid research streams have access to UKHotViewsExtra - articles providing a more considered view on the latest developments in the UK SITS sector than is possible in UKHotViews. Last week’s UKHotViewsExtra coverage included SAP’s offensive/defensive weapon - HANA - Research Director for Enterprise Software and Application Services, Angela Eager’s take on SAP’s new development and database platform. In addition, Director Georgina O’Toole analyses an interesting move by SMEs in the UK public sector market in Agile Delivery Network: turning up the SME volume and reflects on Logica’s chances of innovation success in Logica innovates to boost growth.
We’re pleased that once again our research has been attracting a lot of interest from the media. Our two new public sector reports generated plenty of coverage in a wide range of publications including ComputerWeekly (see Government struggling to accelerate ICT strategy), Public Service (see ‘Slow progress’ on Government ICT strategy), UKauthorITy (see Government ‘struggling’ with Phase 2 of ICT strategy) and The Register (see Public-sector software and services looking limp). In other news, John O’Brien, Research Director for Business Process Services, is quoted in India’s Financial Chronicle on Genpact’s purchase of Empower; Director Tola Sargeant’s views on Corero are reported by Microscope (see Corero’s security unit outperformed by legacy education biz); and TechMarketView Chairman Richard Holway is quoted in CIO UK, Information Age and a host of other publications, on the surprisingly low take up by Automony shareholders of HP’s offer.
The reports and UKHotViewsExtra articles highlighted above are only available to subscribers to TechMarketView’s Foundation Service or PublicSectorViews research stream. If you’ve so far managed to resist the temptation to subscribe and you’d like further details, Deborah Seth, our client services manager, will be only too pleased to help.
Posted by HotViews Editor at '20:16'
Today, TechMarketView’s Public Sector team launches two new reports for subscribers to our PublicSectorViews service.
The first is our regular review of the UK public sector software and IT services market – UK public sector SITS market trends & forecasts. Following a torrid 2010 for SITS suppliers to the market, our analysis reveals that the UK public sector market will fail to reach positive growth territory in real terms until 2014. However, there will be some exciting hotspots in the market...even if they are fewer and farther between than in previous years. That’s why it has been so important for us to provide more granularity than ever before in our market numbers. We have segmented the market by both subsector (central government, local, government, education, health, police and defence) and by SITS market activity as defined by TechMarketView’s Asset Led Market Model (infrastructure services, application services, business process services and software), as well as combining the two. As such, subscribers will find detailed market size and forecast data, along with detailed analysis of performance and prospects, for each of the UK public sector sub-segments, enabling them to focus effort and investment on the areas of the market with the highest growth potential.
The second report – UK Government ICT Strategy: progress and direction – supports our UK public sector market forecasts. In the report we analyse the different elements of the ICT strategy, identify the progress that has been made and seek to understand how implementation of the strategy will move forward over the coming months and years. We also identify areas of the policy where we believe there has been a subtle change of emphasis. The Efficiency & Reform Group (ER&G) hopes that it can accelerate implementation of the strategy over the coming year. Is that a realistic aim or will the hurdles prove too difficult to jump?
Posted by HotViews Editor at '08:34'
A stream of reports has rolled off TechMarketView’s virtual presses over the last couple of weeks proving we haven’t been resting on our laurels over the summer! In the latest PublicSectorViews report, our healthcare IT guru, Tola Sargeant, analyses changes in the UK healthcare SITS supplier landscape and names the Top 20 suppliers to the sector in 2011. Within the Foundation Service, Angela Eager, Research Director for Enterprise Software and Application Services (ESAS), considers the trends shaping the ESAS market as disruptive technologies like cloud, social and mobile undermine traditional business and technology models in ESAS: a new reality, a world of disruption.
In the latest edition of OffshoreViews, our Managing Partner, Anthony Miller, brings you news on who among the ‘Indian majors’ are growing fastest in Europe and in the UK, and shares his views on whether the rankings are likely to change by the year’s end. Then there’s the latest edition of IndustryViews Private Equity, which has our usual summary of the VC and Private Equity activity in the UK software and IT services market over the last quarter. It also includes the stories of ‘accidental’ executives at Centrix Software and Access Technology Group. The quarterly IndustryViews M&A Review is also available for subscribers to download now – as usual, it analyses the latest acquisitions involving UK SITS firms. The Q2 analysis reveals UK buyers opened their wallets more widely in the quarter than they have done in over three years.
In the press, we continue to be quoted on HP’s antics: see for example our Chairman Richard Holway’s views in Computing (Strength in numbers comes at a cost) and Angela’s opinion in Information Age (HP considered Tibco, Teradata before Autonomy). Richard’s thoughts on Steve Jobs’ resignation from Apple also attracted attention (see Analysts upbeat about Apple’s future despite Jobs’ exit in CRN). Meanwhile Angela’s analysis of IBM’s analytics acquisitions (i2 and Algorithmics) was quoted by the likes of Computing (see IBM makes dual analytics acquisitions). Tola’s views on IMS Maxims’ financial woes appear in ComputerWorld (see Supplier of software that holds 10 million patient records in difficulty?). Anthony shared his thoughts on Genpact’s strategy with ComputerWeekly (see Genpact IT strategy signals BPO and IT services consolidation) and his views on Computacenter’s latest results are quoted in Microscope (see Computacenter profits up a quarter despite UK weakness).
The TechMarketView reports and analyst notes mentioned above are available for subscribers to our Foundation and PublicSectorViews services to download now. Subscribers can also access our views on all UK SITS supplier activity via the searchable UKHotViews and UKHotViewsExtra archives. If you’re not yet a paid subscriber and you’d like more details Deborah Seth is the person to contact.
Posted by HotViews Editor at '08:25'
The Q2 2011 edition of IndustryViews M&A, our regular review of the UK software and IT services M&A scene, is now available for download by TechMarketView subscription service clients here.
Posted by HotViews Editor at '10:18'
Everything is changing in the enterprise software and application services (ESAS market), as the effects of disruptive technologies collide with traditional business models, and the need for cost management and business agility. Understanding the trends that are driving the market is the first step towards adapting to it. Foundation Service Clients can find out more in ESAS: a new reality, a world of disruption.
Posted by Angela Eager at '16:42'
A couple of interesting stories in the latest edition of TechMarketView IndustryViews Private Equity. We talk to two top execs who, in different ways, found themselves in roles that weren’t really part of their original career plans.
Centrix Software CEO, Lisa Hammond, takes us through the long and tortuous journey from senior manager at a product reseller to CEO of a software company, and her struggles to get funding (and see Centrix Software flying with angels). Hammond also offers her top tips for start-ups seeking external investment – wise words from one who has been there and done that!
Then we have a chat with industry veteran, Gareth Denley, who recently took over the chair at Essex-based mid-market ERP software firm, Access Technology Group after its MBO (see Lyceum gets access to Access). Denley talks about the attraction of chairing a private-equity owned firm and why it’s different to the role in a public company.
Plus there’s our usual summary of the VC and Private Equity activity in the UK software and IT services market over the last quarter.
TechMarketView subscription service clients can download IndustryViews Private Equity here and now!
Posted by HotViews Editor at '07:54'
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