There’s no prizes for guessing the big story last week – nor for who was the most quoted commentator in the media! TechMarketView chairman, Richard, Holway, was in huge demand for his sage opinion on Autonomy (ex-CEO) Mike Lynch’s sacking from a deeply troubled HP. Holway was quoted in no fewer than four articles in each of the Financial Times and The Times, along with extensive coverage in the trade press. But the highlight was Holway’s star turn on Thursday’s BBC News at Ten. Of course, you’ll find the stories first on UKHotViews – just start here and work back!
Meanwhile, the TechMarketView research team have been pumping out insightful research on the UK software and IT services (SITS) scene.
Make sure you didn’t miss Angela Eager’s analysis of the opportunities for SITS players in the Social Media space in Social media: the business imperative. Social media is one of the key ‘disruptors’ in the market and will be a recurring theme in all our research.
The hot topic in the UK public sector is SIAM (Service Integration & Management), which many within UK central government see as the best way to handle a multi service provider environment. Georgina O’Toole discusses recent developments and considers the implications in Independent SIAM: What's it all about? Georgina also gives her usual trenchant opinion on the Government’s endeavours to make it easier for SMEs to do business in the UK public sector. You can gauge progress for yourselves in SMEs in Government: The ICT picture.
Plus you can find extended analysis of some of the major stories first published on UKHotViews in UKHotViews Extra.
But need we tell you that all of this is only available to eligible TechMarketView subscription service clients. We have just finished out third trading year (see TechMarketView LLP celebrates), which sees practically every major SITS player in the UK market among our client base, as well as many smaller organisations and others acting as advisers to, or investors in the market. The TechMarketView team seems to be accepted as one of the most knowledgeable and ‘well connected’ around. Certainly nobody could argue that we are also one of the most influential.
So, don’t be left out in the cold. If you want to understand more about the things that really matter in the UK SITS scene, please contact Deborah Seth.
Posted by HotViews Editor at '09:17'
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The appointment of a Service Integration & Management (SIAM) provider is now viewed by many within UK central government as the best way to handle a multi service provider environment. In our conversations with Andy Nelson (UK Government CIO, Ministry of Justice CIO) and Robin Pape (Home Office CIO) – see UK Government CIO Agenda - they expressed the view that, due to the lack of internal service management capabilities within departments and agencies, the SIAM would be one of the most important ICT contracts let in their departments over the next few years.
However, there appears to be a variety of interpretations of the SIAM role. And there are very few live examples of the SIAM-led supplier environment. So, what does the role entail? How does it differ from the traditional prime contractor model? And which suppliers might be willing to step into the mould? Georgina O’Toole discusses recent developments and considers the implications in this latest research note available to TechMarketViews' PublicSectorViews subscribers: Independent SIAM: What's it all about? Please contact Deb Seth if you would like to access this research but are not yet a subscriber.
Posted by Georgina O'Toole at '11:42'
Social media is conquering the consumer world at breakneck speed but an image problem is preventing it doing the same in the business environment: it is just not perceived as a business tool. But as the latest social media research from the ESASViews stream shows - Social media: the business imperative - that is a naive view.
Combine the Ofcom statistic that 50%+ of adults in the UK use social networking sites (and the younger the demographic the higher the usage rate we believe), with the consumerisation of IT and BYOT trends and it is clear that social media is being pushed into enterprises with or without the businesses’ knowledge or permission. Customer-side demands for more timely, accurate and appropriate levels of service and interaction are also acting to force businesses down the social enterprise road because they highlight the need for platinum levels of internal collaboration and connectivity.
The net result is enterprises cannot resist the social media flow if they want to remain competitive - and that means suppliers need to understand and embrace it too.
Confusion about the value of the social business, limited insight into how to make effective use of social media within the business, and the proliferation of point products that makes the creation of a social platform a challenge for enterprises, all add up to new business opportunities for software and services suppliers brave enough to embrace uncertainty. ‘Social media: the business imperative’ looks at these issue, analyses which classes of suppliers are set to benefit or struggle as a result of the social enterprise movement, and what they can do about it. Eligible subscribers can download the report here. If you would like to find out more about TechMarketView’s subscription services Deborah Seth will be happy to help.
Posted by Angela Eager at '18:34'
It has been an ongoing debate for many years: how to make it easier for SMEs to do business with UK Government. In February last year, Prime Minister, David Cameron, put a stake in the ground. The Coalition would open up the way that Government does business and make sure that SMEs, charities and voluntary organisations could successfully compete for Government business.
In this latest PublicSectorViews report – SMEs in Government: The ICT Picture - Georgina O’Toole considers the actions that are being taken (both within industry and within the public sector) and what the implications are for UK Government and its SITS suppliers. Eligible PublicSectorViews subscribers can download the report now. Anyone else should contact Deb Seth to find out how to get access.
Posted by Georgina O'Toole at '17:11'
TechMarketView LLP has just finished its third trading year and we really have been pretty amazed at the reception we have had. Practically every major software and IT services player in the UK market is now a paid for subscriber as well as many smaller operations and others acting as advisers or investors to the market. The TechMarketView team seems to be accepted as one of the most knowledgeable and ‘well connected’ around. Certainly nobody could argue that we are one of the most influential.
We’ve just had a month when we signed up more new clients than in any month to date – indeed our order intake in one month alone added over 20% to our annualised revenue. We just must be giving the competition a hard time. We haven’t got permission (yet) to name names. But the clients we are now advising increase our influence into the stratosphere. Indeed, any company operating in the UK that doesn’t have access to what we are saying – in particular, what we are saying about them – would be operating at a severe disadvantage!
To celebrate this, the TechMarketView LLP team broke open a bottle of bubbly at our team meeting today at company HQ in Farnham.
Great company. Great customers. Great team.
Posted by Richard Holway at '15:54'
The last fortnight has seen a string of new research from TechMarketView’s analyst team, all of which is available for download by eligible subscribers from our newly improved website.
The highlights include two pieces from our BusinessProcessViews research stream, led by research director John O’Brien. ‘Infosys and advertising giant WPP partner for business platforms’ examines Infosys’ business process platform strategy in light of the launch of its end-to-end digital marketing platform, BrandEdge. And the UKHotViewsExtra article ‘Quindell wins £120m BPS insurance deal’ delves more deeply into the implications of Quindell’s ground-breaking win with ‘an insurance intermediary’.
Our managing partner Anthony Miller shares insight on private equity firm Advent International’s approach to the UK market with Foundation Service subscribers in his latest IndustryViews research note. Whilst subscribers to our PublicSectorViews research stream can read TMV director Tola Sargeant’s views on the latest developments in the UK NHS IT market in ‘IT: just what the doctor ordered?’ and Georgina O’Toole's analysis of Cognizant’s strategy for the UK public sector in their latest research notes.
Subscribers to our paid research services will also find deeper analysis on the latest company developments in UKHotViewsExtra. Recent highlights include Georgina’s analysis of the impact that Aspire is having on Capgemini (Capgemini UK and its two ‘halves’) and her view on IBM losing the DVLA contract to ‘unusual suspect’ Gemalto, as well as Phil Codling’s take on BT’s Q4 results (A better quarter for BT Global Services).
Of course TechMarketView analysts also continue to be widely quoted in the press. A few recent examples include our Chairman Richard Holway’s comments on Sage’s cloud strategy in the Financial Times (see Sage steps back from cloud cuckoo land); Tola Sargeant’s views on Advanced Computer Software’s latest acquisition in The Register (see Advanced Computer Software gobbles Fabric Technologies) and Angela Eager’s thoughts on SAP’s third change of UK MD in as many years in Computerworld UK.
If you’d like to access the research above but you’re not yet a fully paid up subscriber, Deborah Seth will gladly provide more details on our subscription services.
Posted by HotViews Editor at '09:45'
We recently attended Infosys’ launch of its new BrandEdge business process platform (BPP), in partnership with Fabric Worldwide, a ‘big data’ technology player and division of advertising giant WPP. BrandEdge is an end-to-end digital marketing platform, and one of a growing number of Infosys Edge BPPs that form a cornerstone of Infosys’ 3.0 strategy.
Business process platforms are one of the key disruptors that we see changing the shape of the UK business process services (BPS) market over the next few years. But as we pointed out in our recent report Communications-focused BPS: supplier challenges and opportunities, owning the end-to-end communication stack into and out of the enterprise is the real prize for BPS providers as they seek to build long term relationships with customers.
Subscribers to TechMarketView’s BusinessProcessViews research stream can read the full analysis of Infosys' plans and prospects here.
Posted by John O'Brien at '08:40'
A newly-published InfrastructureViews note looks at one of the more unusual suspects in infrastructure services. Better known by most clients in the UK at least for business process and application services, Steria is nonetheless a significant infrastructure player and likely to feature once again in TechMarketView's infrastructure services Top 20 when we publish our latest UK rankings in the coming weeks. This new analyst note asks what role infrastructure capabilities and assets play for a mid-sized player like Steria, and particularly one with ambitions to play a leading role in the transformation of government administration across Europe. The answer lies in the increasingly critical role infrastructure plays in transforming the value and efficiency of IT and business processes.
Eligible subscribers can access the note here.
Posted by Phil Codling at '18:24'
Following the announcement that BPS provider Equiniti Group has been selected to administer the Principal Civil Service Pension Scheme as part of myCSP (see Equiniti secures first central government BPS mutual), we spoke with Paul Bingham, MD of Xafinity Paymaster, and non-exec of myCSP. Xafinity Paymaster is the division of Equiniti which is heading up the contract.
The mutual is a new form of public-private partnership emerging in the UK public sector, and offers a new way for business process services (BPS) providers to engage with Government. But myCSP isn’t without risk. And there is plenty for all stakeholders - Equiniti, the Government and the myCSP employees - still to learn if it is to prove a successful new venture.
Georgina O’Toole and John O’Brien explore the challenges and opportunities facing myCSP, and other BPS suppliers targeting this new area of 'mutual' opportunity, in a joint PublicSectorViews and BusinessProcessViews note, here.
Posted by John O'Brien at '08:53'
Advent International is one of the top players in the global private equity industry. We met up with London-based director, John Woyton, to hear about Advent’s views on the local PE scene. Eligible TechMarketView subscription service clients can download our latest IndustryViews note here.
Posted by HotViews Editor at '08:22'
Today we hear more news of an incumbent (this time IBM) being ousted from a UK Government contract. Gemalto has won the DVLA contract for the administration of UK drivers’ licences. This also includes digital tachograph cards and the supply of biometric residents permits. The original OJEU notice valued the contract at between £60m and £300m. Gemalto might not be a familiar name to many readers but you may know more about them than you think. Its win over IBM gives us yet more insight into UK Government's changing buying behaviours. Subcribers can read more in UKHotViewsExtra. If you're not yet a subscriber please contact Deb Seth.
Posted by Georgina O'Toole at '12:40'
With the news thick with coverage of CSC’s NHS IT-related redundancies, it would be easy to assume that the UK healthcare IT market is not a place you’d want to be at the moment. But in fact, for many SITS and BPS providers, the opposite is true: the NHS IT market holds more promise now than it has done for many years. Despite, or in some cases because of, budget restrictions we’re seeing a demonstrable increase in activity in the NHS IT market. In our latest PublicSectorViews research note we examine what lies behind the activity in the sector and consider the likely impact on the market and its suppliers. Eligible subscribers can download 'IT: just what the doctor ordered?' from today. If you're not yet a subscriber and you'd like more details please email Deborah Seth.
Posted by Tola Sargeant at '14:29'
Cognizant launched its government practice in 2011. Globally, Cognizant is making its initial push in the UK and US public sector markets; both markets are facing significant government reform (e.g. new banking regulations, healthcare reform). It is also being very selective in other large markets like India.
While Cognizant had some exposure to UK Government through the acquisition of PIPC, the program management consultancy, it is now making serious investments to grow in the sector. At the end of 2011, its search for an experienced leader in the government services area to lead its effort in the UK public sector culminated in the recruitment of Peter Gill to head up the new business unit. Gill was previously Head of UK Central Government at TCS. Having met with Gill, Georgina O'Toole considers Cognizant's chances of success in our latest PublicSectorViews research note: Cognizant: The challenge of breaking into the UK public sector. If you're not yet a subscriber, please contact Deb Seth.
Posted by Georgina O'Toole at '18:09'
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