News

 

Monday 12 November 2018

*NEW RESEARCH* BMC: Running and reinventing for its customers – and itself

logoAs one of a group of long established suppliers in the IT Operations area, software provider BMC has struggled to modernise its own business to keep pace with the many changes in the broader tech environment, specifically the move to cloud.

With close to flat growth (0.78% CAGR, 2010-2013, taking revenue to $1.97bn in 2013), the company was acquired by investors led by Bain Capital and Golden Gate Capital in 2013 for $6.9bn and just last month (October 2018) transferred into the hands to KKR for a rumoured $8.3bn. Altered ownership indicates change is afoot and the recent BMC Exchange conference in London provided clues as to how it revitalising itself as a competitor with cloud and digtial transformation credentials. 

logoBMC has a lot to prove and strong competition, especailly with ServiceNow bringing a modern take and service managment stack to the market, but it is gearing up. BMC's portfolio – and most of its revenue – is attached to legacy products and technologies. Shifting the balance towards digital enablers, at pace, is the challenge. Conversations at the BMC Exchange event certainly provided food for thought. TechMarketView subscribers, including those who take the UKHotViews Premium service, can see what we think by downloading "BMC: Running and reinventing for its customers - and itself".

Posted by Angela Eager at '08:07' - Tagged: cloud   software   automation   machinelearning  

Friday 09 November 2018

*NEW RESEARCH* Communisis – From Printer to Customer Experience Management

communisisThe success of communications services provider Communisis in generating faster growth and developing its digital platforms made it a target in October of New Jersey-based outsourced billing, communications and payments provider OSG.

As seen in our most recent BPS supplier rankings report Communisis is now the UK’s ninth largest BPS player by revenue yet it often goes ‘under-the-radar’ when the market is discussed. Its heritage as a printer means that its transformation into a multi-channel communications provider is often not fully understood. It is also a UK business with lofty ambitions of opening up the ultra-competitive US market.

As Communisis executes its new strategy or as it calls it ‘Value Enhancement Programme’, we thought a look under the covers at Communisis was long overdue.

Click to download Communisis – From Printer to Customer Experience Management. If you are not a subscriber, you can contact Deb Seth for details.

Posted by Marc Hardwick at '15:00' - Tagged: newresearch   customerexperience   communisis  

Thursday 08 November 2018

Accenture latest partner for ambitious scale-up Quantexa

Quantexa logoLondon-headquartered data analytics scale-up Quantexa celebrated a significant strategic alliance with Accenture this week. The deal will see Accenture use Quantexa’s AI and network analytics capabilities to help banks fight financial crime, and make a minority investment in the SME, which is already backed by AlbionVCDawn Capital and HSBC (see Quantexa's big data/analytics attracts $20m funding).

HVP logoYesterday we met Quantexa CEO Vishal Marria to get to know Quantexa better and were very impressed by the business, its growth and ambition. Indeed, it could well be a future British ‘unicorn’ in the making.

TechMarketView subscription clients, including our growing band of UKHotViews Premium subscribers, can read the full story in our latest UKHotViewsExtra article published today: Accenture latest partner for data analytics scale-up Quantexa.

Posted by Tola Sargeant at '13:06' - Tagged: partnership   analytics   AI   machinelearning   data   scaleup  

Tuesday 06 November 2018

*UKHotViewsEXTRA* Castleton: increasing cross-sell potential

Castleton Technology logoCastleton Technology’s strong H119 (to end September 2018) was previewed in its October trading update (see Good news continues at Castleton). Today, the provider of software and managed services to the public and not-for-profit sectors has revealed its results in full. They show 20% turnover growth, of which 12% was organic, and an adjusted EBITDA of increasing by 31% to £3.0m, of which 18% was organic. Moreover, following several years of undertaking the ‘buy’ of the buy and build strategy, net debt continues to fall.

HV Premium logoIn the UK, revenue growth was in line with the group’s organic revenue performance, as all of the non-organic growth was down to the acquisition of Kinetic Information Systems in Australia (see Castleton buys and builds down under). The company’s social housing customer base has increased from 552 to 564. As well as growing the customer base, one of Castleton’s key growth strategies is to cross-sell solutions into existing clients. Speaking to management, we learn that over the period Castleton sold... read more.

Posted by Georgina O'Toole at '09:43' - Tagged: public+sector   localgovernment   cloud   software   housing  

Tuesday 06 November 2018

Great British Scaleups: The Fifth Dimension

We are delighted to announce the names of the eight fast-growing UK tech SMEs selected to participate in our fifth Great British Scaleup Event to be held next week in London.

They are:

  • logosAccountagility
  • Assuria
  • Emapsite
  • Searchlight Consulting
  • Shift Left Group
  • Tisski
  • Worksmart
  • XCD

Top executives of these companies will be joining a team of TechMarketView research directors and ScaleUp Group advisors for individual, intensive 90-minute workshops to help them realise their scale-up potential.

The companies will be rated using the ScaleUp Growth Index®, a proprietary scorecard which identifies areas of the business that might be an inhibitor to achieving management’s growth objectives. It gives an independent insight of the company’s scale-up potential relative to its peer group, and helps management feel better prepared to undertake the next stage of the scale-up journey and track progress.

logoWe will be publishing brief profiles of the companies shortly after the event.

Many congratulations to all of these Great British Scaleups!

The TechMarketView Great British Scaleup programme is generously sponsored by ScaleUp Group and proudly supported by techUK.

Posted by HotViews Editor at '07:00' - Tagged: gbs   scaleup  

Friday 02 November 2018

*NEW RESEARCH* DocuSign: Are e-signatures practical contributors to digital change?

imageWe’ve previously explored the use of e-signatures as a practical contributors to digital change because of their ability to join the dots between strategy and execution, and applications, processes and outcomes. In an environment where many organisations are struggling to make digital transformation happen, this is the type of application that could make the difference between inertia and action, and help unlock digital budgets. This is one of the issues explored in the latest research from the Enterprise Software & Application Services (ESASViews) stream: DocuSign: Are e-signatures practical contributors to digital change?.

The recent Momentum conference was a good opportunity to review the prospects and value points around e-signature capabilities and learn more about e-signature software provider DocuSign. It is a pivotal time for the cloud-native company as it seeks to move into a new league in terms of vision and capability following the $629m April 2018 IPO and $220m strategic acquisition of SpringCM in August 2018.

DocuSign: Are e-signatures practical contributors to digital change? is available to TechMarketView subscribers; if you would like information about our subscription services, please email dseth@techmarketview.com.

Posted by Angela Eager at '15:56' - Tagged: cloud   software   digitaltransformation  

Friday 02 November 2018

*UKHotViewsExtra* Pulsant: Rejuvenating for hybrid success

pulsantPulsant CEO, Niclas Sanfridsson has been in his role for a little over a year and during that period he has overseen quite a lot of change.

In a previous life, Sanfridsson spent 15 years at Telecity (Telecity’s ex-CEO, Mike Tobin, is Chairman at Pulsant) and helped with the Equinix/Telecity integration. Since taking over from Mark Howling, Sanfridsson has examined just about every aspect of the firm, including assets (e.g. property), skills, operations, delivery, and financial performance. It’s been a significant undertaking with the objective of increasing Pulsant’s ‘match fitness’ and accelerating the swing of revenue from colocation to hybrid cloud. More.....

Posted by HotViews Editor at '09:40' - Tagged: cloud   colocation   datacentreservices   hybridcloud   multi-cloud  

Friday 02 November 2018

LAST CHANCE TODAY to disrupt the Customer Management/CX market

ENTRIES CLOSE AT 6PM TODAY, FRIDAY 2ND NOVEMBER

Are you an innovative UK tech SME with a disruptive solution in Customer Management or Customer Experience? Don't miss this incredible opportunity to partner with Capita and reach markets you only dreamed about!

APPLY NOW ON THIS WEBFORM

The story so far ...

TIPP logo

Earlier this year we launched the TechMarketView Early Stage Partner Programme in association with Capita Scaling Partner (Capita's innovation development unit). It was a phenomenal success – you can see the testimonial videos here.

We are now extending our search for innovative partners under our new programme brand, the TechMarketView Innovation Partner Programme.

We're running the next event in December and Capita Scaling Partner is once again offering an unrivalled opportunity for innovative UK tech companies to access lucrative client markets that would typically be out of their reach. This event has been designed to attract the most ambitious and forward-thinking companies looking at disrupting how companies interact with their customers.

The chance to sell to Capita's clients

Capita logo

Capita is the UK’s leading provider of outsourced customer management services including market leading contact centre, data, analytics and digital services. Capita has more than 100 million customer conversations every year across multiple different contact channels. We are giving UK tech innovators a chance to reach this incredibly broad and rich market.

If you are selected as a Capita Scaling Partner Digital Disruptor you will get:

  • Accelerated market access: Capita will work with you to win business in their clients;
  • Extensive business development support: Capita will help you develop and refine your product, finance and go-to-market strategies;
  • Unparalleled industry visibility: TechMarketView will trumpet your success in UKHotViews, arguably the most influential daily commentary on the UK tech scene and beyond.

Eligibility requirements

You should be the Founder or CEO/MD of a privately-held, UK tech company with an innovative digital technology proposition in Customer Management or Customer Experience

Your business should be focused on transforming the way companies interact with end customers. We are looking for companies with the potential of disrupting established ways of working and service delivery, who will help to deliver key customer contact outcomes, for example:

  • Increasing end customer satisfaction;
  • Helping to improve revenue generation, e.g. increasing the range of services customers buy, or improving sales conversion;
  • Running operations more efficiently.

You could be an early-stage company or you may have been in business for some years - it's innovation we're looking for. Your customer management/customer experience proposition must at a minimum be close to the MVP (minimum viable product) stage, successfully deployed to one or more clients, and you are now looking to distribute at scale.

How to apply

To be selected as a Capita Scaling Partner Digital Disruptor, you should apply in the first instance to attend an intensive 90-minute Pre-Qualification Session (PQS) with TechMarketView Research Directors and Capita Scaling Partner advisors. The PQS event will be held in London during the week of 3rd-7th December.

PQS applications must be submitted on this webform by Friday 2nd November 2018. Applicants will be notified if their application has been successful by Friday 16th November. There is no charge to apply for or, if accepted, participate in a PQS.

You can find more information about the TechMarketView Innovation Partner Programme on the TechMarketView website and further information about Capita Scaling Partner on the Capita website. For further information please email tipp@techmarketview.com or call TechMarketView Managing Partner Anthony Miller on 020 3002 8463.

Posted by HotViews Editor at '07:00'

Thursday 01 November 2018

*New Research* UK public sector SITS market trends & forecasts 2018

PSV MT&F coverIn July we published a preview of our detailed forecasts for the UK public sector software and IT services (SITS) market through to 2021. This early view provided a breakdown of the numbers by vertical subsector (central government, local government, education, health, police and defence) and by SITS activity (infrastructure services, application services, business process services and software).

Today, PublicSectorViews subscribers can read the up-to-date analysis of the drivers and trends behind the forecasts in our UK Public Sector SITS Market Trends & Forecasts 2018 report. It builds on the preview report by providing additional granularity on our view of the market and in-depth analysis of drivers and trends across all subsectors. We give our opinion on how those trends are impacting the market and how suppliers can best position themselves to take advantage of related opportunities.

2017 was a challenging year for many public sector SITS suppliers, with the larger players typically feeling the pinch more than the SMEs. Smaller firms have benefited from the ongoing disaggregation of contracts and the shift to smaller and shorter deals. The unsettled economic and political environment is impacting the ability for many organisations to progress digital transformation strategies. But there are opportunities out there if you know where to look. In this report we detail how the pressures in the sector are driving interest in new technologies and creating new opportunities for public sector SITS suppliers if they have the right skills, propositions and partner relationships in place.  

PublicSectorViews subscribers can download this year's UK Public Sector SITS Market Trends & Forecasts 2018 report and the accompanying spreadsheet of all our market forecasts data now.

If you would like to find out if your organisation has a subscription or talk about getting access, please contact Deb Seth to find out more.

Posted by Dale Peters at '07:49' - Tagged: public+sector   cloud   trends   forecasts   automation   government   transformation   AI