Equiniti’s ‘mutual’ attraction

Following the announcement that BPS provider Equiniti Group has been selected to administer the Principal Civil Service Pension Scheme as part of myCSP (see Equiniti secures first central government BPS mutual), we spoke with Paul Bingham, MD of Xafinity Paymaster, and non-exec of myCSP. Xafinity Paymaster is the division of Equiniti which is heading up the contract.

The mutual is a new form of public-private partnership emerging in the UK public sector, and offers a new way for business process services (BPS) providers to engage with Government. But myCSP isn’t without risk. And there is plenty for all stakeholders - Equiniti, the Government and the myCSP employees - still to learn if it is to prove a successful new venture.

Georgina O’Toole and John O’Brien explore the challenges and opportunities facing myCSP, and other BPS suppliers targeting this new area of 'mutual' opportunity, in a joint PublicSectorViews and BusinessProcessViews note, here.

Posted by John O'Brien at '08:53' - Tagged: publicsector   bpo   bps   mutual