UK Business Process Services Predictions 2013 - the 'deep dive'

At the end of last year we published our top predictions for the UK business process services (BPS) market in 2013 (see Predictions 2013: UK business process services).

We pointed out that 2013 will be a ‘make or break’ year for many UK BPS/BPO (business process services/outsourcing) providers as disruptive trends around platform-based BPS, Business Process-as-a-Service (BPaaS) and Software-as-a-Service (SaaS) come of age. These trends, largely driven by the cloud, are introducing new competitors into the market, new delivery and contracting models, and forcing incumbents to rethink their established operating models.

We now provide a more indepth analysis of our five key trends exploring the implications for UK BPS providers in 2013 here, but only for subscribers of TechMarketViews' BusinessProcessViews research service.

If you're not yet a subscriber and would like to find out how to become one, please contact Deb Seth (dseth@techmarketview.com) who will be only too happy to help.

Posted by John O'Brien at '08:42' - Tagged: bpo   bps