Business process automation - disruptive change for BPOs

Having recently met with a number of start ups and new entrants in the emerging space of business process automation (BPA), (see Is Blue Prism a game changer in the making?) we are convinced BPA is going to create serious disruptive change to the UK BPO/BPS sector over the next few years.

Automation has revolutionised manufacturing processes over the last ten or so years—robots now commonly perform many of the previously manual tasks in factories. Likewise, in business process ‘factories’ where repetitive rules-based tasks are commonplace, software robots and virtual assistants are now starting to appear to take over some of the heavy manual work.

Incumbent BPO/BPS providers should see automation as an opportunity, but also as a significant threat, as their core business functions compete against cheaper, quicker and more accurate automated alternatives.

Subscribers to TechMarketView's BusinessProcessViews research stream can read the analysis and implications here.

Posted by John O'Brien at '08:30' - Tagged: bpo   bps   automation