Agilisys bags LB Westminster customer services deal

Following on from the news that Serco had beaten Agilisys to the Lincolnshire County Council contract (see Serco beats Agilisys at Lincolnshire); today Agilisys is able to announce its own piece of good news. And based on its disappointment at Lincolnshire the team must be particularly pleased to be replacing Serco at Westminster City Council.

Agilisys will provide a 24/7 customer contact centre and back office customer service operation to the Council in a three year deal worth £3.7m (with the possibility of extending for another three years). The deal is set to save the Council £12m over three years.

Agilisys will work with the Council to implement a phased transition from July 2014; the current Serco contract expires in November 2014. Implementation will focus on enabling online transactions for services with the highest volume of call centre transactions first.

In UKHotViewsExtra, Georgina O’Toole considers the background of, and detail behind, the deal. Subscribers can read it here. Anyone else should contact Deb Seth to gain access.

Posted by Georgina O'Toole at '17:19' - Tagged: publicsector   localgovernment   contract   bpo   customerservice