NEW RESEARCH: Business Process Automation – a brave new world for BPS providers

Business process automation (BPA) is a small, but dynamic emerging disruptor space to the multi-billion pounds per year business process services (BPS) market.

BPA involves software and services that replace people in business process tasks, such as those in back, mid or front office administration. These tasks are typically manually intensive, rules-based activities such as customer registrations, updates and enquiries that are often costly to perform and prone to error. BPA offers a means to accelerate processing speeds, reduce errors and remove unnecessary administrative costs.

‘Next generation’ BPA introduces emerging technologies like robotic automation, artificial intelligence, machine learning and virtual assistants. It is encouraging a wave of innovation from new SITS suppliers like our Little British Battlers Celaton, OmPrompt, Genfour and Thoughtonomy (see Little British Battlers – the fourth generation and Little British Battlers – the third wave), as well as others like Blue Prism and UiPath (see Blue Prism a game changer in the making?). There are a host of more established BPA players too like Netcall, Automic, Readsoft and Kofax, which are making moves in this 'next gen' space.

We expect BPA to present a major new opportunity for BPS providers over the next few years as a means of introducing new innovation into business process operations and accelerating end user demand. But these same BPS providers also face many threats if they fail to understand the dynamics of BPA as a disruptor to their core market.

Subscribers to TechMarketView’s BusinessProcessViews research stream can read the in-depth analysis into the BPA suppliers and the market opportunity in the report Business Process Automation – a brave new world for BPS providers.

If you aren’t yet a subscriber, please contact Deb Seth (dseth@techmarketview.com) who will be happy to help.

Posted by John O'Brien at '14:50' - Tagged: bps   bpa