LBB IEG4: Digital by Default drives rapid growth

The IEG in IEG4 stands for ‘Implementing e-Government’. This Little British Battler does what it says on the tin. CEO Paul Tomlinson has a long history working in the local government market. He was part of the original MBO team of First Software, which acquired the local government division of Oracle. Subsequently First Software was acquired by Sx3 and Paul was responsible for managing the applications business. He launched IEG4 in 2006, through the acquisition of a small forms business, and was shortly joined by Sales Director, John Jervis, also previously with First Software.

Over the years IEG4 has tapped into various local e-Government agendas, most recently ‘digital by default’. Despite employing just 12 people, it has punched well above its weight, in co-opetition with the likes of Capita, Civica, and Northgate (sometimes competing against and winning, sometimes working with). Having grown rapidly over the last two years (20-30% growth for the last three years), it now has 90 customers (all in local government, aside from the National Trust) and prides itself on offering solutions to complex transactions in revenue, benefits, welfare, health and social care.

There is still much to play for. The potential to cross-sell its solutions into existing clients is significant, hence a determined focus on account management for 2015. But the company has bigger ambitions too. It is involved with the Deferred Payment Agreement (DPA) Eligibility Checker pilot (Care Act), funded by the Department for Communities & Local Government Local Digital Programme; eight local authorities (seven new IEG4 customers) are involved but there is the potential for more to come onboard if successful. Moreover, IEG4 is stretching its wings into new areas and has created two new companies as a result: Integro Care, established to target opportunities related to the integration of health & social care (already having some success with Well North, a Public Health England initiative); and Cities1st, established to further advance its local government solutions in areas like software robotics and social media. In an evolving market, IEG4 is showing it can change with the times.

Posted by Georgina O'Toole at '08:00' - Tagged: publicsector   localgovernment   lbb   digital