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TechMarketView’s PublicSectorViews team recently presented at the June plenary of the Customer Services for London Group (CSLG). The topic for discussion was the extent to which Web Chat is being implemented by local authorities. Web Chat is becoming a common feature of retail websites, but what about local authority sites?
PublicSectorViews subscribers can download the research (here). If you don’t yet subscribe to our PublicSectorViews research stream and you’d like to know more, please contact Deb Seth for details.
Posted by Michael Larner at '21:14' - Tagged: digital transformation councils
