*New Research* EvaluAgent joins the dots between workforce and customer engagement

Call centre software provider EvaluAgent is operating in a market that is adapting to the omni channel challenge, with an offering that takes a different approach to call centre optimisation through its focus on workforce engagement alongside workforce efficiency.

Technology matters, but contact centre success also relies on the people and processes employed and this is what the EvaluAgent team understands. It joins the dots between employee engagement and the impact on customer experience. It makes for a differentiated value proposition, and one that Atos for one, recognises. EvaluAgent is a part of the Atos Safe Harbour programme and signed a new two-year contract with the provider earlier in 2016.

EvaluAgent has a strong proposition in its own right but is also positioned as a good partner for BPS and HR providers. The latest in the TechMarketView series of Snapshots looking at up and coming SME providers examines its proposition and potential. Eligible subscribers can download the analysis here.

Posted by Angela Eager at '16:14' - Tagged: software   sme   bpm