Each end user organisation is following a cloud journey as unique as the organisation itself. For example, the mix of cloud services, the level of investment to date, and the pace of transition. Suppliers must ‘tune in’ to the specific business requirements of each customer, being cognizant of where and how they should flex their approaches and likewise where they should lead and take buyers safely out of their ‘comfort zone’.
In this research note, we take a look at end user organisation, Mortgage Brain. The company has been operating in the UK market - in one form or another - for 30 years and is owned by six of the big mortgage lenders (Barclays, Lloyds Banking Group, Nationwide, Royal Bank of Scotland, Santander and Virgin Money). It provides software that contains mortgage product data and that manages the application process by brokers. This is a highly regulated industry and one that has moved slowly in terms of technology advancement. However, as Mortgage Brain (a Navisite customer) demonstrates, cloud delivered services have an important role to play in improving both customer experience and compliancy.
Subscribers to InfrastructureViews and FinancialServicesViews can read the note by Kate Hanaghan, Research Director, here: End User Insight: Mortgage Brain.
Posted by HotViews Editor at '09:25'
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