In the UK Business Process Services (BPS) market Unlocking the Intelligence is all about exploiting the huge and ever-growing stream of data flowing into and across enterprise business processes.
Hidden in this data lie solutions to be biggest process challenges today, insights that can help predict and avoid future problems, as well as intelligence to decipher where tomorrow’s opportunities will lie.
The rising adoption of Intelligent Automation makes Unlocking the intelligence a critical factor for 2017. Technologies such as robotic process automation (RPA), cognitive/artificial intelligence (AI), machine learning and advanced analytics, are data hungry applications that thrive on crunching, mining, and refining information from the big data lakes being created across enterprises.
They can process orders of magnitude more data than humans, far faster and more accurately. People can then be freed to do what they do best, using their skills, creativity and domain expertise to oversee operations, and make important judgement calls on how processes need to change and adapt.
This has huge implications for BPS providers as they re-position themselves to design, re-engineer and run Intelligent Operations and Intelligent Processes for their customers.
We see specifically the following factors playing out in 2017:
Posted by John O'Brien at '08:01'
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