Focus on the UK business process services market
TechMarketView has a dedicated research stream focused on the UK business process services (BPS) sector. BusinessProcessViews is led by Research Director John O’Brien, who has a strong track record covering the UK BPS market.
Our in-depth coverage of the UK BPS market enables organisations to plan their approach to the market based on realistic forecasts and easy-to-read market trend analysis that offers a consistent view of the UK market as a whole (public and private sector). TechMarketView’s analysis also supports your efforts to identify short term and long term areas of opportunity and respond to market threats pre-emptively. Our opinionated coverage of SITS suppliers, large and small, public and private, is invaluable for competitor analysis as well as for identifying and evaluating potential partners or investment opportunities.
Daily comment and analysis
Subscribers to BusinessProcessViews read our analysis of developments in the UK BPS market as they happen in our news-driven research, UKHotViews and UKHotViewsExtra, which are delivered via email. Our UKHotViews archive contains over 5000 articles and we’re adding to it every day with opinion-rich pieces that are easy to read and quickly get to the nub of the issue. Searching the archives enables you to rapidly build up a picture of BPS supplier activity in the sector .
Ground-breaking reports
BusinessProcessViews subscribers also have access to all of TechMarketView’s BPS research reports and analyst notes. These include our ‘flagship’ UK Business Process Services Market Trends and Forecasts report and the UK BPS Supplier Landscape report. The latter contains rankings for suppliers to the sector and analysis of the leading players’ strategy and outlook, as well as identifying potential new entrants to the market and highlighting ‘ones to watch’ in the months ahead. These core ‘must-read’ reports are published annually and updated if there are significant changes during the year.
Accurate forecasts
For our market sizing and forecasts, we split the UK BPS market by platform-based and non-platform-based BPS, and by public and private sector, to take into account the disruptive trends of platform-based BPS and Business Process-as-a-Service (BPaaS) on the market. The forecast structure is core to TechMarketView’s ground-breaking Asset Led Market Model (infrastructure services, application services and enterprise software, and business process services). It allows us to forecast the impact of disruptors such as cloud computing and ‘as-a-Service’ delivery models on the UK SITS market. In this way, BusinessProcessViews enables you to focus effort and investment on the areas of the UK BPS market with the highest growth potential.
Investigating ‘hot topics’
In addition to this core research, BusinessProcessViews provides ad hoc research reports and analyst notes on ‘hot topics’ throughout the year. Through these we have the flexibility to address issues that are important to our subscribers as they arise, providing timely insight and analysis. We also author CompanyViews notes – short reports that take an in-depth look at a supplier’s strategy in the UK BPS market.
An approachable team
As a subscriber to BusinessProcessViews, we will be happy to support your business by answering enquiries on our existing research either via email or in a short phone call. Many subscribers find the ability to chat directly to the analysts and ask the questions that really matter to them, an invaluable resource.
Custom engagements
TechMarketView subscribers also benefit from preferential pricing and scheduling of custom engagements, such as tailored workshops or ‘sounding board’ sessions, providing independent input to the strategic decision making process. John also welcomes the opportunity to present our view of the UK BPS market in person at Board meetings, sales conferences, marketing events and the like.
You can download a brochure on BusinessProcessViews by clicking here.
Latest Research
For more detail on some of our latest BusinessProcessViews research reports and notes follow the links below:
All business process services (BPS) suppliers want to talk about ‘business outcomes’ in relation to their BP service delivery. They want to engage with clients on matters that directly impact their business performance and success; issues that matter at the CxO level. Read more...
The UK general insurance BPS market is at the cusp of major change. New UK and EU regulations are forcing general insurers and their ecosystem partners to evolve, reducing fraud, driving out cost for the consumer and improving transparency. Read more...
Capita’s purchase of Northgate Managed Services (NMS) left us with plenty of questions as to what the deal means for the future of Northgate now that one of its three core divisions has been cast off. As for Capita, the deal begs many questions about its strategy in IT services, and what it wants to achieve with this additional capability. Read more...
At the end of last year we published our top predictions for the UK business process services (BPS) market in 2013. In this note we provide a deep dive for subscribers to BusinessProcessViews, exploring the implications of our five key trends on suppliers to the UK BPS market. Read more...
One of our key predictions for 2013 is to see more hybrid Software as-a-Service (SaaS) and Business Process as-a-Service (BPaaS) delivery models emerging in the UK BPS market. Read more...
2013 is going to be a decisive year for many UK BPS/BPO providers as disruptive trends around platform-based
BPS, Business Process-as-a-Service and Software-as-a-Service come of age. Read more...
Support services players are evolving to become more involved in the transformation of their clients’ front line
service delivery, to make them more efficient, more productive and more competitive. Read more...
We recently attended Infosys’ launch of its new BrandEdge business process platform (BPP), in partnership with Fabric Worldwide, a ‘big data’ technology player and division of advertising giant WPP. Read more...
The UK business process services (BPS) market is reaching a point of inflexion in 2012, where we are now seeing more second and even third generation deals coming to market. Read more...
We met up recently with Capita’s IT services executive director Mark Wyllie and MD Mark Quartermaine to discuss their plans to take Capita forwards as a leading player in UK IT services in its own right (see Capita's big ambitions in IT services). Read more...
Disruptive change is taking place across the whole document services market due to the effect of IT consumerisation and ‘bring your own technology’ (BYOT). Read more...
Following Capita’s mixed full year results last week (see Capita ‘ups and downs’ in 2011), we have now had time to digest the detail, speak with management, and assess progress across the business. Read more...
Late last year we published our top predictions for the UK business process services (BPS) market in 2012 (see TechMarketView Predictions for 2012 – Business Process Services). Read more...
The UK construction sector is taking an ever more active interest in ‘support services’ and its sub-set business process services (BPS). Read more...