Could 'Capacity GRID' help change Liberata's fortunes?

When we published our Local Government Supplier Landscape report in February, we commented that BPO provider, Liberata, had developed a virtual delivery model for shared services aimed at allowing local government employees to remain based in their region. The first step for the company was to use the virtual delivery model within its existing BPO contract base. However, the company has now ‘productised’ the model to bring it to market, and recently launched Capacity GRID. Here we consider whether this service offering has the potential to change Liberata’s fortunes in the UK local government market.

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