Communications-focused BPS - opportunities beyond document outsourcing

Disruptive change is taking place across the whole document services market due to the effect of IT consumerisation and ‘bring your own technology’ (BYOT). The burgeoning take-up of new communications media like smartphones, tablets and social media is changing how businesses and consumers interact, and blurring the boundaries between what is considered B2B and B2C. These newer communications channels are rapidly growing their influence on buying behaviours, while traditional communications channels like voice and print are becoming less relevant.

Communications focused-business process services (BPS) allows suppliers to bring together best-of-breed software and services to respond to these changing dynamics, with a range of value-added services that can assist clients attract new revenue opportunities.

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