Capita buying Northgate MS puts spotlight back on ITS

Capita’s purchase of  Northgate Managed Services (NMS) left us with plenty of questions as to what the deal means for the future  of Northgate now that one of its three core divisions has been cast off. As for Capita, the deal begs many questions about its strategy in IT services, and what it wants to achieve with this additional capability. Organisationally we think Capita faces its biggest challenge however as it struggles to articulate how NMS and other M&A ‘fit’ its core in business process services.

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