Hot Topics and Opportunities in the Insurance sector

Insurance companies now have to deal with the issues of increased complexity in their operations, tougher regulation and the need for greater agility and improved handling of data, both operational and customer-related. We believe that these pressures will intensify, with the regulator demanding greater resiliency in both balance sheets and IT, customers expecting better user experience and a more personalised approach and competitors forcing the pace. To keep up, many insurers, particularly the large Tier 1 companies need to make some big decisions about their core systems and how they adopt new ideas.

This report refreshes the Heat Map for this sector and provides an overview of the crucial issues that suppliers to this important and dynamic sector need to bear in mind as they compete for attention and share of wallet.

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