Predictions 2015: Business Process Services

This report looks at how the TechMarketView 'Join the Dots' theme for 2015 applies to the UK Business Process Services market and what that means in terms of market activity over the coming year. Within the UK business process services (BPS) market ‘Joining the Dots’ is about joining up people and processes with all things digital: business process platforms (BPPs); Business Process-as-a-Service (BPaaS); Business Process Automation (BPA) and Software-as-a-Service (SaaS), all enabled by the cloud, that help drive better customer engagement and new business opportunities.

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