Business Process Platform Opportunities in Digital Transformation

Intellectual property (IP) ownership is becoming a critical area of competitive differentiation for business process services (BPS) providers, seeking to add value to customers in their digital transformation journeys. We are seeing a surge in investments in business process platform (BPP) IP by IT/BPS providers, as they invest in areas like analytics, business process management, and mobile/web self-service, to spear-head new digital engagements with customers.

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