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With public sector bodies at varying stages in their digital transformation ‘journeys’, this report examines the extent to which mobile applications (apps) are part of the thinking. Public sector workers are spending increasing amounts of time working remotely, while citizens are often looking to engage with public sector bodies via mobile devices. Public sector bodies are faced with a variety of choices in how to support employees and citizens in an increasingly mobile age. This report identifies the areas in which mobile apps have been developed, implemented and used, and the suppliers involved in this part of the market.
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