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This is one of our anchor reports on the £8.5bn UK Business Process Services (BPS) market, providing our view on the market size and growth prospects for suppliers over the five-year period till 2019.
The market achieved mid-single digit growth in 2015, albeit a slower pace of growth than we have seen in recent years. Both public and private sectors fared worse than previously expected, and we are seeing disruption accelerating as a result of digital and Intelligent Automation tools and services.
This will create both deflationary pressures on revenues, but also drive new opportunities over the next few years—making for a time of dramatic change ahead.
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