Conduent Leadership Q&A: Becoming a Digital Interactions Company

Conduent is a little over a year into a three-year plan to become a more focused and more profitable business that has already seen it take a number of measures to slim down. 

Conduent inherited a portfolio of services that covers a broad range of segments, from call centres, to tolling to HR outsourcing to payments and F&A. Its focus on integrating and knitting this together is to define itself as a business managing the ‘digital interactions’ with the end customer / the citizen / the employee rather than be another business services provider.

This is a bold vision to define itself around the ultimate service user and will take time to articulate to the market. Currently and despite its long heritage Conduent remains to many an unknown quantity. The spin out from Xerox has given it a great opportunity to redefine what the business is about and where it can best add value. The hard work continues to showcase its capabilities and prove that it has a distinct proposition.

TMV recently spent some time with Srikanth Iyengar - Group Chief Executive, Europe to get a better understanding of where Conduent is heading.

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