Automation – Transforming Financial Service Majors

This report examines the current state of automation within the financial services sector, examining the key players and technology providers and their strategies. We propose an evolution framework for automation and identify the financial services sector’s current position within it. The report then goes on to describe the potential for change which will be facilitated by the introduction of end to end process automation and then presents a number of recommendations, both to the established financial services players and to the members of the software and IT services vendor community. Finally, this is all illustrated in practice with a case study of how Lloyds Banking Group has deployed and scaled Robotic Process Automation (RPA) throughout its business.

Ways to access this research