Predictions 2015: Infrastructure Services

TechMarketView’s theme for 2015 is Joining the Dots. In our view, there is a huge opportunity for suppliers to help organisations make sense of the vast array of data, devices, connectors, and sensors that is out there, bringing them together to create new possibilities for both businesses and consumers. It’s more than just an “Internet of Things”; it’s about fully exploring and exploiting this highly complex blend of technology, processes and people.

In Infrastructure Services specifically, Joining the Dots is also about how you create better customer and end user services; how you ‘Join the Dots’ between old world legacy systems and new world services; how you bring clouds together; and how you make systems work better together through advanced automation. There are many other examples besides, and throughout 2015 we will be exploring these in the InfrastructureViews research stream.

In 2015, we expect to see the following:

- Cloud management will become more established: As enterprises increasingly adopt cloud, the need for these to be better managed will rise, and we think 2015 will be an important year in the evolution of supplier capabilities.

- Hyperscale cloud players will penetrate the enterprise further: AWS, Azure and Google will all move
deeper into enterprise accounts.
This will be pay off for some of
the activities they have
undertaken in 2014.

- There’ll be more pressure on suppliers to up their automation game: We expect suppliers to come under greater pressure to increase investment in technology to automate infrastructure services. The outcome is not just cheaper but better infrastructure services.

- Demand will rise for better quality workforce support: Suppliers will be increasingly called upon to ‘Join the Dots’ between technology, processes and culture to provide more workforce-led end user support services.

- Infrastructure will become an early beneficiary of digital transformation: Infrastructure services firms will find themselves at the forefront of some of the initial investments as organisations assess to what degree their existing infrastructure can support digital plans (e.g.Computacenter wins Post Office modernisation deal).

Subscribers to InfrastructureViews can read about these Predictions in full here Predictions 2015: Infrastructure Services.

If you do not currently have access to the InfrastructureViews research stream and would like to, please contact Deb Seth.

Posted by: Kate Hanaghan at 07:51

Tags: cloud   predictions   infrastructure  

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