*NEW RESEARCH*: Business Process Platform Opportunities in Digital Transformation

Intellectual property (IP) ownership is fast becoming a critical area of competitive differentiation for business process services (BPS) providers, seeking to add value to customers in their digital transformation journeys.

We are seeing a surge in investment in business process platform (BPP) IP by IT/BPS providers - companies like Civica, Agilisys, Capita and HP - who are investing in areas like analytics, business process management, and mobile/web self-service, to spear-head new digital engagement with prospects and customers.

Offshore-centric players like Wipro, Infosys, TCS and Genpact meanwhile are stepping up their investments in their own next-gen automation technologies, to counteract increasing offshore commoditisation.

BBP IP provides a way for BPS providers to re-invigorate their BPS value propositions through differentiated tools and services. It is also allowing new entrants to make their mark on the BPS market without the baggage of legacy operations.

This is a dynamic part of the market, pitching BPS providers alongside pure SaaS and software providers. We expect co-opetition will become the norm, as BPS providers partner on the one hand with platform innovators, and compete with them in other areas.

Success is going to be measured by how well BPS providers ‘join the dots’ around this new IP, with traditional BPS services like consulting, business process management and re-engineering, and newer areas like platform provisioning. The overall aim being to drive a step-change improvement in customer business outcomes.

Subscribers to TechMarketView’s BusinessProcessViews research stream can read the new report here: Business Process Platform Opportunities in Digital Transformation.

If you’re not yet a subscriber, please contact Deb Seth (dseth@techmarketview.com) who will be happy to help.

Posted by: John O'Brien at 08:34

Tags: saas   bpaas   bps  

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