*NEW RESEARCH* 'Transforming Legacy' - Critical for BPS providers in the Digital Era

'Transforming Legacy' is one of our core themes for the UK Business Process Services (BPS) market in 2016 (see Predictions 2016 Business Process Services). As the adoption of Business Process Automation and other digital technologies accelerates, the need to transform the ‘legacy' business has become a critical do-or-die issue for providers.

'Legacy’ applies to BPS providers who have focused too heavily on Lift-and-Shift BPO to grow their business and build market share. And it also applies to others who haven’t moved fast enough to embed new technologies and services across their BPS operations, and have become over-weight and sluggish in their ability to grow and innovate.

BPS providers have to set the pace for their customers, transforming their own operations in order to support their customers in their own digital transformation agendas. The reason - they cannot profess to be expert in digital if they are not genuinely embedding these approaches across their own businesses. This often means taking some very tough decisions, to radically improve operating productivity and efficiencies through the use of new BPA and digital technologies.

Subscribers to TechMarketView's BusinessProcessViews research stream can read the analysis of and implications for BPS providers in our new report here - 'Transforming Legacy' - Critical for BPS providers in the Digital Era.

If you're not yet a subscriber and would like to become one, please contact Deb Seth (dseth@techmarketview.com) who will be happy to help.

Posted by: John O'Brien at 14:35

Tags: bps   automation   legacy   digital  

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