HotViews Archive

Skip Navigation Links.
Collapse 2019 (42)2019 (42)
Collapse January (42)January (42)
A unique TechMarketView subscription for individuals
18 Jan 2019
Sluggish US Retail drags Mastek growth and profit
17 Jan 2019
Fiserv to acquire First Data
17 Jan 2019
Tracsis acquires Cash & Traffic Management
17 Jan 2019
Encouraging start for cautious Sage
17 Jan 2019
Announcing 'An Evening with TechMarketView' 2019 Sponsorship Opportunities
17 Jan 2019
Experian stabilises UK Consumer Services
17 Jan 2019
‘Safe sender’ Tessian secures Sequoia’s support
17 Jan 2019
BeMyEye spies Russian buy
17 Jan 2019
Mindtree advances – US surges, Europe stalls
16 Jan 2019
SCISYS concludes spate of space contract contract wins
16 Jan 2019
Tech Talent Charter improving gender diversity in tech
16 Jan 2019
Snap snaps again
16 Jan 2019
Atom Bank takeover rumours circulate
16 Jan 2019
Seeing Machines takes short-term revenue hit
16 Jan 2019
Revenue up 20% at GetBusy
16 Jan 2019
Momentum builds at Actual Experience
16 Jan 2019
Always worth reading the Manual small print
16 Jan 2019
Two Steve’s back Avora again in Series A round
16 Jan 2019
Would you like to be a Civica Innovation Partner?
16 Jan 2019
UKCloud expands sovereign cloud platform in the face of Brexit uncertainty
15 Jan 2019
Immersive Labs scoops $8m for cyber training
15 Jan 2019
The Panoply acquires D/SRUPTION for marketing platform
15 Jan 2019
Telit’s turnaround on track
15 Jan 2019
Check Point buys ForceNock for automated security
15 Jan 2019
Are you a Recruitment Agency or Training Organisation that specialises in the Technology Sector?
15 Jan 2019
Enabling the smart city of the future
15 Jan 2019
Financial Services: Analysing radical transformation
14 Jan 2019
Jon Davies to lead TechMarketView’s Financial Services research
14 Jan 2019
*UKHotViewsExtra* RBS buys into success at Loot
14 Jan 2019
Ideagen expands EHSQ with Scannell Solutions
14 Jan 2019
Gresham sells VME business to Fujitsu
14 Jan 2019
Innovation Partner: Smart Agent (by Mission Labs)
14 Jan 2019
Innovation Partner: Threat Status
14 Jan 2019
Infosys increases pace as Sikka’s ‘stars’ stall
14 Jan 2019
Allocate partners with Brookson Direct
11 Jan 2019
LBB Featurespace partners with NTT Data’s everis
11 Jan 2019
IPsoft joins the RPA party
11 Jan 2019
Finnan sits in O’Connell’s chairs
11 Jan 2019
Innovation Partner: Kulea
11 Jan 2019
*NEW RESEARCH* Application Services Supplier Prospects 2019 and Beyond
11 Jan 2019
European tech valuations climb despite muted deal flow
11 Jan 2019
TCS UK marching onwards and upwards
11 Jan 2019

UKHotViews©

 

Friday 11 January 2019

IPsoft joins the RPA party

IPSoftYesterday, Anthony and I spent some time with the European arm of AI and automation software player IPsoft. Our host for the day was new European CEO Jeff Heenan-Jalil (see - Wipro's Heenan-Jalil jumps ship to IPsoft) who is already busy retuning the European businesses strategy as IPsoft heads towards an IPO, possibly later this year. 

Jeff is tasked with scaling the European arm significantly and is sensibly focusing efforts on growing IPsoft’s partner network in the region. Plans for the European arm will see the business initially focus on a smaller number of geographies (including UK, Iberia and DACH region) and become much more about selling product rather than services. 

IPsoft has always had some very impressive technology, indeed I remember being wowed by Amelia, its human-like AI when I first encountered it a few years ago. Whilst the technology remains as impressive as ever what is particularly interesting is the way in which IPsoft is differentiating itself from other automation and AI providers in what has become a crowded and often confusing market.

IPsoft is perhaps best known for IPcenter its IT service management platform but now offers a suite of products that can be either stand alone or delivered as an integrated package. This includes Amelia, now described as ‘Conversational AI’ and providing a Natural Language Interface for a variety of front and back office systems, and 1Desk that integrates both IT operations and shared services into a single platform, which then in turn can be accessed via natural conversations with Amelia.

What is new is the addition of its own RPA solution. Whilst late to the RPA party, IPsoft joins a very competitive market with a differentiated offer. Not only is it priced very aggressively and designed to drive much better rates of utilisation, it also offers integration with more intelligent tools such as Amelia at a time when a maturing market is starting to look for more intelligent capability. This is all very sensible stuff - RPA gives IPsoft an entry level product that should help it expand the account base that can then be upsold with higher value solutions.

Posted by Marc Hardwick at '09:22' - Tagged: AI   RPA  

Add a comment Add a comment Twitter   Facebook   LinkedIn   Email article link




© TechMarketView LLP 2007-2019: Unauthorised reproduction prohibited see full Terms and Conditions.