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Wednesday 15 May 2019

Capita puts workers on the board

CapitaCapita yesterday delivered on its promise to promote rank-and-file workers to its board, with the announcement that Lyndsay Browne and Joseph Murphy will join the board as employee directors from the 1st July. 

Browne has been with Capita since 2003 and currently works as a finance manager in Capita Insurance Services whilst Murphy joined in 2015 and is a project manager in the Real Estate and Infrastructure business. The pair beat competition from about 400 other internal candidates and will serve an initial appointment period of three and two years, respectively.

The appointments were a key commitment of CEO Jon Lewis and represent a shift in company culture towards a more people-centric business. The non-exec roles are designed to provide an employee’s perspective into strategic decision-making with the same level of authority as other directors.

Capita joins a select group of companies in putting workers on the board including the likes of First Group, the train and bus company, Sports Direct, the retailer and Mears Group, the outsourced council services provider.

The appointment should also act to soften Capita’s brand, once known for being ‘all about the numbers’. How it then goes on to impact levels of employee engagement within the business and associated Net Promoter Score (NPS) (now a key metric for the business) will be very interesting to watch.

Posted by Marc Hardwick at '08:41' - Tagged: Capita   boardchanges  

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