Friday 28 December 2018

*NEW RESEARCH* The Year of the Relationship: Predictions Compendium 2019

yotrOur 2019 Predictions Compendium elaborates on TechMarketView's theme for 2019, The Year of the Relationship, and consolidates our predictions for the UK software and IT services market for next year and beyond.

In the report, which is available to all TechMarketView research clients, you’ll find our Predictions for Public Sector, the Financial Services sector, Cyber, Infrastructure Services, Application Services, Business Process Services, and Enterprise Software.

Expect far more research touching on this important theme in the months ahead. In the meantime, the 2019 Predictions Compendium is available here: The Year of the Relationship: Predictions Compendium 2019

For further information, please contact our Client Services team (

Posted by HotViews Editor at '07:40' - Tagged: AI  

Wednesday 19 December 2018

News from TechMarketView LLP

TMVYesterday TechMarketView LLP (TMV) held its Christmas Lunch in Guildford. A very jolly affair it was too as TMV has much to be pretty pleased about.

Earlier this year we celebrated our 10th Anniversary. As 2018 comes to an end, we can celebrate another year of uninterrupted growth. We might even give ourselves a much coveted BORING AWARD!

tMV Xmas LunchIn 2017 we put in place a new executive structure with Tola Sargeant as Managing Director joined on the Executive Board by Kate Hanaghan (Chief Research Officer), Georgina O’Toole (Chief Analyst) and Deb Seth (Sales & Marketing Director). So the excellent performance in 2018 is testimony both to this management team and the great team of Research Directors, analysts and other managers we have. Indeed TMV has welcomed new joiners Marc Hardwick, Duncan Aitchison and Sarah Robinson in 2018.

We’ve added to our subscriber base with some really significant new clients as well as high retention rates from subscribers who have been with us now since we started in 2008. The launch of HotViews Premium added a new tier of individual subscribers. Our innovative Sponsored Posts have been a real hit with users reporting excellent results.

We’ve added our Innovation Partner Programme to our litany of  programmes helping UK tech businesses- like Little British Battlers and Great British ScaleUps. Again with excellent feedback from all parties.

As we enter 2019, with our new theme The Year of the Relationship, we look forward to launching a number of new initiatives. Not least a revamped website and our Market Readiness Index.

Can we take this opportunity to wish you all a very 
Happy Christmas and a Successful New Year.

Posted by Richard Holway at '07:34'

Tuesday 18 December 2018

TechMarketView’s Predictions 2019: The full gamut available now!

The Year of the Relationship logoIn case you missed it!

Last week, TechMarketView’s Chief Analyst Georgina O’Toole revealed our 2019 research theme:

The Year of the Relationship: Extend, Evolve, Optimise

You can read more about The Year of the Relationship here. Already, in our conversations with clients, we have found the theme is clearly resonating. It acknowledges that suppliers and end users must effectively develop an array of relationships as they compete in a market being driven by the desire to digitally transform.

The launch of our theme was followed each day last week with TechMarketView’s Research Directors explaining why The Year of the Relationship is relevant to their area of the UK SITS (software and IT services) market. Predictions for 2019 across each of our research streams can be found by following the links here:

  • InfrastructureViews: Predictions for the UK Infrastructure Services market here.
  • ESASViews: Predictions for the UK Enterprise Software market here and for the UK Application Services market here.
  • BusinessProcessViews: Predictions for the UK Business Process Services market here.
  • Public SectorViews: Predictions for the UK Public Sector SITS market here.
  • FinancialServicesViews: Predictions for the UK Financial Services SITS market here.
  • SecureConnectViews: Predictions for security, networking and cloud here.

Later this week, we will combine all our Predictions in an easy-to-digest Compendium for TechMarketView subscribers. Watch this space!

Across our research streams, TechMarketView Research Directors have highlighted a wide range of relationships that will need focus if organisations are to progress their digital transformation agendas. We must all work together to get the UK SITS market motoring at a faster pace! Over the next 12 months, subscribers will be able to delve deeper into The Year of the Relationship theme, as our analysts investigate all types of relationship, explore which suppliers are getting it right, highlight new relationship models, and advise how to ‘extend, optimise and evolve’.

If you are not yet a subscriber, please contact Deb Seth to find out how to rectify the situation!

Posted by HotViews Editor at '08:00' - Tagged: predictions   YearoftheRelationship  

Friday 14 December 2018

*NEW RESEARCH* Security, Networking and Cloud Predictions 2019

Security, Networking and Cloud Predictions 2019TechMarketView’s 2019 research theme – the Year of the Relationship – exemplifies how important it is for suppliers to reassure enterprise buyers that somebody has got their back in protecting their systems against external malware attacks and internal incidents of unauthorised access.

Deeper cross-supplier relationships too will become more important in 2019. All will have to be more flexible in partnering rivals and cloud service providers (CSPs) that need to show IT departments their assets are safe with them for example, while building greater levels of integration and automation into their respective products and services.Security, Networking and Cloud Predictions 2019

Our Security, Networking and Cloud Predictions 2019 report highlights some of the key market trends we expect to hold sway next year:

Partnerships and coopetition define SMB/SME/enterprise cyber security provision

We expect to see more cyber security suppliers hedging their bets when it comes to targeting certain sectors of the UK enterprise market.

Trust key point of cloud provider differentiation

Closer collaboration between cyber security suppliers and cloud service providers (CSPs) to reassure nervous IT departments that sensitive commercial and customer data and applications can be made safe in both on and off-premise infrastructure will become much more important in 2019.

Cyber threats continue to proliferate

The one certainty in an uncertain world – suppliers will be called upon to mitigate more attacks orchestrated by cyber criminals, state sponsored hackers and malicious insiders.

Edge computing takes IoT and AI strain

Rapid IoT growth and greater use of AI will accelerate a move to edge computing architectures that store and process information closer to connected devices rather than cloud data centres.

GDPR fines and new regulation accentuate compliance efforts

A big, high profile fine for a data breach will nudge many IT departments into establishing regular GDPR auditing and assessment policies.

New wireless networks drive LAN upgrades

New 802.11ax WiFi and 5G network technology gives network managers a reason to re-evaluate their existing LAN provision, creating significant opportunity for suppliers with appropriate infrastructure and implementation expertise.

SecureConnectViews subscribers can download the full version of our Security, Networking and Cloud Predictions 2019 report now.

If you would like to find out if your organisation has a subscription or talk about getting access, please contact Deb Seth to find out more.

Posted by Martin Courtney at '09:39' - Tagged: cloud   infrastructure  

Friday 14 December 2018

*NEW RESEARCH* Fintech boost for UK-Irish VC deals

chartVenture capital funding for UK and Irish technology companies remained strong in Q3 2018 with a huge increase in Fintech deals according to the latest data from corporate finance firm, Ascendant. During Q3, £1.67b was invested in 278 deals of more than £0.5m by 325 investment groups at an average deal size of £6.0m, down from £6.5m in Q2, indicating a trend toward smaller deals. There has been a 21% yoy increase in the number of active investors and, in Q3, 64% of the deals involved more than one investor.

For more details, and a handy summary of the quarter's venture funding deals, TechMarketView Foundation Service subscription clients can download the latest edition of IndustryViews Venture Capital here.

Posted by HotViews Editor at '07:55' - Tagged: funding   startup  

Thursday 13 December 2018

*NEW RESEARCH* Financial Services Predictions 2019

TechMarketView’s research theme for 2019 is The Year of the Relationship: Extend, Evolve, Optimise, and it could hardly be more appropriate for the Financial Services sector.

As the FS space continues its technology-driven, transformative journey, the importance of relationships is writ large across so many elements of the industry and the marketplace. For banks and insurers,year and for providers of technology alike, the key challenge is the relationship with the customer. And it is a situation that has intensified as the barriers to entry for new market players (i.e. the Challenger Banks) have been significantly eroded, if not destroyed.

Customer acquisition, retention and engagement will ultimately decide the fate of many Financial Services providers. Whilst for the technology providers, the relevance and sustainability of their business models will depend on how quickly they can embrace services and solutions that facilitate business transformation. Supplier partner ecosystems have become the key to innovation, fast-tracking emerging technologies into the mainstream. Indeed, suppliers risk losing substantial deals if innovation and future proofing are not at the heart of the deal.

Our Year of the Relationship theme also plays into our Predictions for 2019:

Open Banking makes its presence felt
The impact of the UK’s Open Banking reforms will start to be felt as awareness grows and competition increases, initially within the lucrative payments space.

Cloud continues to accelerate
Cloud adoption will continue to accelerate throughout the UK FS sector during 2019.  Established providers within banking and insurance will increasingly temper their reservations in the face of significant business benefits and the imperative to transform their operations.

AI and cognitive will create more bespoke relationships with consumers
AI and cognitive technologies have become key areas of focus for FS over the last 24 months and robo-advisers will abound in 2019 as initiatives proliferate within the market (and the public may not even notice).

Regulators will wave the ‘big stick’ under the banner of GDPR
As yet, the regulators have not wielded their punitive weapon creating something of a period of grace following May 25th 2018 when the new GDPR rules came into force.  However, 2019 is likely to be the year the gloves come off in order to motivate the laggards and ensure FS providers follow through on their compliance obligations.

TechMarketView research clients can read the full Predictions piece here: Financial Services Predictions 2019.

Posted by HotViews Editor at '22:10' - Tagged: AI  

Thursday 13 December 2018

*NEW RESEARCH* Public Sector Predictions 2019

Year of the Relationship logoOur research theme for 2019, The Year of the Relationship, is highly relevant to the public sector. Success in progressing transformation of public services will increasingly rely on the construction of mutually beneficial partnerships. Progress will require citizens, politicians, civil servants, commercial suppliers, and the third sector to work together more effectively.

Public sector organisations will have raised expectations of the value they derive from supplier relationships. Suppliers that acknowledge this and invest in stepping up to the bar, will be the ones that thrive.

The ability to form strong relationships built on trust, shared interests and shared values is applicable across all of the following predictions for 2019.

Brexit uncertainty

In 2019, much of what happens in the public sector will depend on how Brexit evolves. It will shape the year in such a way that making predictions about public sector software and services at this time is extremely challenging. However, we still believe, whatever the outcome, Brexit will create opportunities and it will be those suppliers that invested in building strong strategic relationships in the right departments that will benefit.

Financial challenges intensifying

Despite the Chancellor of the Exchequer proclaiming that austerity is coming to an end, for many public sector organisations that will feel a long way from the truth. Across all parts of the public sector significant challenges remain, and for many they will intensify in 2019. Suppliers will benefit from the necessity to improve efficiency and effectiveness through the appropriate application of technology, but only if they are willing to develop a relationship of trust with the customer and work in partnership to implement these changes.

Changes to public procurement

We will see further changes in public sector procurement in 2019. The transfer of risk will be more closely evaluated and there will be a growing demand to demonstrate both innovation and social value in bids. We will see an increasing proportion of public sector contracts routed via frameworks and further encouragement for SMEs to enter the market. Public sector organisations will need to manage relationships with an increasing number of suppliers.

Insourcing, interoperability and innovation

Across the public sector the trend for organisations moving away from large outsourcing contracts towards shorter-term, digital solution-led deals will continue. We will see more insourcing, particularly in local government, as well as a growing demand for more open, modular and interoperable solutions. As buyers become better informed of the potential for innovative technology, so suppliers will need to be better informed of public sector challenges, priorities and processes if they want to build successful relationships.

Artificial intelligence to the fore

It will be a crucial year for the adoption of artificial intelligence (AI) in the public sector, with the Government determined the UK should be leading the way in its adoption. Proof of concept trials and pilots will still dominate, but we will start to see the public sector move beyond chatbots and adopt AI more widely. It’s not necessarily the biggest companies that will make the greatest inroads; forming effective strategic relationships with academic partners and start-ups will become increasingly important.

PublicSectorViews subscribers can download the full version of our Public Sector Predictions 2019 now.

If you would like to find out if your organisation has a subscription or talk about getting access, please contact Deb Seth to find out more.

Posted by Dale Peters at '21:07' - Tagged: publicsector   predictions   government  

Thursday 13 December 2018

*NEW RESEARCH* NTT's Mid-Term Plan: NTT DATA UK implications

NTT DATA logoLast month, NTT announced its ‘Mid-Term Plan’. The plan builds on a previous announcement made in the summer (see NTT announces simplified structure) regarding the restructuring of the NTT Group operating companies. It unveils the next steps in the process in relation to the vision for One NTT’s global growth strategy and the corporate structure of NTT Inc.

The vision is based on “delivering high value solutions for business modernisation, driving innovation to challenge the status quo, and building on a global talent, brand trust and core values”.

At TechMarketView we were keen to understand the implications for the NTT DATA business, so put some questions to NTT DATA’s UK CEO, Simon Williams. Here we publish the interview and provide TechMarketView’s view on why it may be time to sit up and take notice of this thus-far relatively unknown player.

TechMarketView subscribers can download the latest research – NTT’s Mid-Term Plan: NTT DATA UK implications – now. If you are not yet a subscriber, please contact our Client Services team to understand how to get access to this valuable research.

Posted by Georgina O'Toole at '13:56' - Tagged: strategy   restructure   digital  

Thursday 13 December 2018

*NEW RESEARCH* Infrastructure Services Predictions 2019

As we leave 2018 behind and TechMarketView’s Breaking the Boundaries theme, our analysis in 2019 will be framed by our new theme, The Year of the Relationship: Extend, Evolve, Optimise. In Infrastructure Services this emphasises the importance of internal organisational relations and mindset, customer empathy and focus, and deeper, more differentiating partnerships.

In 2019, we believe both suppliers and consumers of Infrastructure Services will need to think more deeply about how they interact with each component in their ecosystems. Every touch point must be optimised – from employees (and future employees), to customers, and partners. The emphasis should be on building more collaborative relationships with trust and joint responsibilities at the centre.year

Our Year of the Relationship theme also plays into our Predictions for 2019:

Hyperscalers deepen their relationship with chips to drive AI adoption
Following extensive investment activity by tech firms in AI chip technology, we expect to see the emergence of even more powerful and cost effective AI offerings. We do, however, believe this trend will not gather pace until later in 2019 – and beyond.  

More organisations get to grips with cloud economics
In 2019, more users of public cloud will attempt to develop a comprehensive understanding of the cost of these services through the application of cloud economics.

The successful players bring their people with them
In 2019, the gap between the best staffed IT service providers and those that are struggling to amass technologists in key growth areas will expand. In 2019, The Year of the Relationship will mean fostering a culture where individuals recognise the benefits of personal development and self-learning.

AI & automation will drive material Infrastructure Services savings
Through next year we expect to see material momentum in both AI and automation for Infrastructure Services, not least in the quality of service experienced by users. Automation and auto-resolution, for example, will dramatically reduce incident management time (by +50%), bringing vast improvements to the way End Users interact with the systems they work with.

Mindset remains a prime obstacle to digital advances
As more technologists accumulate real world experience in key digital areas, it is exposing how mindset more so than technology adoption is holding organisations back. There is, however, a stark dichotomy between those leaders/organisations that are open to substantial change and know how to prepare for it and those that continue to invest in false economies.

TechMarketView reserach clients can read Kate Hanaghan's full Predictions piece here: Infrastructure Services Predictions 2019

Posted by HotViews Editor at '09:16' - Tagged: cloud   automation   AI  

Wednesday 12 December 2018

*NEW RESEARCH* Application Services Predictions 2019

In our recent Legacy vs. New: An Alternative Analysis of the SITS Market for the Digital Era report, we concluded thatTheme the velocity of “New” (digital, platform and cybersecurity services) growth for individual suppliers - and within the market as a whole - will be determined by the 3 R’s; Readiness, Risk and Relationship. It is, however, the quality and completeness of the multi-faceted relationships that Application Services (AS) providers, be they internal or external, must now sustain which will determine the strength of the foundations upon which growth and impact can be built.

The Year of the Relationship is TechMarketView’s research theme for the next twelve months and goes to the core of what we will be focusing on in AS during the coming twelve months. In 2019, we expect to see the following major factors at play:

It gets harder in the middle

Both the market conditions and the competitive landscape are changing to something far less favourable for the more digital native players that have been enjoying rapid growth for the last decade. These larger AS SME’s are at risk of finding themselves too small to be considered for large contracts and too large and established to be viewed as being a part if the next wave of innovation.

Ambitious run pricing assumptions come home to roost

A rapidly contracting market for traditional applications support, maintenance and operations services has placed a premium on contract retention. Pricing has often become a commercially led “to win” exercise based on aggressive assumptions regarding the efficiency impacts of multiple automation deployments. It is highly probable that neither the scale of savings envisioned nor the estimated speed at which they would accrue will materialise.

The skills bottleneck tightens

Buy and sell-side demand for “New” talent will continue to further outstrip its supply. The ever-widening array of technology skills sets required to deliver in the new AS world, moreover, will only exacerbate the problem. The possibility of a large, Brexit driven applications change bubble, moreover, could make the next two years challenging in the extreme.

Hyper-agility becomes the AS mantra

“Good” in the AS world will increasingly centre around hyper-agility. This necessitates the bringing together of established agile and DevOps approaches with microservices architecture-based, distributed applications that use techniques including containerisation. Expect plenty of hype about hyper-agility in the coming months.

Acquisitions accelerate

As anticipated in last year’s Application Services Predictions, the level of acquisitive activity in the AS arena increased in 2018. Our research indicates that purchases of UK consulting, SI and vertical solution businesses is up nearly 15% so far this year. We expect this pace to accelerate as we head through 2019 and beyond as AS suppliers seek both alternative sources of improved top-line performance and to build out the capabilities now demanded for success.

 Application Services Predictions 2019 provides a deeper dive into these topics and the report is now available for download. Readers who don’t have a subscription can contact Deb Seth for details about how to take one out.

Posted by Duncan Aitchison at '07:47' - Tagged: predictions   applications  

Tuesday 11 December 2018

*NEW RESEARCH* Business Process Services Predictions 2019

Year of the relationshipTechMarketViews’s theme for 2019 is “The Year of the Relationship” which fits neatly with what we can expect to see in UK Business Process Services (BPS) next year. Stakeholder relationships right across the BPS value chain are changing. Traditional relationships between suppliers, partners, customers and employees are all being disrupted at record pace ensuring that 2019 is guaranteed to be an interesting year for anyone involved with UK BPS.

In 2019, we can expect to see relationships between suppliers and their clients continuing to develop with new commercial and operating models becoming increasingly common. Relationships are becoming less about outsourcing and more about creating genuinely mutually beneficial partnerships.

The repositioning and rebranding of BPS service providers

As the blurring of the boundaries between BPS and enterprise software and application services continues the language, labels and brand positioning are changing. Outsourcing is very much out, almost a dirty word. Firms will continue to swap their BPS / BPO labels for a variety of alternatives looking to better communicate their propositions. 

It’s all about the ecosystem

Ecosystems are becoming key market differentiators where having the right partners in place is vital to winning and delivering next generation contracts.

‘Virtual BPS’ takes a big step forward

As the market matures Intelligent Automation solutions are the direction of travel and promise even greater market disruption. One such approach is offered through the development of ‘Virtual BPS’, combining strategic consulting expertise and cloud-based Intelligent Automation-as-a-service solutions. 

Employee experience on a par with customer experience

The most advanced BPS players are already seeing significant shifts in company culture, recruitment and training to accommodate the workforce of the future. Improving the employee experience and developing workforce skillsets to better complement an era of automation may ultimately elevate staff from ‘doers of work’ to ‘trainers and managers of technology’.

Consolidation continues

2018 was a very active year for M&A activity in the BPS market and this is a trend that we expect to continue throughout next year. Squeezed front office specialists are looking to increase economies of scale and buy into higher value activities. Whilst deep industry domain expertise is becoming a real differentiator and we expect to see more acquisitions here as market demand moves towards specialisation. 

An RPA reality check

Whilst we fully expect growth to continue, 2019 might be the year where reality returns to the valuations of the big RPA players. Whilst growth has been impressive there are still many organisations struggling to scale their implementations and where the benefits are taking longer than expected to be realised. This expectations gap coupled with an increasing emphasis on other cognitive technologies as the market matures towards more intelligent automation, are starting to shift the focus beyond RPA.

Brexit clarity releases investment

It’s almost impossible to publish 2019 predictions without reference to Brexit. Sooner or later we will (finally!) have greater clarity on the withdrawal, transition and future trading arrangements with the EU. Each of these milestones will provide public and private sector decision makers with greater clarity and confidence needed to help release investment.

Business Process Services Predictions 2019 provides a deeper dive into these topics and the report is now available for download. If you’re not a current subscriber, please contact Deb Seth for details about how to take one out.

Posted by Marc Hardwick at '17:27' - Tagged: predictions   newresearch  

Tuesday 11 December 2018

Is your organisation looking to raise its profile in UK tech next year?

The seventh annual ‘Evening with TechMarketView’ will take place on the 12 September 2019 at the Royal Institute of British Architects in London. We can’t wait to welcome more than 200 leaders from across the UK tech scene to the unmissable evening event, which includes a drinks reception, analyst and guest speaker presentations and a three-course dinner.  And what better focus for the evening than our research theme for 2019 - The Year of the Relationship: Extend. Evolve. Optimise.

Sponsorship BrochureOur flagship annual event, the Evening with TechMarketView presents a range of benefits for sponsors too including: 

·     Thought leadership at the highest levels – the event attracts senior execs from across the tech scene 

·     Brand value across the sector – the event is promoted widely on UKHotViews & Twitter reaching more than 20,000 UK tech leaders 

·     Lead & partnership generation opportunities – engage directly with key individuals. 

By early engagement, supporting organisations achieve maximum exposure through continuous promotion in UKHotViews and on social media. Our options also include generous ticket allocations and advertising packages. 

For 2019, there are a range of sponsorship packages available including:

·     DIAMOND (exclusive) - our lead sponsor, demonstrate thought leadership with the exclusive speaking slot at the beginning of the evening

·     RUBY (two available) - our drinks reception and dinner sponsors, two high profile branding opportunities 

·     SAPPHIRE (multiple available) - perfect for anyone looking to raise their visibility 

·     LANYARD (one available) – designed to increase brand recognition in the tech space.

For more details on the event and associated sponsorship opportunities download a copy of the Sponsorship Brochure today or email Sarah Robinson in our Client Services team with any queries.

Posted by HotViews Editor at '08:00' - Tagged: events   sponsorship  

Monday 10 December 2018

*NEW RESEARCH* Enterprise Software Predictions 2019

logoOne thing business leaders are sure of as they deal with complex, multi-faceted transformation programmes is they cannot do everything by themselves, a sentiment that is richly reflected in our 2019 research theme ‘The Year of the Relationship’.

Relationships - collaborative, sophisticated, adaptable, trusted -  form the bedrock of successful business. The supplier-to-customer relationship is crucial but is just one of many that includes people-to-software, software-to-outcomes, data-to-algorithms and legacy-to-digital software stacks. They are ranged alongside relationships within and between changing technology and supplier ecosystems. These factors form the backdrop to developments across the 2019 enterprise software market.

Organisations seek ‘connecter’ software to convert digital transformation plans into action

2019 is set up to be a year of practical enablement as organisations move from simple to complex digital projects. This will drive demand for ‘connector’ software - the sometimes overlooked products and components that link applications, fill out key processes, ease migration and deployment and provide ready-to-use services to further intelligent automation.

Pressure for ‘continuous everything’ brings second row tech forward

Organisations are in continuous change. BizDevOps and agile methodologies set the intent but organisations need the tools to enable them to act which will bring second row technologies forward such as low code development platforms, graph databases and latter-day data platforms.

A move towards governable AI/ML  

As AI/ML adoption ticks up, the need for governance racks up too. AI/ML needs to be transparent, auditable and explainable - this is about knowing what AI/ML algorithms actually do with the data fed to them. Usage has to be ethical too, raising questions around self-regulation; and it needs to be accessible by a wider community. Discussions around these issues will become ever more prominent over the coming year – and beyond.

Discovering the need for Data Discovery and Process Mining

Organisations that don’t know what they have, can neither fully exploit their data and processes nor manage accompanying risks. These issues will stimulate near term interest in data discovery and process mining tools. Looking further out, organisations will gradually awake to the value dark data analysis - particularly their own caverns of dark data - to improve the quality of predictions and decision making, which will also act as a driver for discovery tools.

Dallying with direct data monetisation

Direct monetisation can be achieved through the sale of raw data (Data-as-a-Service),  analysis of data (Analysis-as-a-Service); or through the provision of API applications that allow external parties to interact with the data on terms set by the organisation. From an end user perspective, direct monetisation comes with more advanced (complex) digital change; the immediate opportunity for suppliers is around DaaS and AaaS.

Prepare for interrogation - trust and credibility under scrutiny

Business leaders are struggling to differentiate between suppliers so building a more collaborative relationship is an uphill struggle. Suppliers will have some tough go-to-market calls to make to create differentiation and build trust and credibility. Opportunistic wins should be questioned and new outcome-based commercial models need to be devised – the time for saying ‘we’re exploring’ is coming to an end.

Enterprise Software Predictions 2019 provides a deeper dive into these topics and the report is now available for download. If you’re not a current subscriber please contact Deb Seth for details about how to take one out.

Posted by Angela Eager at '18:05' - Tagged: partnerships   predictions   digital   machinelearning   data  

Monday 10 December 2018

TechMarketView research theme 2019: The Year of the Relationship

The Year of the Relationship logoToday we are excited to formally launch TechMarketView’s research theme for 2019: The Year of the Relationship: Extend, Evolve, Optimise. Those who attended our TechMarketView Evening in September will already have had a sneak peek – see An Evening with TechMarketView 2018.

This is a natural evolution of our 2018 theme – Breaking the Boundaries. It acknowledges that suppliers and end users must effectively develop an array of relationships as they compete in a market being driven by the desire to digitally transform. Success in this market is entwined with that of the entire ecosystem, both within and beyond organisational boundaries.

Suppliers must look closely at their relationships with their employees (with the aim of attracting, recruiting and retaining the required digital skills and resources); with acquired organisations (particularly relevant for those acquiring and managing creative digital agencies); with partners (to get the right balance between quantity of partners and quality of collaboration); and with their customer’s customer (as they pursue co-creation initiatives or pursue B2B2C related opportunities).

But most important of all is the supplier’s direct relationship with its clients and prospects: the end user. In a software and IT services market being held back by legacy drag, suppliers need to be strongly positioned to convince client organisations to embark on and invest in digital transformation initiatives involving newer emerging technology. That means creating an environment defined by trust; an environment in which supplier and their clients can work together to face up to the shared challenges that are a barrier to faster progress.

Extending the client relationship is crucial, as digital touches every part of the organisation, has relevance to the entire executive team and reaches into all the lines of business. Evolving the relationship, is necessary to align it to the changing demands of the market; end users we speak with refer to the need for a frictionless relationship that allows the rapid firing up of projects and the support of innovation and change. And finally, optimising the relationship, will require finding the most effective relationship model to drive towards a truly mutually-beneficial partnership; the aim is to allow clients to move beyond their comfort zone, be bolder, and start to take a few more calculated punts.

As we progress through 2019, TechMarketView’s research will look at all these relationships, exploring which suppliers are getting it right, highlighting new relationship models, and advising how to ‘extend, optimise and evolve’.

UKHotViewsPremium LogoThis week, TechMarketView’s Research Directors will be publishing their Predictions for 2019 and discussing how the Year of the Relationship is relevant to their research area of focus. Keep an eye out over the next few days!

Meanwhile, in UKHotViewsExtra, TechMarketView subscribers can access a more detailed review of our 2019 research theme here. If you are not yet a subscriber, please contact Deb Seth to find our more.

Posted by Georgina O'Toole at '06:51' - Tagged: YearoftheRelationship  

Friday 07 December 2018

*NEW RESEARCH* Fujitsu: Better matched to market needs?

Fujitsu released its H1 results at the end of October, and at the same time outlined a restructure of the organisation to “transform its growth strategy as soon as possible” (see more here Fujitsu restructures for growth).

In the first six months of the year, the company’s Services business at the global level was roughly in-line with last year at 1,207.5bn Yen. However, outside of Japan, the “weak performance” continued (revenue was down 2.8%) withfuj both the US and Europe being called out in the financial report. The operating margin in the Services business did, however, increase, but this was primarily due to the impact of higher revenue in Japan.

In spite of what continues to be a muted performance outside of Japan, Fujitsu recognises that Services (and more specifically what it calls Connected Services to create data-driven intelligence for its customers) are where its future good fortunes lay. To that end, the firm has been undertaking a radical strategy to strip back its hardware businesses, including creating a JV with Lenovo for back-end manufacturing, and selling its LSI chip business. As a measure of the significance of these moves, the activity has resulted in a reduction in its revenue line of several billion pounds over the past 18 months or so. Fujitsu is also set to close its manufacturing plant in Germany, centralising all manufacturing and R&D in Japan.

In this research note we look at some of the other adaptions the company is making and what this means for its position and performance. Subscribers can read it here: Fujitsu H1: Better matched to market needs?

To gain access to TechMarketView analysis or speak with an analyst, please contact

Posted by HotViews Editor at '09:56' - Tagged: results   strategy   digital  

Friday 07 December 2018

Outstanding contenders in TechMarketView Innovation Partner Programme

logoThe founders of five truly impressive UK tech SME's contended for acceptance as a Capita Scaling Partner at yesterday's TechMarketView Innovation Partner Programme pre-qualification event at Capita's new headquarters in London. TechMarketView and Capita Scaling Partner are working together again to find 'digital disruptors' looking to revolutionise the Customer Management/Customer Experience market.

The contenders were:

  • Alliants a successful customer management consultancy making the journey to a software-led solution provider
  • Dragonfly who have developed exciting technology that mimcs the way the brain assigns salience to visual information to make marketing more impactful
  • Kulea a second generation marketing automation and personalisation platform that delivers significant improvements in customer acquisition, conversion and retention
  • SmartAgentan AI-driven automated customer service agent that can engage with customers in multiple languages in real-time
  • Threat Statuswhose threat monitoring platform helps identify, protect, detect, and respond to stolen secrets that have already been leaked outside of the network boundary

Successful Capita Scaling Partner Digital Disruptors will get the benefit of:

  • a dedicated business development team that works with them over 2-3 years to secure scale business deals from Capita's extensive client base
  • direct access to decision makers in Capita's corporate clients through relationships that have been built up over 30 years
  • the ability to work with Capita’s market leading customer management experts to refine and develop their proposition
  • the ability to negotiate scale deals with clients on an equal footing
  • direct channels to UK and Ireland consumers
  • Capita’s proprietary consumer data, collected from handling over 45 million contacts every day
  • access to Capita's low cost and scalable shared services.

You can read short profiles of the shortlisted companies on the Capita website here, and find out more about the Capita Scaling Partner programme here.

Posted by HotViews Editor at '08:11' - Tagged: tipp  

Thursday 06 December 2018

TechMarketView Innovation Partner Programme shortlist announced

logoWe are delighted to announce the shortlist of innovative UK tech SMEs selected to participate in the pre-qualification stage of the Capita Scaling Partner Digital Disruptor event, the second in the TechMarketView Innovation Partner Programme series. TechMarketView and Capita Scaling Partner are working together again to find 'digital disruptors' looking to revolutionise the Customer Management/Customer Experience market.

logoFounders of the shortlisted companies will attend an intensive Pre-Qualification Session with the Capita Scaling Partner team and TechMarketView research directors at Capita's offices today. Selected candidates will progress through to a series of business workshops to determine which will be chosen to join the Capita Scaling Partner programme.

The shortlisted companies are:

  • Alliants
  • Dragonfly
  • Kulea
  • SmartAgent
  • Threat Status

Congratulations to them all.

Posted by HotViews Editor at '07:00'

Wednesday 05 December 2018

*NEW RESEARCH* Servelec puts focus on mobility and interoperability

Servelec logoIt’s been a year since UK-headquartered technology group Servelec was taken private by Montagu Private Equity, so we caught up with CEO Alan Stubbs and CFO Mike Cane to take stock of progress over the last twelve months and discuss the outlook for the diverse business under Montagu’s ownership.

Avid TechMarketView readers will recall that Servelec is a business of ‘many halves’ with core business in health and social care, oil and gas, power and infrastructure and the water sector. It operates through two divisions, Servelec HSC (Health and Social Care), now branded simply Servelec, and Servelec Automation, which is further divided into Technologies and Controls. We’d long felt that these were essentially three different businesses that would perform better independently, and our sense is that Montagu also believes that the sum of the parts will be greater than the value of the whole when it comes to exit.

As you might expect, it’s been a hectic few months for the Servelec team who’ve been working hard behind the scenes with new owners Montagu on a three to five-year strategic plan for the business. The ‘full potential plan’, as it’s known, involves heavy investment over the initial 12-18 months in sales, marketing and product development. There have been a number of important new hires – not least the appointment of non-exec Chairman Neville Davis to help drive growth across the business. 

Report coverMontagu has also provided the funding necessary to invest in Servelec’s products, particularly in health, social care and education, where the software has been modernised with mobility and interoperability top of mind. Indeed, just this week, Servelec announced the extension of its strategic partnership with mobile workforce solution provider Totalmobile, which will see them jointly develop a suite of mobile apps to support the health and social care workforce. A range of solutions linked to Servelec’s Rio electronic patient record product are already available, and mobile solutions for Servelec’s social care platform, Mosaic, will be available from January. 

To read our full analysis of Servelec, including our view on its recent financial performance and the outlook for the business, PublicSectorViews subscribers can download our latest research note available from today: Servelec on mission to deliver ‘full potential’.

If you don’t currently subscribe to our in-depth research and you’d like to know more please contact Deb Seth for details of our 2018/9 subscription packages.

Posted by Tola Sargeant at '09:45' - Tagged: results   software   socialcare   health   mobility   oil&gas   utilities   interoperability  

Monday 03 December 2018

*UKHotViewsExtra* Suppliers lend weight to AWS Security Hub

*UKHotViewsExtra* Suppliers lend weight to AWS Security HubSecurity suppliers queued up to certify their wares for the Amazon Web Services (AWS) Security Hub announced last week.*UKHotViewsExtra* Suppliers lend weight to AWS Security Hub

The rush to partner the cloud provider highlights just how important cloud security has become as IT departments continue to shift more of their data, applications and infrastructure into off-premise environments owned and operating by third party providers. More …

Not a TechMarketView subscription research client? Then why not subscribe to our low-cost UKHotViews Premium service to access all of our UKHotViews and UKHotView Extra posts? Click the flag for more information.

Posted by Martin Courtney at '09:52' - Tagged: AWS   cyber   UKHotViewsExtra  

Monday 03 December 2018

*UKHotViewsExtra* Share Indices for November 2018

UKHotViewsPremiumRead our summary of the ups and downs of the leading software and IT services stocks in November here on UKHotViews Extra, available to all TechMarketView subscription service clients and to entrepreneurs and tech professionals subscribing to UKHotViews Premium.

Posted by HotViews Editor at '08:20'

Sunday 02 December 2018

*UKHotViewsExtra* The Panoply to float on AIM tomorrow

The Panoply logo

UKHotViews Premium logoTomorrow, The Panoply Holdings plc, “the parent company of a digitally native technology services group founded in 2016 with the aim of identifying and acquiring best-of-breed specialist information technology and innovation consulting businesses across Europe”, floats on the London Stock Exchange’s AIM market. The offer is expected to raise £5m from the primary offering and £400K from secondary shares. The offering was oversubscribed.

Panoply definition: “An extensive or impressive collection”

The Group consists of four independently profitable businesses: Bene Agere (an Oslo-based strategy and management consultancy); Manifesto Digital (London-based digital experience agency, with a focus on service design, UX, and front-end web development, and a strength in not-for-profit); Notbinary (experts in transformation through software, data and automation—more on them later); and Questers (onshore and nearshore agile software development services, with clients including News UK and Ocado Retail).

Our understanding is that the four businesses, that have agreed to be a part of The Panoply, will be acquired today, i.e. the day before the float; however, all will continue to be run autonomously retaining their entrepreneurial spirit. In the year to end March 2017, the four companies had combined revenues of £10.6m; this increased to £15.6m in the 12 months to March 2018. The revenue split is 70% private sector; 18% not-for-profit and 12% Government.

According to the IPO documentation, The Panoply Group's primary strategy is “to acquire companies in order to build geographic regional clusters of complementary companies and help those acquired companies to achieve organic growth through a mixture of cross selling, upselling and winning bigger deals.” In other words, it is designed to offer the best of both large scale/corporate resilience of the large ICT firms and the niche platform specialism offered by SMEs. The Panoply Group’s core value set binds them together.

The Panoply was co-founded by Neal Gandhi (the Group’s Chief Executive) and Oliver James Rigby (CFO). Gandhi may be best known to UKHotViews readers as the co-founder of Attenda (since bought by Ensono – see Attenda acquired by Ensono); since leaving Attenda in 2005 he has been involved in a variety of ICT ventures, co-founding four technology services companies in total. Most worthy of note, he co-founded Quickstart Global, aimed at helping clients establish their own operations around the globe, from which Questers was spun-out in 2012.

Notbinary logoNotbinary: A Panoply Group company

Last month, we met up with the CEO of one of the four companies within The Panoply Group: Notbinary. James Herbert, Notbinary’s CEO, previously co-founder of Methods Digital (having spun it out from Methods) and was its MD from 2012 to 2017. Prior, James was Director Transformation & Technology within the Cabinet Office (under UK Government CIO John Suffolk).

TechMarketView subscribers can read more about Notbinary, its history, its raison d’être, its successes to date, and its ambitions as part of The Panoply, in UKHotViewsExtra: The Panoply to float on AIM tomorrow. If you are not yet a subscriber, please contact Deb Seth to find out how to read this research note and more.

Posted by Georgina O'Toole at '19:01' - Tagged: cloud   software   ipo   data