Wednesday 28 February 2018

Conduent a digital interactions company

conduentConduent’s 2017 financial results give us an opportunity to look back on its first full year as an independent company since it separated from Xerox in 2016 Conduent – the new name for Xerox BPO.

Hotviews premiumHeadline revenue figures for the group show a 6% decline last year to $6,022m but it’s important to put this in context with what it inherited from Xerox and what it has done to redefine and change the business over the last twelve months. Prior to the spinoff revenue had been on the decline for a number of years and it inherited a pipeline of low margin single service line deals and a disparate collection of technologies and contracts. Subscription service clients can read more

Posted by Marc Hardwick at '15:31' - Tagged: bps   conduent  

Wednesday 28 February 2018

Cloud and Infrastructure Services Supplier Prospects in 2018: Skills and trust

cloud and infraMany of the large players in Cloud and Infrastructure Services are living through a period of substantial change as the market shifts. They are having to evolve their portfolios, restructure their businesses, and undertake mergers/divestments. Consideration is also being given to the types of contracts pursued, new operating models and workforce rebalancing – all in an effort to sustain growth.

HVPThe large, traditional players in the market still need to increase the balance of revenue from higher growth ‘digital’ areas, which will require developing the best staff teams possible and creating genuine confidence and trust amongst customers. There are some key things to get right in 2018, but some suppliers will struggle to affect these changes within the next 12 months.

Full piece available to TechMarketView clients and HotViews Premium subscribers. Read it HERE….

Sign up to HotViews Premium here……

Posted by Kate Hanaghan at '09:28'

Tuesday 27 February 2018

Introducing UKHotViews Premium: A subscription for individuals

HV Premium logoAs a keen UKHotViews reader you will understand the value of TechMarketView’s daily, opinionated coverage of key developments in UK tech. And it won’t come as any surprise to you that over the last ten years, this daily insight has built into a hugely valuable digital library of more than 15,000 articles that creates an unparalleled resource on the UK IT market.

You might also have been frustrated by the inability to click through to our analyst team’s longer, more considered articles and thought pieces that are only published under the banner UKHotViewsExtra. Over the last month, TechMarketView’s UKHotViewsExtra has, for example, included must-read analysis of government shared services from our Chief Analyst Georgina O’Toole; insight into IBM’s financial services strategy from Peter Roe; added depth on Blue Prism’s FY17 results from Marc Hardwick; analysis of SAP, Facebook & Google’s latest moves in AI/ML from Angela Eager and Tola Sargeant’s view on the outlook for cloud adoption in health and social care.

Sign up to UKHotViews Premium

HV archiveUntil now, this invaluable resource – the combination of our searchable UKHotViews archive and our more in-depth UKHotViewsExtra analysis - was only available to our corporate subscribers as part of a subscription to one or more of our focused research streams. But we recognise that there are many individuals that would benefit from access to this rich, searchable source of insight too, so we’ve launching a new service, UKHotViews Premium, especially for you.

Sign up to UKHotViews Premium for twelve months for just £395 (+VAT) and you’ll be able to interrogate TechMarketView’s repository of 15,000+ UKHotViews and subscriber-only UKHotViewsExtra articles for news and views on suppliers, market and industry trends. Browse the analysis online or, if you wish, select multiple articles to print or PDF on demand. Quickly build up an informed picture of a supplier of interest; spot trends in share prices over time; identify start-ups you should be talking to; or mine the archive for insight on areas of opportunity in the UK public sector IT market.

Added benefits

UKHotViews Premium subscribers will also be eligible for discounted client rates on tickets to TechMarketView events throughout the year - including the flagship ‘Evening with TechMarketView’ held every autumn - and be able to claim a 50% discount off the price of one TechMarketView report during the subscription period.

For more details or to sign up to UKHotViews Premium today please click here.

Posted by HotViews Editor at '10:01' - Tagged: TechMarketView  

Friday 23 February 2018

Raise your company profile in our HotViews newsletter & get in front of 16,000+ key decision makers

TechMarketView Advertising ImageWith the popularity of our daily e-newsletter increasing, we offer advertisers the opportunity to place a 'Sponsored Post' directly within the newsletter (and on the UKHotViews website page for seven days).

Sponsored Posts will closely resemble UKHotViews articles and appear within the body of the newsletter and website copy, catching the readers’ eye in a prime location.

As UKHotViews is posted directly to our Twitter feed your ad will be viewed by our increasing number of Twitter followers. All of which means your advert will be seen by many of the most influential decision makers in the UK tech scene. There will only ever be one Sponsored Post per UKHotViews newsletter so your advert is guaranteed a high ‘share of the voice’.

How can Sponsored Posts be used?

There are no restrictions on the content of Sponsored Posts (apart from the obvious not being libellous etc), so it’s entirely up to you. They are well-suited to topics that we wouldn’t normally cover in UKHotViews, and could, for example, be used to highlight:

  • Product launches
  • Forthcoming events
  • Business-to-business services
  • ‘White paper’ report findings
  • Contract wins
  • Changes in strategic direction
  • Recruitment
  • Webinars

TechMarketView also offers the opportunity to have your own static banner message on our daily UKHotViews e-newsletter, UKHotViews, News and UKHotViewsExtra webpages and on our exclusive UKHotViewsExtra e-newsletter. A Gold banner will be positioned at the top of both the newsletter and webpage. Alternatively a Silver banner appears at the bottom of the newsletter and webpages. 

Combined Packages
There’s also the option to combine a Sponsored Post with a Banner Advert, for maximum impact. You could run a Sponsored Post to coincide with a run of banners to boost your campaign and raise the profile of your product, launch or white paper.

For more information, please contact Sarah Robinson on 07880 908 008. 

Posted by Sarah Robinson at '00:00'

Thursday 22 February 2018

Serco continues to navigate choppy waters

SercoSerco’s year end results give us another opportunity to check in on where it sits on its transformation journey.

Group revenues for HY 2017 were down 2% to £2,958m (FY 2016 £3,048), comprising a 6% organic decline from contract attrition that is partially offset by a 4% currency benefit. Underlying operating profit was also down 19% to £69.8m for FY 17 (£82.1m FY 16) but was at the top end of the guidance given at the start of the year. Net debt within the group is also lower than expected and crucially the pension scheme remains fully funded.

Contract attrition during the year has certainly impacted both revenue and profit but the big plus is that sales have held up in a tough market. Serco signed new contracts with a total value of £3.4bn during the year (2016: £2.5bn). The largest new contract signed was to operate the New Grafton Correctional Centre in New South Wales (see Serco signs largest ever contract worth £1.5bn), which when completed, will be the largest correctional facility in Australia. Subscription service clients can read more …

Posted by Marc Hardwick at '09:26' - Tagged: publicsector   bps  

Monday 19 February 2018

* NEW RESEARCH * IPPs march towards non-linearity

chartThe leading Indian pure-plays (IPPs) are making steady if stately progress on the march towards 'non-linearity', with aggregate revenues rising faster than headcount for each of the past four quarters. In fact, some players ended the year with fewer employees than they had at the start - almost unheard of for offshore services companies.

This has of course resulted in a rise in employee productivity, though there remains a massive gap between the most productive IPP and the least. Meanwhile, operating margins continue their downward trend for the seventh successive quarter.

Most IPPs are quick to point out that their 'digital' services drive higher productivity and margin – but the bulk of their business remains increasingly commoditised services supporting clients' legacy applications and infrastructure.

TechMarketView Foundation Service subscribers can see the names and the numbers, as well as snapshots and summaries of the top-tier and mid-tier players, in the latest edition of OffshoreViews, out now.

Posted by HotViews Editor at '08:43' - Tagged: offshore  

Friday 16 February 2018

*NEW RESEARCH* End User Insights - Cloud ERP migration at Marine Harvest

imageDon’t miss the latest in our End User Insights series where we delve into the thoughts and actions of the enterprises who are at the sharp end of making digital transformation a reality. In the latest Insights research ‘Marine Harvest: Digital Prep with Cloud ERP Migration’ we look at why and how seafood producer Marine Harvest is migrating its ERP workload to the cloud.

One of the largest seafood companies and the largest producer of Atlantic salmon, Marine Harvest operates in 24 countries, from its native Norway to Canada, Chile, Faroe Islands and including Scotland and Ireland, providing farmed salmon and processed seafood to over 70 markets. As an aquaculture business supplying perishable products, it requires instant access to information and rapid response times, so change was needed to bring the fragmented ERP landscape up to scratch. Running alongside this was the need for more streamlined and cost effective operations and better visibility across the supply chain. The case for cloud ERP migration was evident but the company didn’t want this to be just a ‘lift and shift’ operation - the aim was to make a foundational shift with its ERP system to prepare itself for future digital change, using Infor and Amazon Web Services as two of the key enabling suppliers.

Eligible TechMarketView subscribers can download this tale of seafood, scalability and supply chain visibility here. If you’d like details of our subscription services Deborah Seth will be happy to help.

Posted by Angela Eager at '09:31' - Tagged: cloud   software   enduser  

Friday 16 February 2018

**NEW RESEARCH** Digital Marketplace Review 2017

Digital Marketplace Review imageAt the beginning of February 2018, the Government Digital Service and Crown Commercial Service released the Digital Marketplace sales figures up to December 2017. The data covers sales from the three frameworks: G-Cloud, Digital Outcomes & Specialists (DOS), and Digital Services. 

Sales since the first of these frameworks was launched (G-Cloud in 2012) now total £3.2bn, with G-Cloud responsible for 89% of that spend. Despite the total spent on these frameworks continuing to rise, the rate of increase has slowed. In 2017, across all frameworks, spend was up 35% compared to 2016, but between 2015 and 2016 the increase was 54%.

Spend through the three frameworks still represents a relatively minor proportion of total public sector software and IT services (SITS) sales. TechMarketView estimates c.11% of UK public sector SITS expenditure in 2017 went through one of these three frameworks. However, as we discuss in this report, central government remains much more likely to make use of these frameworks than other parts of the public sector.

Spend via SMEs continues to rise, but at a slower rate than with large companies. Between 2016 and 2017 spend with large companies rose by 42%, compared to 27% with SMEs. This has resulted in SMEs representing a decreasing proportion of spend--from 50% in 2015, to 49% in 2016, and 46% in 2017.

This data-driven report looks at trends in sales across these frameworks, including the success of SMEs, variations between subsectors, the biggest spenders and the top suppliers. 

If you are an existing PublicSectorViews subscriber you can read the report now. If you'd like to discuss an extension to your existing subscription or would like details of how to subscribe to TechMarketView, please email Deb Seth.

Posted by Dale Peters at '09:01' - Tagged: research   government   framework   digital  

Friday 16 February 2018

eTech drives to the core of CoreLogic

logoThe last time we caught up with David Driver, one half of the fraternal founders of Solihull-based eTech Solutions was at the fifth TechMarketView Little British Battler event in November 2014 (see here). Some three years on, eTech was acquired by NYSE-listed property data analytics and services company CoreLogic. TechMarketView Managing Partner Anthony Miller had the chance to chat to Driver after the deal was done.  More …

Posted by HotViews Editor at '08:58' - Tagged: acquisition   lbb  

Tuesday 13 February 2018

Raise your profile at TechMarketView Evening 2018!

The TechMarketView Evening 2018 will be held on the 13 September, once again at the magnificent Royal Institute of British Architects (RIBA) in Portland Place, London.

Our sixth annual TechMarketView Presentation and Dinner promises to be another enjoyable evening of analyst insight and quality networking over drinks and dinner with some 250 leaders from the world of UK tech expected to attend.

As in prior years, there are a limited number of sponsorship opportunities associated with the event. The most sought-after sponsorship is the Diamond partner package, which includes a 5-minute speaking slot during the evening.  However, we have a range of sponsorship packages available this year with some tailored to SMEs.

TMVE 17 dinner

All of the packages offer tremendous benefits including: 

  • Thought leadership at the highest levels – our events attract CXOs from across the UK tech sector, including many of our Little British Battlers & Great British Scaleups
  • Increased brand awareness across the sector – our events are promoted widely on UKHotViews & Twitter reaching more than 20,000 UK tech leaders in the months before the event
  • Lead & partnership generation opportunities – we’re told the networking at our events is second to none.

If you would be interested in sponsoring the event or learning more about the packages available, please contact Tola Sargeant or Sarah Robinson for further details.

If you are an ‘early bird’ and would like tickets to the evening please email our event management partners tx2 Events to reserve your place and be notified when tickets go on sale.

Posted by HotViews Editor at '08:00' - Tagged: events   sponsorship  

Monday 12 February 2018

* NEW RESEARCH* Cyber Security Market Trends & Forecasts 2017-2020

* NEW RESEARCH* Cyber Security Market Trends & Forecasts 2017-2020Our updated Market Trends & Forecasts research for Cyber Security is live and ready for download.

TechMarketView’s research theme for 2018 is Breaking the Boundaries. In security, this refers to the increased integration of hardware, software and services to build a tighter mesh of cyber defences spanning multiple on- and off-premise systems, devices and applications to strengthen existing enterprise data security systems and infrastructure.

The Cyber Security Market Trends & Forecasts 2017-2020 report explains key developments in cyber security technology and business models and changes in the way IT departments provision and consume security infrastructure and services, along with detailed forecast information to the end of 2020.

If you would like to access the report (which is authored by Principal Analyst, Martin Courtney) and are not currently a subscriber to our SecureConnectViews research stream, please contact Deb Seth.

Posted by Martin Courtney at '09:30' - Tagged: markettrends   forecasts   cyber  

Wednesday 07 February 2018

** NEW RESEARCH ** Prospering Beyond the Mega-Deal - Transforming BPS Commercial and Operating Models

Beyond the mega dealThe UK BPS market is going through a period of considerable change with vendors under pressure from a variety of factors.

The latest BusinessProcessViews report looks at the continued trend away from large scale mega-deals towards smaller more flexible and increasingly commoditised services. It examines the impact that this is having as it reshapes the market forcing vendors to play catch up, having to adapt commercial and operating models to a new market reality.

The future direction of the BPS market will look very different - major suppliers are being disrupted with real threats to their business models and revenue streams. Questions that this report helps answer include: How do BPS players remain relevant and what are they already doing? What are the likely impacts of commoditisation of services? And how are Commercial and Operating models changing?

BusinessProcessViews' subscribers can download ‘Prospering Beyond the Mega-Deal - Transforming BPS Commercial and Operating Models’ now. If you are not yet a subscriber, please contact Deb Seth to find out more.

Posted by Marc Hardwick at '10:44' - Tagged: outcomes  

Wednesday 07 February 2018


Apply by close of play TODAY for an opportunity to assess your company’s scale-up potential.

logoThe TechMarketView Great British Scaleup programme has already helped several UK tech SMEs test their readiness to scale up further and faster using the ScaleUp Growth Index®, a proprietary scorecard which identifies areas of your business that might be an inhibitor to achieving extraordinary growth. Unlike traditional company scorecards which typically measure past financial performance, the ScaleUp Growth Index® assesses your company’s future scale-up potential.

You can find out your potential too by applying to participate in the third Great British Scaleup Event (GBS3), to be held at the offices of GBS Programme Official Supporter techUK in London on Tuesday 6th and Wednesday 7th March 2018.

logoSuccessful applicants will be invited to participate in a CEO-level closed-door 90-minute workshop session with TechMarketView research directors and executive advisors from ScaleUp Group, the team of successful tech entrepreneurs that have been responsible for accelerating growth and achieving over £4b in successful exits at many well-known tech companies.

And of course, successful applicants will get coverage in TechMarketView UKHotViews, arguably the most widely read daily commentary on the UK tech scene and beyond.

logoIn addition, every applicant, will be entitled to an optional initial infrastructure assessment at no charge and with no obligation by managed cloud and infrastructure services firm Cogeco Peer 1, the Enterprise Cloud & Infrastructure Services Technology Partner for the Great British Scaleup programme.

To apply, please fill in the Nomination Form on the TechMarketView website here by close of play TODAY. There is no charge to apply or participate.

Apply now and let us help you get better prepared for the next stage of your scale-up journey

If you have any queries about the Great British Scaleup programme, please drop an email to or call TechMarketView Managing Partner Anthony Miller (020 3002 8463).

Posted by HotViews Editor at '06:00' - Tagged: GreatBritishScaleup  

Tuesday 06 February 2018

** NEW RESEARCH ** Brexit preparation snapshot: Whitehall progress & supplier opportunities

Brexit jigsaw imageTechMarketView’s PublicSectorViews’ team continues to track the potential impact of Brexit on the UK public sector ICT market. In this Brexit preparation snapshot we summarise the progress made by the Whitehall departments that are most impacted and consider the implications for ICT suppliers seeking Brexit-related opportunities.

The note considers: At what stage are Brexit Whitehall preparations? What is the impact on resources? Are non-Brexit projects being reprioritised? And, is the ICT market seeing Brexit-related procurements?

PublicSectorViews' subscribers can download 'Brexit preparation snapshot: Whitehall progress & supplier opportunities' now. If you are not yet a subscriber, please contact Deb Seth to find out more.

Posted by Georgina O'Toole at '08:45' - Tagged: publicsector   centralgovernment   digital   brexit  

Monday 05 February 2018

Georgina’s Walkie Talkie challenge for GOSH

IThomas in GOSH on Sky Wardn a few weeks, TechMarketView Chief Analyst, Georgina O’Toole will be scaling the 824 steps (36 floors) of the 20, Fenchurch Street (also known as the Walkie Talkie). She is taking on the challenge to raise money for Great Ormond Street Hospital (GOSH) Children’s Charity.

Some of you will already be aware that Georgina’s younger son, Thomas (pictured right on Sky Ward), has been under the care of the Orthopaedic Department at Great Ormond Street Hospital for much of his life. As such, it is a cause close to her heart.

Last year was particularly tough as Thomas spent much of the year undergoing leg lengthening and leg straightening in an Ilizarov frame (also pictured!). It is testament to how wonderful the hospital is (and to Thomas) that he managed to get through it all with a smile. Georgina talks often of the amazing facilities and staff, who provide all-round care, treating the whole child and showing great empathy for the family.  There is no doubt that the staff and facilities are fantastic for children. But there is always so much more that could be done. Georgina is hoping she can raise enough to make a little difference. 

GOSH Walkie Talkie challengeGeorgina has set up a JustGiving page for donations ( Please consider digging as deep as you can to support this very worthy cause. Georgina tells us that she will be motivated by the knowledge that there will be a glass of fizz awaiting her on the in the Sky Garden, but also by the knowledge that she is doing her little bit to help GOSH.

Posted by HotViews Editor at '17:48' - Tagged: fundraising   charity  

Monday 05 February 2018

**NEW RESEARCH** Rackspace: Reaping the rewards of going private?

raxIn August 2016, Apollo Global Management acquired Rackspace, which at the time was listed on the New York Stock Exchange (RAX). In the period prior to the move, it seemed Rackspace was being edged into a weaker competitive position. Global hyper-scale cloud providers (notably Amazon Web Services and Azure) were registering growth rates deep into double digits, while other local, specialist providers in the UK (such as Cloudreach, KCOM (initially as Smart 421), and Claranet) had built credibility and/or were moving forward on their cloud-led strategies. Rackspace was neither small and niche, nor did it have the scale and depth of the large IT services players it also bumped up against from a competitive standpoint.

Private equity backers often remove firms from the glare that comes with a public listing in order to implement fundamental changes – Dell being another example. In May of last year, we detailed some of the changes underway at Rackspace that we thought very evidently pointed to progression following on from Apollo’s initial investment. Furthermore, we believe those changes are helping Rackspace become more competitive in the market.

In this research note we look at some of the progress points to date and how the firm is shaping up in the UK... Rackspace: Reaping the rewards of going private?

For subscription enquiries please contact Deb Seth.

Posted by HotViews Editor at '09:54' - Tagged: hosting   PublicCloud   multi-cloud  

Thursday 01 February 2018

Kindred Spirits

logoNow here’s a different business model for a venture capital firm – share the ‘carry’ pot with the entrepreneurs that it backs! Not all of it, of course, but around 20%.

This was one of the founding principles laid down by Leila Zegna, Tracy Doree, Mark Evans and Russell Buckley, co-founders of London-based Kindred Capital. They call it ‘equitable venture’ because, in effect, every founder they back becomes a co-owner of their fund.

TechMarketView Managing Partner Anthony Miller recently met up with Kindred co-founder Leila Zegna to find out why entrepreneurs are so enthusiastic to have Kindred as backers. Subscription service clients can read more …

Posted by HotViews Editor at '13:17' - Tagged: funding   startup  

Thursday 01 February 2018

**NEW RESEARCH** Computacenter FY17: Returning to form (UPDATED)

Computacenter logoFollowing on from Computacenter’s pre-close statement last week, we have added a few more thoughts regarding the company’s performance in UK Services. The trading statement for FY17 brought positive news and said adjusted pre-tax results were “anticipated to be ahead of the Board's expectations”. Indeed, the company had upgraded its expectations several times during the year.

In the UK specifically, revenue increased 9% for the year, with Services up 6% and Supply Chain (resale) up 10%. The firm did well outside of the UK too, in both France and Germany - see more details on the figures in our original post: Computacenter back in its groove for 2017).

The pre-close figures show a return to form in the UK, following a decline in the Services business in FY16. Based on FY16’s figures, Computacenter placed at number ….. MORE……

Posted by Kate Hanaghan at '09:55' - Tagged: skills   growth   digital  

Thursday 01 February 2018

**NEW RESEARCH** UK Public Sector Supplier Prospects 2018

PSV Supplier Prospects Front CoverOut now is our UK Public Sector Supplier Prospects 2018 report, which looks at the Top 20 suppliers in the UK public sector software and IT services (SITS) market. We review recent progress, look at the key market challenges and assess what suppliers need to do to maximise their potential in 2018 and beyond.

The leading suppliers to the UK public sector face a challenging market. One defined by contract disaggregation; a shift to digital technologies and new ways of working; and tough budgetary pressures. These challenges are compounded by macro issues such as Brexit, skills shortages, cybersecurity threat, and the advent of new regulations.

Some suppliers have accepted and reacted faster than others in adapting their businesses to changing market conditions. To succeed in 2018 will require organisations to retain as much of their incumbent business as well as adapting to win smaller, lower value deals and building up their digital transformation references.

This report should be read alongside the UK Public Sector SITS Supplier Rankings report for 2017 and UK Public Sector SITS Market Trends & Forecasts to 2020.

If you are an existing PublicSectorViews subscriber you can read the report now. If you’d like to discuss an extension to your existing subscription or would like details of how to subscribe to TechMarketView, please email Deb Seth.

Posted by Dale Peters at '07:29' - Tagged: research   government   legacy   digital   transformation