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Today, we have published the latest in our series of PublicSectorViews reports, which delve into each of the six UK Public Sector SITS subsectors. This time it is the turn of the UK Defence SITS market.
In Defence SITS Suppliers, Trends, and Forecasts 2024, we paint a picture of a complex UK Defence landscape. There is a strong imperative for the Ministry of Defence (MOD) to invest in digital, data, and tech to support pressing objectives. And, as the geopolitical picture has become more turbulent and unpredictable, the urgency to leverage tech for military advantage has strengthened. However, the MOD continues to be burdened by legacy debt, delays in rationalising its data centre estate, troubled transformation programmes, and numerous barriers preventing it from effectively leveraging innovation.
In this report, we provide TechMarketView’s view of the UK Defence Software and IT Services (SITS) market from a market and supplier perspective. The report includes TechMarketView’s latest Top 10 Defence SITS rankings (with a new entrant in at #10), as well as our view of those suppliers that are ‘on the rise’ and, therefore, threatening to unseat the leading players, plus a handpicked selection of suppliers that are worth keeping a close eye on, due to their renewed interest in the sector, recent successes, or differentiated approach. We also include our forecasts for the UK Defence SITS market through to 2027 alongside our view of the key market trends.
Subscribers to TechMarketView’s PublicSectorViews research can download the report now. If you are not yet a subscriber – or are unsure if your organisation has a corporate-wide subscription – please contact Belinda Tewson to find out how to gain access to this piece of valuable analysis and much more.
Posted by Georgina O'Toole at '16:37' - Tagged: markettrends defence intelligence MarketForecasts public+sector marketanalysis supplier+rankings SupplierAnalysis SupplierData defencetech
TechMarketView’s latest UK Local & Regional Government (LRG) Software and IT Services (SITS) Suppliers, Trends, and Forecasts report is now available. It is the fourth of six subsector reports, after September’s Central Government report, October’s Education report, November’s Health report, and our UK Public Sector Software and IT Services Suppliers Trends, and Forecasts report, published in August. It will be followed in the coming weeks by subsector reports for the other public sector subsectors as defined by TechMarketView: Defence and Police.
This report provides TechMarketView’s view of the UK Local & Regional Government SITS market from a market and supplier perspective. It provides our analysis of the performance of the market in 2023, a year where we saw continuing financial pressures resulting in the market contracting by 1.0% (representing a contraction of 7.6% in real terms) and a lookahead across our 2024-27 forecast period. Legacy tech replacement (the shift towards platform, digital, and cyber technologies remains consistently behind the overall public sector in terms of both the relative split and rate of change), the scale of the “spadework” still required to prepare infrastructure properly for AI, cyber threats, the cost of climate action, and uncertainty surrounding the new Labour government’s plans for social care are all influencing spending decisions over coming years.
The report also contains an update to our UK Local & Regional Government SITS Top 10 supplier rankings (including a new entrant in the Top 10), with our analysis of what is driving each player’s performance, insight into those suppliers that are threatening to unseat the leading players, and our pick of the ‘ones to watch’.
PublicSectorViews subscribers can find out the size of the UK Local & Regional Government SITS market, its future growth, and who the leading suppliers are by downloading UK Local & Regional Government Software and IT Services Suppliers, Trends and Forecasts 2024 today. If you are not yet a subscriber, or are unsure if your organisation has corporate subscription, please contact Belinda Tewson find out more.
Posted by Craig Wentworth at '07:00' - Tagged: forecasts market+trends local+government supplier+rankings LRG
As we enter the final part of 2024, TechMarketView analysts are already thinking ahead to next year.
Yesterday, we launched our new theme for 2025: Sink or Sprint. It captures a critical market shift: rapidly accelerating technology deployment is becoming essential for survival.
Crucially, our analysis reveals why 2025 brings unique market conditions that will create a stronger sense of urgency. A temporary economic uplift will combine with significant legislative changes to create distinct opportunities - and pressures - across the UK tech market. Our launch report discusses the specific conditions pushing organisations to shift from a jog to a sprint, why organisations will start to see their tech investments through a different lens, and how suppliers should position themselves to support clients in the year ahead.
Organisations that have invested in robust digital foundations are now better positioned to accelerate rapidly, particularly in AI and GenAI deployment. But success in 2025 demands more than just speed - it will require precision in execution and, crucially, clear evidence that technology investments directly improve financial performance. This emphasis on measurable returns will reshape how suppliers and their customers work together, creating new dynamics across the tech ecosystem.
The following TechMarketView Predictions for 2025 reflect the breadth of the challenge for tech buyers with the need to simultaneously embrace change, demonstrate value, and move at pace:
TechMarketView clients can read the detail behind the headlines here: TechMarketView Predictions 2025. Stay tuned for deep-dive Predictions for Public Sector, Financial Services, and Sustainability.
To become a client or find out if your organisation already has a corporate subscription, please contact Belinda Tewson.
Posted by HotViews Editor at '09:59' - Tagged: 2025
Today marks the launch of TechMarketView’s 2025 research theme - an exciting day in the TechMarketView calendar. As our loyal readers will know, the theme sums up in a few words how we think the next 12 months will play out and guides our research agenda for the year ahead.
Following 2024's focus on 'Enabling Acceleration', TechMarketView's new theme "Sink or Sprint" captures a critical market shift: rapidly accelerating technology deployment is becoming essential for survival.
Crucially, our analysis reveals why 2025 brings unique market conditions that will create a stronger sense of urgency. A temporary economic uplift will combine with significant legislative changes to create distinct opportunities - and pressures - across the UK tech market. In the public sector, our research demonstrates why current spending patterns make 2025 particularly significant, with implications that extend well beyond the immediate future.
Our launch report discusses the specific conditions pushing organisations to shift from a jog to a sprint, why organisations will start to see their tech investments through a different lens, and how suppliers should position themselves to support clients in the year ahead.
Subscribers can access our complete analysis in our launch report: TechMarketView 2025 Research Theme – Sink or Sprint. This isn't simply about moving faster - it's about clearly defining the finish line and reaching it without stumbling.
Posted by Georgina O'Toole at '09:27' - Tagged: 2025 sinkorsprint
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Posted by HotViews Editor at '08:00'
A broad-based technology refresh is underway across UK Financial Markets with much of the focus of investment having shifted from "running the business" to "changing the business". This is especially true within capital markets where AI, machine learning, proprietary algorithms, and automation are all increasingly influencing IT decision making.
However, following a period of strong and sustained increases, the rate of growth in SITS spend within UK Financial Markets slowed sharply in 2023 as investment firms tightened their belts in the face of large outflows driven by high-interest rates. In real terms (adjusted for the effect of inflation), expenditure declined by 3.3% during 2023.
The recent change of government and increased global tensions, coupled with further economic uncertainty, has seen the sector remain cautious about additional spend during 2024. In light of this, the headline rate of increase for SITS expenditure will dip further, despite some improvements in the overall economic climate. However, more consistent growth will start to take hold in 2025, with modernisation remaining a priority.
Subscribers to FinancialServicesViews can learn more by downloading UK Financial Markets SITS Trends and Forecasts 2024. If you do not currently have access to this new research but would like to read it or any other of our material, please contact Belinda Tewson to learn more.
Posted by Jon C Davies at '08:42' - Tagged: CapitalMarkets financialmarkets financial+services
Speaking at the Association of Police and Crime Commissioners (APCC) and National Police Chiefs’ Council (NPCC) Partnership Summit the Home Secretary Yvette Cooper set out a new road map for policing reform across England and Wales.
The changes announced align to Labour’s ‘Safer Streets’ mission to halve serious violent crime and raise confidence in the police and criminal justice system. At the heart of these plans is a focus on neighbourhood policing, including the government’s commitment to deliver an additional 13,000 police officers, PCSOs and special constables in neighbourhood policing roles; however, the plans for reform go much further than that.
We will need to wait until next year’s white paper for full details, but the speech outlined the key changes being planned across the areas of neighbourhood policing, police performance, structures and capabilities, and crime prevention. Although sparse on detail, the announcements made it clear that technology will be a pivotal part of this reform and there will be a significant impact on tech-suppliers.
The Home Secretary highlighted inefficiency in technology procurement, stating that, “every force wrestles over and over again with the same questions about new software, IT changes or records management—wasting time, pushing up costs and creating systems that aren’t even interoperable. Instead of technology driving great leaps forward in policing, too often it is holding policing back.”
TechMarketView subscribers, including UKHotViews Premium subscribers, can read more about the scope and potential impact of these reforms in our expanded UKHotViewsExtra article here. If you aren't a subscriber—or aren't sure if your organisation has a corporate subscription, please contact Belinda Tewson to find out more.
Posted by Dale Peters at '10:11' - Tagged: strategy funding procurement police government law+enforcement public+safety home+office efficiency reform
On 13th November, Dame Siobhain McDonagh chaired a Westminster Hall debate on the use of live facial recognition (LFR) technology by police. This is a topic that TechMarketView has been tracking for several years and it is one that has raised significant concerns about bias, privacy, and human rights and led to legal challenges.
Previous TMV discussion about LFR
The debate covered many of the arguments for (e.g., crime prevention and productivity improvements) and against (e.g., privacy, discrimination and bias, and regulatory) the deployment of LFR.
Both the policing minister Diana Johnson and shadow home secretary Chris Philp agreed about the benefits of LFR, highlighting the number of arrests made by the MPS as a result of its deployment across a range of offences, including rape, domestic abuse, knife crime, violent robbery, and registered sex offenders breaching their conditions. Philp also highlighted the effectiveness and productivity improvements of LFR compared to traditional stop and search methods.
In her concluding remarks, Diana Johnson said there were legitimate concerns about the use of LFR, including misidentification, misuse, and the effect on human rights and individual privacy; however, she said the potential of LFR to contribute to the government’s safer streets mission was clear. Johnson also highlighted how rapid advances in the technology and improvements in the accuracy of algorithms increase its potential. She said she has spoken to senior police leaders and that some felt this lack of a specific legal framework inhibits their use of the technology and dampens willingness to innovate. She said the government is committed to a programme of stakeholder engagement but confirmed that investment is already being made in the roll-out of the LFR vans.
TechMarketView subscribers, including UKHotViews Premium subscribers, can read more about the debate in our expanded UKHotViewsExtra article here. If you aren't a subscriber—or aren't sure if your organisation has a corporate subscription please contact Belinda Tewson to find out more.
Posted by Dale Peters at '08:25' - Tagged: police government regulation AI privacy ethics law+enforcement public+safety legislation ethical+AI
TechMarketView's More than a Feeling: GenAI and Sentiment Analytics in Customer Experience report is now live for our subscribers.
The advent of the GenAI era will have a profound impact on both the Customer Experience (CX) domain as a whole and the hyper-personalisation of experiences in particular. The latter has placed Sentiment Analytics (SA), which seeks to enable businesses to track and react to the emotional state of customers at each stage of their journey, high on the list of CX GenAI investment priorities.
The latest technological wave promises to not only greatly accelerate the sense and react process, but also drive a step change in the quality and individual relevance of corporate “in the moment” responses to the feelings of each of their customers. Supply-side investment in the development of these capabilities has increased significantly and the opportunity to not only better understand, but also exert greater influence on individual buyer behaviour has also spawned a slew of SA proofs of concept and pilot initiatives.
But is this just another example of GenAI hype-inspired over enthusiasm?
The report is focused on the technology-enabled advances in Sentiment Analytics and assesses if and how they are redefining the art of the possible in the CX area. The analysis contains details of some of the more innovative, real world CX use cases for GenAI-driven Sentiment Analytics and identifies a number of the disruptive tech companies which are leading the charge in this rapidly evolving field.
If you are a subscriber to TechSectorViews, download the More than a Feeling: GenAI and Sentiment Analytics in Customer Experience report today. If you don’t have a subscription and would like to gain access the report and our other research and services please contact Deb Seth.
Posted by Duncan Aitchison at '08:26' - Tagged: newresearch AI CX genAI
Scottish Fire & Rescue Service (SFRS) has selected Motorola Solutions to provide its new command and control mobilising system (CCMS). The deal is worth £29.5m over its seven-year term (with the option to extend for a further three years).
The contract was awarded under a negotiated procedure without the prior publication of a contract notice on grounds of extreme urgency. TechMarketView subscribers, including UKHotViews Premium subscribers, can read more about the convoluted history of procuring a new CCMS for Scotland in our expanded UKHotViewsExtra article here.
The new CCMS will utilise Motorola’s Control Room Solution (CRS) suite to provide a unified system for emergency call handling, incident command and resource deployment. It is expected to deliver a resilient and scalable solution that will standardise and simplify operations control procedures across the three OCs, improving resilience and efficiency, and leading to safer communities.
Over the last five years, Motorola has been partnering with 3tc on UK public safety contracts, with the Leicester-based company providing the integrated Computer Aided Dispatch (CAD) mobilising solution to support its FRS deals, including SFRS. Last week Motorola announced it had completed the acquisition of 3tc, further strengthening its position in the sector. Terms of the transaction have not been disclosed.
This is a sensible and low risk acquisition for Motorola. The long-standing partnership means there should not be any nasty surprises, and the deal will enable tighter integration between Motorola’s and 3tc’s range of products, enhancing Motorola’s Command Center portfolio.
SFRS is a big win for Motorola—its biggest UK control room deal to date. It will further extend its public safety control room footprint in the UK, but it is also a contract that, given the timescales and history, comes with a high degree of risk.
If you aren't a subscriber—or aren't sure if your organisation has a corporate subscription—and you would like to read the extended edition of this article please contact Belinda Tewson to find out more
Posted by Dale Peters at '14:42' - Tagged: acquisition contract scotland frs public+safety fire+rescue
TechMarketView sat down with some of Google Cloud’s execs and customers at the company’s annual Summit in London last month. In the main sessions across the two-day event, Google was keen to stress both its enterprise credentials as a cloud infrastructure player, and also excite the crowd as to new developments in its GenAI portfolio; in particular, the shift from contained, task-based chatbots and side-bar copilots to a more expansive and orchestrated platform of theme-based virtual agents.
This report looks at Google Cloud’s momentum, focusing on how the company is delivering AI services (with supporting data infrastructure) across a range of sectors. It explores Google’s AI deployments with Kingfisher and WPP, and provides analysis on how the company’s deep technology heritage, its customer relationships, and its AI product strategy, are all influencing a consulting-led go-to-market approach.
TechSectorViews subscribers can download Google Cloud: Products and progress at the new frontier for AI now. If you are not yet a subscriber, or are unsure if your company has a subscription, please contact Belinda Tewson to find out how you can access the research.
Posted by Craig Wentworth at '08:43' - Tagged: GoogleCloud AgenticAI GTM customers momentum
In trying to address their sustainability challenges while also exploring options for deploying AI, organisations need to face up to what we call the “sustainable AI paradox”. The AI models that crunch the data necessary to tackle sustainability problems and innovate service delivery also consume resources and generate carbon emissions due to their energy-intensive nature. Harnessing the power of AI, while ensuring its development and deployment aligns with sustainability goals, is a critical challenge facing both suppliers and tech user organisations.
Determining whether an application of AI is sustainable is highly nuanced and the level of carbon emissions is just one factor. An assessment of efficiency vs. effectiveness can be an important consideration—an AI solution may emit higher levels of carbon compared to a lower emission (but less efficient) alternative, for example, but be more effective.
This report looks at the sustainability challenges that suppliers and tech user organisations face when deploying AI, given the technology’s energy-intensive nature. It explores a range of potential responses to the “sustainable AI paradox”, as well as making the case for AI lifecycle environmental assessments that can identify areas where sustainability could be improved (and provide insight into unintended consequences).
SustainabilityViews subscribers can download Managing the AI paradox: Harnessing AI while hitting sustainability goals now. If you are not yet a subscriber, or are unsure if your company has a subscription, please contact Belinda Tewson to find out how you can access the research.
Posted by Craig Wentworth at '07:00' - Tagged: datacentres energy efficiency sustainable-by-design power capping
The latest episode in TechMarketView's series of Totally Sust podcasts sees SustainabilityViews’ lead analyst, Craig Wentworth, interview Bart Nollen (Co-Founder of Dayrize) and Helena Mansell-Stopher (Founder & CEO of Products of Change) about sustainability intelligence, product impact scoring, and how technology can help brands track, measure, and reduce their Scope 3 emissions – amongst other things.
An edited (13-minute) version of the podcast is available to stream for free now on SoundCloud and Spotify (or you can click on the image link below).
Subscribers to our SustainabilityViews research stream, however, can stream or download the full 35-minute version of the episode. If you are not yet a subscriber, or are unsure if your company has a subscription, please contact Belinda Tewson to find out how you can access the research.
Posted by Craig Wentworth at '09:36' - Tagged: Scope 3 brands impact scoring
TechMarketView’s latest UK Health Software and IT Services (SITS) Suppliers, Trends, and Forecasts report is now available. It is the third in a series of reports providing in-depth analysis of the six UK public sector subsectors, following our reports on Central Government and Education, and our UK Public Sector Software and IT Services Suppliers Trends and Forecasts report. It will be followed in the coming weeks by reports for the other public sector subsectors as defined by TechMarketView: Local & Regional Government, Police and Defence.
This report provides TechMarketView’s view of the UK Health Software and IT Services (SITS) market from a market and supplier perspective. It provides our analysis of the performance of the market in 2023 and the ongoing challenges of recovering core NHS services following the COVID-19 pandemic. We also look ahead to 2027 as the government seeks to drive a major tilt towards technology in healthcare in an effort to unlock productivity, move from hospital to community-based care, and drive the focus of care upstream.
The report also contains an update to our UK Health SITS Top 10 supplier rankings, with our analysis of what is driving each player’s performance, as well as an insight into those suppliers that are threatening to unseat the leading players, and our pick of the ‘ones to watch’.
PublicSectorViews subscribers can find out the size of the UK Health SITS market, its future growth, and who the leading suppliers are by downloading Health Software and IT Services Suppliers, Trends and Forecasts 2024 today. If you are not yet a subscriber, or are unsure if your organisation has corporate subscription, please contact Belinda Tewson to find out more.
Posted by Dale Peters at '09:35' - Tagged: nhs health forecasts healthcare market+trends supplier+rankings
I caught up recently with Seamus Keating (pictured below), the CEO of Newry based, FD Technologies. The main topic of our conversation was the company’s decision to restructure by completing its second major divestment in six months and its plans for the future with FD Technologies looking to go it alone, as a pure play provider of advanced analytics software, focused on opportunities around AI.
In early October the news broke that, FD Technologies had entered into an agreement to sell its Financial Markets consultancy business, First Derivative, to US-based EPAM Systems. The deal, which valued the First Derivative business at £230m, expands EPAM’s financial services portfolio and broadens its global footprint with the acquisition providing more than 100 new clients.
In June this year, FD Technologies revealed another major divestment with the all-share merger of its predictive intelligence arm, MRP, with CONTENTgine, a provider of B2B technology buyer insights and lead generation (see: FD divests MRP as revenue slips). Going forward, FD Technologies will have singularity of purpose and a much clearer proposition, having divested its two other major business lines.
FD’s applications are underpinned by a powerful analytics engine that has been independently verified as the fastest available on the market. This technology helps clients to process data at scale at unmatched speeds, empowering decision-makers, developers, data scientists and engineers. This is clearly a powerful differentiator for the vendor, especially in light of the current climate and fervour of interest around AI.
TechMarketView clients, including subscribers to HotViews Premium can learn more by downloading FD Technologies Looks to the Future. This HotViewsExtra explores FD Technologies' market leading analytics capabilities, its future strategy and its likely in appeal in a marketplace that is clamouring for cost-effective, AI solutions.
If you do not currently have access but would like to read this or any other of our material, please contact Deb Seth for more information.
Posted by Jon C Davies at '07:00' - Tagged: financialmarkets financial+services
On Wednesday, Rachel Reeves delivered the first ever Budget by a female Chancellor. Her plans will see taxes rise by £40.1bn a year in 2028-29 to help deliver the government’s plans for economic stability and boost public investment.
TechMarketView clients, including UKHotViews Premium subscribers, can read our initial observations of the implications for the UK tech market in these two HotViewsExtra reports:
If you aren't a subscriber – or aren't sure if your organisation has a corporate subscription – please contact Belinda Tewson to find out more.
Posted by HotViews Editor at '10:00' - Tagged: budget
Ignitho Technologies specialises in AI-driven data engineering services, in particular providing businesses with Agentic AI, backed by 3rd party LLM’s, to boost productivity and reduce operational costs. The company is HQ’ed in Tampa, USA, despite its UK origins, yet is now starting to turn its focus towards the UK again, with Co-founder and Chief Commercial Officer Roney Soloman coming back on board to spearhead the effort. I recently caught up with Soloman to understand more about the business and how Agentic AI will be of benefit to current and prospective customers.
Ignitho (a combination of ‘igniting & thought’) was founded back in 2016 by CEO Joseph Olassa and CCO Roney Soloman, who brought decades of experience at IT suppliers such as Mindtree, Accenture and NIIT. The initial guiding principle of the business was enabling organisations to be more innovative, inspired by the concept of ‘frugal innovation’, a concept initially promoted by the University of Cambridge. TechMarketView first began covering Ignitho and the 'frugal' concept back in 2018 (See Ignitho starts 'frugal' journey with Paycasso). The company found initial success working with organisations such as Sainsbury’s, Gatwick Airport and Arcus. In late 2018, the company pivoted to focusing on the US market, allowing it to scale and reach critical mass (See - 'Frugal' Ignitho ignites in the US).
The business has since shifted its focus to Agentic AI solutions, helping organisations exploit the vast amounts of data they are generating. You may have seen the term Agentic AI pop up a lot more in your news feed and conversations recently, it is quicky gaining traction as a means of describing systems that are designed to operate like human employees, performing a number of business tasks and processes largely autonomously, or with limited human intervention
With Soloman back on-board following c.6 years as European Head - Travel, Transport, Logistics & Hospitality at HCL Technologies, Ignitho is now turning its focus towards the UK again, with ambitious revenue goals to scale the business from $5m in revenue last year, to $25m in the next three years. As the market puts more focus around Agentic AI suppliers, Ignitho Technologies is a company to keep an eye on.
You can read more about the company’s plans for growth and broader investment strategy in UKHotViewsExtra: Ignitho targets UK market with Agentic AI. The article is available to all TechMarketView subscribers.
Posted by Simon Baxter at '07:00' - Tagged: AgenticAI
I caught up recently with the folks at Atos with the topic of our conversation the vendor’s new open banking solution, Intelligent FlexiPayments. Facilitated by its a partnership with UK fintech, The Smart Request Company (trading as Ordo), Intelligent FlexiPayments provides an alternative to the somewhat prescriptive established methods for processing regular recurring payments.
Established in 2018 by former members of the UK’s Faster Payments scheme, Ordo is an FCA regulated payments and data as a service provider that facilitates direct payment between businesses and customers in real-time. The company’s CEO Craig Tillotson, was CEO of Faster Payments between 2014 and 2018. Ordo’s technology provides a simple and secure way to collect regular payments faster than direct debit and at a lower cost than card-based payments. Meanwhile, Ordo’s technology also provides protection from payments fraud. Nationwide, the UK’s largest building society, is among Ordo’s investors.
The Intelligent FlexiPayments solution, which is initially being targeted predominantly at utility companies, uses Ordo’s cloud-native VRP solution to help reduce the burden of indebtedness, whilst improving customer safeguarding and social inclusion. Unlike traditional monthly payment structures, such as direct debit or standing order, Intelligent FlexiPayments provides those on low or irregular income with greater flexibility over their outgoings and hence better control over their finances. The approach also enables more diverse and customer-centric payment options.
Providing a distinct new addition that complements the traditional collections mix, Intelligent FlexiPayments is delivered using a variety of the public cloud services from AWS (including managed containers, database, queuing, security, and identity and access). Atos claim that in most cases the typical cost per transaction is lower than that of administering a Direct Debit and is always lower than credit card payment.
TechMarketView clients, including subscribers to HotViews Premium can learn more dy downloading A New Approach to Regular Recurring Payments. This HotViewsExtra explores how open banking has facilitated an alternative to the contraints of direct debits and standing orders and discusses the rationale and benefits of this new approach.
Posted by Jon C Davies at '07:00' - Tagged: payments financial+services
