Menu
 
News
Wednesday 09 September 2020

*NEW RESEARCH*: Business Process Operations Supplier Rankings 2020

Today we launch the third of our three reports covering the largest suppliers in the UK Operations market (see Infrastructure Operations Rankings 2020 (Kate Hanaghan) and Applications Operations Rankings 2020 (Duncan Aitchison), launched earlier this week). bp

TechMarketView’s Business Process Operations Rankings 2020, launched today, provides a Top 20 ranking of the suppliers in this market. For many years, this is an area that has been dominated by Capita, with a revenue line several times as large as the ranking players beneath it. However, the business declined significantly last year while various other players banked double digit growth.

Given that COVID has accelerated the shift towards digital services, BP Operations providers must adjust their offerings, shift focus, and consider changing their delivery models to meet client demands. Change management and continuous improvement will be key to driving adoption and scaling activities within contracts, and a suite of services incorporating Business Process-as-a-Service offerings is becoming a must for providers.

The report also looks beyond the numbers to explain some of the market trends that are impacting supplier performance, providing advice on how players – large and small – can tackle the challenges and thrive during these difficult and extraordinary times.

Read Business Process Operations Rankings 2020 to find out just who the Top 20 is and how they have each performed – or speak to its author, Marc Hardwick, Research Director.


Subscribers to TechMarketView's TechSectorViews can download the report now. If you don’t have a subscription and would like to know more about how to access our services, please contact Deb Seth.

Posted by HotViews Editor at '16:30' - Tagged: rankings   research