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Marc Hardwick

Marc leads our analysis of the UK business process services (BPS) sector and has a particular focus on User Experience in 2020. Our in-depth coverage of the UK BPS market enables organisations to plan their approach to the market based on realistic forecasts and easy-to-read market trend analysis that offers a consistent view of the UK BPS market as a whole. TechMarketView’s analysis also supports your efforts to identify short-term and long-term areas of opportunity, and to respond to market threats ahead of time. Our opinionated coverage of BPS suppliers, big and small, is invaluable for competitor analysis as well as for identifying and evaluating potential suppliers, partners or investment opportunities.

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Research Agenda

"In 2020 I will be looking at how user experience continues to be at the heart of successful digital transformation and remains one of the biggest single areas of investment. Customer experience transformation has captured the headlines but has matured to encompass the citizen, employee and now supplier network. Who is best placed to deliver for all of these stakeholders and what are the best strategies to deploy? Experience has become a key differentiator for service providers and having the best advisory, design and experience technologies within your tool kit is critical to winning and delivering in an era of Digital Chaos." Marc Hardwick, Research Director, Tech Insights (Experiences)

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