Business Continuity Planning: Lessons learned from COVID

In the days, weeks and months since the COVID-19 outbreak, Business Continuity Planning (BCP) for organisations of all shapes and sizes has taken centre stage. Many of these plans were developed with specific events in mind, much more akin to a terrorist attack, a natural disaster or a single country outage, as opposed to a global pandemic impacting most of the world simultaneously. Organisations have had to learn quickly, thinking on their feet, adapting and refining BCP plans as they go. For providers of IT and Business Process Services there has been the added complexity of being responsible for enacting BCP plans for a huge variety of clients across multiple and variable contracts, often deployed across geographies.

With hindsight there is, of course, much to learn about how things can be improved for future events, and this report looks to identify some of those lessons and how they could be applied successfully in a post-COVID world. To help illustrate some of the key learnings, we have drawn heavily on a case study of Conduent’s COVID-BCP experience in Europe.

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