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Friday 24 January 2025

*NEW RESEARCH* UK Public Sector SITS Market Outlook Update

Public Sector Market Update CoverTechMarketView’s updated outlook for the UK Public Sector Software and IT Services (SITS) market is now available to download. In this forecast cycle we revise the estimates published last summer to reflect market activity in the second half of 2024, government policy changes, and current economic conditions. 

This short report discusses the impact of the general election on market confidence and procurement. It also looks at how the need for public sector reform will be hampered by financial volatility (e.g., cost of borrowing), deepening geopolitical uncertainties, local government reorganisation, and a lack of clarity about budget allocations and strategic direction.

As we discussed in our report on the publication of the State of Digital Government Review, the government is facing significant challenges across leadership, structure, measurement, talent and funding when it comes to public service transformation. Its response to the Review, through the Blueprint for a Modern Digital Government, sets out a vision for the future that places AI at the heart of its ambitions. 

The rush to AI will create opportunities for suppliers over TechMarketView’s forecast period to 2027, but the bigger opportunity over the short to medium term will continue to be in the optimisation of digital and data foundations, improvements to productivity and efficiency, and helping to build capacity. 

PublicSectorViews subscribers can access this essential intelligence on the UK Public Sector SITS landscape, including our updated outlook, reviews of the State of Digital Government Review and Blueprint for a Modern Digital Government, and a deep dive into the use of AI in the public sector, now. 

UK Public Sector SITS Market Outlook Update 
The State of Digital Government and a Blueprint for Change 
Plans and Progress of UK Government AI Adoption

If you are not yet a subscriber or are unsure if your organisation has a corporate subscription, please contact Belinda Tewson to find out more.

Posted by: Dale Peters at 09:57

Tags: strategy   policy   forecasts   government   market+trends   public+sector   digital+transformation  

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Friday 24 January 2025

OpenAI progresses agentic agenda with Operator

open aiIn our 2025 predictions, we highlighted how this year we will see the further progression of Agentic AI solutions. In particular, we highlighted that we are “seeing early signs of new agents that are less constrained to specific software packages such as Anthropic’s ‘Computer use’ feature, where developers can direct its LLM to use computers the way people do – by looking at a screen, moving a cursor, clicking, and typing text.”

Well, that prediction is already progressing nicely, with OpenAI announcing yesterday the immediate launch of ‘Operator’, a new AI agent feature, that in a similar vein to Anthropic’s Computer Use, uses natural language prompts to autonomously perform tasks in a dedicated browser, typing, clicking, and scrolling, the same actions a human would take with a keyboard and mouse.

Operator is powered by a new model called Computer-Using Agent (CUA). Combining GPT-4o's vision capabilities with advanced reasoning through reinforcement learning. Operator can “see” (through screenshots) and “interact” (using all the actions a mouse and keyboard allow) with a browser, enabling it to take action on the web without requiring custom API integrations.

These new types of agents are broadening the utility of AI, opening up their use to essentially any website, though some have been more optimised than others, with OpenAI partnering with companies such as DoorDash, Instacart, OpenTable and Uber. Users can set up personalised workflows for specific sites and save prompts for repeated actions. The limitation is that these types of tools are still very much in early development. OpenAI was keen to stress that this is a ‘research preview’ and is only being trialled for Pro users in the US. Operator can make mistakes, and it is not going to be able to follow your instructions as you envisage them every time. OpenAI has also built in a number of safeguards to both prevent user misuse, malicious sites and the AI agent taking actions that cannot be undone. For example, it will regularly ask users to confirm actions, particularly when making payments, bookings or when asking for log in details.

In the demo from OpenAI we saw them showcase it booking a table at a restaurant, ordering takeout food, buying tickets for an upcoming basketball game, and uploading a picture of a shopping list and then asking it to put those items in your basket. Much like with the early days of ChatGPT, these initial use cases seem somewhat gimmicky, and they are, but as we have seen with the progression of GPT, the tech will soon mature and can then be turned to more developed and sophisticated settings, particularly at the enterprise layer.

Posted by: Simon Baxter at 09:42

Tags: Agentic  

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Friday 24 January 2025

New HSBC CEO pulls the plug on Zing

HSBCHSBC is closing down its app-based currency conversion service, Zing, after just twelve months, putting around 400 jobs at risk. Zing was launched in January 2024 as HSBC looked to take on successful fintechs operating in the space, such as Wise and Revolut (see: HSBC makes a Wise move into app-based FX). It is understood that the new CEO of HSBC, Georges Elhedery, (who replaced Noel Quinn just three months ago) considered further investment in Zing as an inefficient use of the bank’s capital.

Registered as an e-money institution Zing was the brainchild of HSBC’s Head of Payments, James Allan. Working alongside Currencycloud and Tink, HSBC developed Zing in conjunction with HCLTech's fintech incubator unit. The shuttering of Zing is likely to have come as a shock to many of those directly involved, as until recently HSBC and HCLTech had been working together on further enhancements to expand Zing's coverage and functionality.

UK-based Wise (formerly Transferwise) continues to be one of the standout successes of the fintech era, enjoying strong growth in both revenue and profits. Released in November 2024, the fintech’s latest half-year profits rose 55% to reach £217m up 55% whilst revenue was up 19% to £592m. Many major banks have watched the success of Wise with a mixture of envy and concern, especially as it successfully expanded beyond the retail segment into commercial banking. In 2023, Wise announced a major cross-border collaboration with Swift, enabling clients to route Swift payment messages directly to the Wise platform, via the fintech’s Correspondent Services Solution. Wise now counts JP Morgan and Standard Chartered amongst its clients.

Whilst Zing was undoubtedly playing catch up, having entered a market already dominated by an innovative and successful fintech competitor, the international payments space is vast (currently worth around $300tr) and has significant potential for growth. In a decision that some may see as short-sighted (or even misguided), HSBC has indicated that it pulled the plug on Zing following a strategic review, in order to focus on “leadership in the areas where HSBC Has a clear competitive advantage”.

Posted by: Jon C Davies at 09:25

Tags: payments   banking   FinTech   fintechs   FX  

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Friday 24 January 2025

WNS revises down FY guidance

WNSHaving shrunk 3.4% in Q2 (see here) Business Process specialist WNS released a mixed set of Q3 results yesterday, showing modest growth amid challenging market conditions. Revenue grew 2.1% YoY to $333m primarily driven by some new (unnamed) client acquisitions and expansion of existing relationships, though this was partially offset by the loss of a major Healthcare client and reduced volumes in the online travel segment.

Net profits showed a strong improvement, reaching $48.6m compared to $41.5m in Q3 FY24, largely benefiting from a $13.7m reversal of contingent consideration related to UK-based The Smart Cube acquisition. However, adjusted net profit declined to $47m from $58.5m YoY, reflecting some underlying operational challenges. The company maintains a decent balance sheet with $231.5m in cash and investments against $199.6m in debt.

Looking ahead, WNS has revised its FY25 guidance downward, projecting revenue less repair payments between $1,255m-$1,271m, representing a decline of 1-2% from FY24. This conservative outlook reflects ongoing market uncertainties, though management remains focused on pursuing large transformational deals and investing in AI capabilities to drive future growth. On the plus side WNS's commitment to developing domain expertise and its tech-enabled offerings, particularly in data analytics and GenAI, should still position it well for long-term growth despite near-term headwinds.

Posted by: Marc Hardwick at 08:37

Tags: results  

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Thursday 23 January 2025

Education Secretary promises “a digital revolution in schools”

DfEIn her keynote address at the 40th annual BETT EdTech event yesterday, Education Secretary Bridget Phillipson outlined plans for “a digital revolution in schools”.

On the back of the government’s vision for extensive, AI-fuelled digital transformation across the Public Sector (see A Blueprint for a Modern Digital Government), Phillipson announced a suite of initiatives aimed at modernising Britain’s schools; again, with AI touted centre-stage as the solution to persistent challenges around teacher workload.

Alongside namechecks for the DfE’s recently-launched ‘Plan Technology for your School’ digital service (helping schools decide what tech to buy and how to use it well), and the ‘Connect the Classroom” scheme to WiFi-enable classrooms, Phillipson once again promoted AI as one of the means by which teachers are “set free” – making particular mention of the £1m investment in AI-powered marking and feedback tools announced last year (see Government announces £4m project for AI in schools), alongside the expansion of Oak National Academy's AI lesson planning assistant (see Oak National Academy gets £2m to develop AI tools for teachers).

While these initiatives signal a clear commitment to developing AI tools targeted at key education sector problems, the funding remains modest (and mention of the 16 developers awarded £1m between them to work on those marking and feedback tools is simply a progress update on the call which went out in September). So… nothing essentially new in that area, beyond a commitment for her department to “update [its] policy position of AI [to] give schools and colleges clarity and encouragement”.

Data did feature in the speech too – though not in the context of overhauling the plumbing to set the groundwork for more effective AI (as we’ve long argued, see UK Education Suppliers, Trends & Forecasts 2024 and UK Public Sector Predictions 2025); rather to promote the ‘View Your Education’ data tool, designed to give schools, trusts and local authorities additional insight on attendance to help them “turn the tide on absence”.  

As with the wider digital Public Sector blueprint announced yesterday, there’s the clear message that AI and digital tech at large is crucial to the government’s plans for improving productivity and efficiency across the sector… though real (new) money and detail still remains in short supply.

Posted by: Craig Wentworth at 10:05

Tags: funding   schools   productivity   teachers   workload   tools   feedback & assessment   classroom  

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Thursday 23 January 2025

Tim Barker to step down as Kooth CEO

Kooth logoDigital mental health business, Kooth plc, has announced that CEO Tim Barker will be stepping down in June. He joined the business in January 2020, overseeing the company’s listing on the AIM market and its expansion into the US. 

Barker will be succeeded by Kate Newhouse, who joined the business as COO in May 2020. She was previously CEO of Blenheim Chalcot and Doctor Care Anywhere. In the intervening period, Newhouse will work alongside Barker as joint CEO. 

Today’s statement also provides an update on trading. Revenue for the year ended 31st December 2024 is expected to be £65.8m (2023: £33.3m), which is in line with market expectations. Adjusted EBITDA is expected to be £12.7m (2023: £2.3m) and its unaudited cash position has grown to £21.5m (2023: £11.0m). 

Growth has been largely driven by Kooth’s US operations, particularly its contract with the California Department of Health Care Services. US revenue increased from £1.8m in H1 2023 to £23.3m in H1 2024, representing 72% of total revenue for the period (see Kooth revenue soars following US expansion). 

Kooth’s reliance on its California contract also leaves the business vulnerable. In October 2024, an article in the California Healthline publication regarding uptake of the service in the state (which Kooth says was based on outdated information) and conflict of interest allegations contributed to a 50% drop in its share price. 

The company also announced in October 2024, that it had received communication from the State of Pennsylvania (where it is running a pilot study) exercising its right to terminate the contract. In more positive news, the company recently agreed terms on a new pilot contract with the State of New Jersey valued at $1.45m and negotiations are ongoing regarding another pilot contract in the US. 

With these challenges in the US and its struggles for growth in the UK (despite being NHS England's largest single access provider for mental health support for under 18s), it’s clear Newhouse has some challenges to address in her new role. 

Posted by: Dale Peters at 09:43

Tags: nhs   health   USA   healthcare   healthtech   mental+health   trading+update  

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Thursday 23 January 2025

Coforge’s exceptional year continues

LogoMid-tier offshore service provider, Coforge picked up the pace of its accelerated growth still further in the third quarter of FY25. At a headline level, revenue for the three months need 31st December increased at constant currency by just over 40% yoy (Q225: 33%) to just shy of $400m.

The top line jump was, as in the prior quarter, fuelled by the completion of the $220m Cigniti Technologies acquisition in July. On an organic basis, the firm’s Q3 turnover was up by almost two fifths yoy. This significantly outstripped both Coforge's strong second quarter performance (Q225: 11.4%) and the rates of expansion currently being achieved the company’s larger rivals. Adjusted EBITDA margin improved sequentially by 122 bps to 17.8%, bringing the metric back close to the Q324 level.

The impact of the Cigniti buy was most marked on its new onwer’s America’s business with Q3 sales in the region surging by over 70% yoy to $222m. Revenue for the period in Coforge Europe increased less rapidly, albeit at a brisk 22% yoy to $135m.

No forward guidance was provided. An order intake of $500+m for a second consecutive quarter, however, has given Coforge an executable order book for the next twelve months of $1.37bn, up 40% on start of 2024. Unsurprisingly, CEO Sudhir Singh is confident that the coming year will see robust and sustained growth.

Posted by: Duncan Aitchison at 09:23

Tags: results   offshore   IT+services  

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Thursday 23 January 2025

Brayton Global: Plotting its UK public sector path

Brayton Global logo (with orange B before black uppercase black Brayton text)There’s a new crew in town. Belgian-HQ’ed Brayton Global is positioning to make a splash in the UK Public Sector market.

Eight months ago, they started testing the waters; Frederic De Boom, CEO, and Maria Antonela Santilli, COO, visited our shores to begin forming a market entry strategy. Helping them solidify a plan are strategic advisors, Lee Nicholson-Gates, of Brayton Global (who has previously held senior positions in Serco and Liberata), and John Jones, MD of Landseer Partners (long-time friend of TechMarketView, and a shareholder in Brayton Global UK).

Brayton Global has revenues of c£20m globally, having delivered a CAGR of c.35% over the last five years. The majority (about 80%) of revenues stem from its homeland. However, the company has already proven its ability to land and expand in new geographies; it now derives c.15% of revenues from Luxembourg, with Italy growing from a small base (and likely to represent 10% of the total by the end of this year), and France described as “fledgling”. As the company grows, it is extending its leadership team, taking on a new CFO last year, and a new CTO due to start shortly; it is also adding a couple of business development-focused non-execs.

Brayton’s portfolio is very much services-based comprising resource augmentation and managed services (including remote service desk, field services, and digital workplace services), alongside advisory services and implementation in Digital and AI. But, as is often the case, Brayton sees its competitive differentiation in its people (entrepreneurial and 70% female), and in its delivery (agile and able to deliver results at speed). It gives one example of a project undertaken with the European Commission to deliver a new service desk in response to COVID-19 demand; Brayton mobilised 20 people within a few days of the request.

The team has made some initial steps in the UK, including securing a position the G-Cloud 14 framework, giving public sector organisations a procurement channel for a variety of its advisory and implementation services. The team is also deep in conversation with several potential large systems integrator partners. It enters the UK Public Sector market at a tough time, as budgetary pressures loom, uncertainty around core policies and strategies persists, and stretched resources make digital progress challenging. But, it is also a period that, in line with our 2025 TechMarketView Research Theme, Sink or Sprint, demands that public sector organisations up the pace. Brayton Global has a chance to position as a company that can help that acceleration. 

Posted by: Georgina O'Toole at 09:06

Tags: suppliers   public+sector   IT+services  

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Thursday 23 January 2025

Ordo acquired by Norwegian fintech Neomics

OrdoOpen banking payments and data services provider, The Smart Request Company (trading as Ordo) has been acquired by the Neomics Group (part of Norway’s Fintech AS). Founded by Christoffer Andvig in 2017, Neonomics works with businesses across Europe, and (like Ordo) is focused on open banking and payments. The Nordic fintech, has acquired 100% ownership in a transaction that has been fully ratified by both the UK FCA and Norwegian FSA.

Established by former members of the UK’s Faster Payments scheme, Ordo’s CEO is Craig Tillotson, who was CEO of Faster Payments between 2014 and 2018. Ordo is an FCA authorised open banking payments innovator and one of the very first to be licensed as such in the UK. Ordo provides a variety of payment-related services including, variable recurring payments. The fintech partners with a number of leading technology vendors and financial services organisations (see: A new approach to regular recurring payments).

The Ordo team represents some of the most experienced payments specialist in the UK. As a result, the acquisition will help Neonomics to accelerate its growth and will expand its capabilities and footprint both in the UK and beyond. Ordo’s pioneering UK payment propositions and its deep vertical domain expertise make them an impressive addition to the Neonomics team and their vision for a more open and connected economy. Both the UK and EU have witnessed a surge in account-to-account payments adoption, off the back of open banking, a product of the EU’s Payment Service Directive(s). The forthcoming Payments Services Regulation (PSR) alongside PSD3, is set to further fuel the shift to more cost efficient, legacy-free payments and data services.

Fliss Berridge co-founder and Managing Director of Ordo stated: “We are proud to join forces with one of the most well positioned independent open banking providers in Europe, to jointly scale our offering to both existing and new customers across the UK and Europe. The two teams bring a wealth of experience in developing tailored solutions in a complex and highly regulated environment at what we believe will be among the industry´s most competitive commercial terms.”

Posted by: Jon C Davies at 09:00

Tags: M&A   acquisitions  

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Thursday 23 January 2025

Arbor acquires Habitude to bring schools workflow automation to its MIS

ArborSchools MIS supplier Arbor (part of The Key Group since 2020 – see The Key acquires Arbor Education) has acquired Habitude – a process and work automation platform targeted at Multi-Academy Trusts (MATs).

HabitudeHabitude is designed to give central teams at trusts an education-specific workflow builder, covering use cases such as new staff onboarding, managing student admissions, approving expenses, and pulling together information for Education, Health and Care Plan reviews.

Founded in 2022, Habitude is the third recent addition to the Arbor School Management Suite (which includes Arbor MIS and Arbor Finance), joining SAMpeople – specialist education HR software, acquired in July 2024; and TimeTabler – acquired in May 2024. Initially, Habitude will remain a separate system which MATs can choose to buy into or not – though Arbor has plans to bring Habitude workflow functionality into both its School MIS and MAT MIS to extend their automation capabilities.

According to recent FOI data, Arbor’s share of the English schools market has climbed to 30%, with the company winning 76% of schools that switch. The Key Group as a whole (a Top 10 Education SITS supplier – see UK Education Suppliers, Trends & Forecasts 2024 – that encompasses Arbor, Integris, and ScholarPack) is now just 1% behind market leader SIMS, whose share of the market has fallen from north of 70% of English schools (pre-acquisition by ParentPay in 2020) to 44% now.

Posted by: Craig Wentworth at 08:42

Tags: acquisition   workflow   schools   MIS  

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Thursday 23 January 2025

Netcall updates on positive H1

NetcallPositive H1 trading update out this morning from intelligent automation and customer engagement software provider, Netcall points to a continuing strong performance, building on last year’s growth (Netcall heads towards double-digit territory). Netcall is expected to deliver revenue growth of 22% (to £23m) in a strong H1 FY25, that combines 12% organic growth with the revenue contribution from its recent acquisitions (SkoreGovtechand Parble). The company's pivot toward cloud services continues to gain momentum, with cloud ACV growing 47% to £29.9m (20% organic), now representing 76% of total ACV of £39.4m. Adjusted EBITDA grew 18% to £5.7m, reflecting continued profitability while investing in cloud capabilities.

Netcall is positioned as a niche player in the business process automation and customer engagement space, with a strong focus on specific industries - notably targeting complex, regulated industries with labour-intensive processes such as healthcare, local government, and financial services. The company's strategic focus on AI integration and automation capabilities looks like it is yielding results, particularly evident in the uptake of its Liberty cloud contact center solution, Converse CX. Notably, two-thirds of Converse CX customers are now adopting AI products, indicating market validation of Netcall's integrated approach.

Looking ahead, Netcall appears well-positioned for continued growth with a strong pipeline and expanding recurring revenue base. The company will announce interim results on March 5th when we will report more.

Posted by: Marc Hardwick at 08:31

Tags: software   CX   trading update  

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Thursday 23 January 2025

*NEW PODCAST* TotallySust #7 - Sustainability tracking and circularity

TotallySust #7: Sustainability tracking and circularity. A podcast poster illustrating the key points covered in this publication, which features an interview with Mathias Boomah (Head of Automotive Germany for Eviden) and Christoph Sturnardle (Director of Technology Adoption at IOTA). Their conversation covers the Eviden Digital Passport, which can be used to track sustainability credentials in the circular economy.

Posted by: HotViews Editor at 07:00

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Wednesday 22 January 2025

*NEW RESEARCH* A Blueprint for a Modern Digital Government

DSIT logoThe government’s approaches to leadership, structure, measurement, talent and funding do not do justice to the potential of digital technology. This is the conclusion of the State of Digital Government Review, commissioned by the Department for Science, Innovation and Technology (DSIT), that highlights how, despite some notable successes, the public sector continues to be held back by legacy technology, outdated processes, and resource shortages. 

In response to these findings, the government has published a Blueprint for a Modern Digital Government, setting out its vision for the future and its plan to get there. It includes further detail about how the government is targeting AI as a game changer for improving access to public services and boosting productivity across the civil service. Today, TechMarketView has published two reports on these publications. 

The first provides a summary of the State of Digital Government Review, looks at its influence on the Blueprint for a Modern Digital Government, and discusses its likely impact on the public sector and its technology suppliers. 

The second takes a deep dive into the role of AI in the Blueprint, looking at progress to date, the need for further investment in data foundations and security, and the impact this will have on industry. 

These reports are available to PublicSectorViews subscribers now

The State of Digital Government and a Blueprint for Change 
Plans and Progress of UK Government AI Adoption

If you are not yet a subscriber, or are unsure if your organisation has a corporate subscription, please contact Belinda Tewson to find out more.

Posted by: Dale Peters at 10:34

Tags: strategy   government   digital   transformation   AI   data   public+sector  

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Wednesday 22 January 2025

DXC goes 'SECRET' in Defence

DXC logoDXC Technology has contracted with the Ministry of Defence (MOD) to provide end-user services in the SECRET domain. The aim will be to improve and enhance user experience in the domain. The contract is valued at £76m and will run for four years, ending in December 2029.

Most readers will be well aware of DXC’s long-running relationship with MOD, spanning several decades, including its role as prime contractor of the Atlas Consortium leading the Defence Information Infrastructure (Future) programme. As the Ministry of Defence has sought to disaggregate that arrangement, other suppliers have taken some of the pie, including Computacenter, which won a £150m, four-year, deal in January 2024 to support 220,000 devices used by personnel globally.

Despite the disaggregation, DXC continues to run many elements of its legacy contract, as the MOD struggles to transition. As a result, we estimate DXC continues to earn about two-thirds of its UK Defence revenues from Defence Digital-led contracts (with the rest coming from the wider Defence enterprise). This latest win underlines how DXC, having had something of a rocky past with the MOD over the years, has, with a clear focus on delivery excellence, succeeded in turning the relationship around. The new deal also expands DXC’s footprint in the high-secure space (where other clients include AWE, for example), demonstrating a high level of trust in DXC as an organisation.

Posted by: Georgina O'Toole at 09:54

Tags: contract   defence   enduser   infrastructureservices   public sector  

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Wednesday 22 January 2025

Wrexham County Council opts for Capita housing management solution

CapitaWrexham County Borough Council has awarded a contract to Capita for a cloud-hosted housing management system to help manage its property portfolio (including its 11,000 council-owned dwellings, leasehold properties, properties used for homelessness, garages and garage plots, offices and shops). News comes after contract wins for Capita outside its public sector business in December (see Christmas comes early at Capita).

The council’s requirement is for a “fully integrated total housing solution”, with extensive self-serve and mobile functionality that creates a single view of a person/property record. It will replace the current system, which sprawls multiple Access databases, Excel documents, and relies on paper processing as well as core software – resulting in inefficient services that persist with double handling of information. Wrexham aims to use the new system not only to improve services, but also to improve its property investment decision-making processes.

According to the published award notice, the 5+2+2 year deal is worth between £1m and £4m (precise figures have not been disclosed at this point).

Posted by: Craig Wentworth at 09:29

Tags: housing   contract award   efficiencies  

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Wednesday 22 January 2025

University of Surrey to develop sign language AI model

LogoThe University of Surrey has been selected to develop a sign language artificial intelligence (AI) model for the deaf community. Awarded by the by UK Engineering & Physical Sciences Research Council, the five-year, £8.45m SignGPT project will build tools to allow spoken language to be translated into photo-realistic sign language and sign language video into spoken language.

The work will be led by the university's Surrey Institute for People-Centred AI with which TechMarketView has partnered since 2022 to help bridge the research gap between academia and industry (see here). The initiative aims to create a large language model comparable to those already available for written/spoken languages, The development team will also include representatives from the University of Oxford, the Deafness Cognition and the Language Research Centre at University College London, key Deaf stakeholders, and the Deaf community.

The task to build SignGPT will be a complex one. Globally, there are around 70 million Deaf or hard-of-hearing individuals, many of whom use sign language as their primary form of communication. There is no universal sign language: sign languages are natural human languages created over centuries by Deaf communities and are not derived from spoken languages. Their underlying rules and structures remain a rich area of linguistic study. Each sign language has its own unique grammar and lexicon, relying on both manual gestures (hands) and non-manual expressions (body and face), along with spatial elements, to convey meaning.

Launched in November 2021, the Surrey Institute for People-Centred AI takes a new research approach that puts people at the heart of AI, augmenting human capabilities to deliver an inclusive and responsible force for good. The SignGPT project epitomises the impact that the institute aspires to make.

Posted by: Duncan Aitchison at 09:18

Tags: LLM   genAI  

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Wednesday 22 January 2025

Cognizant gets a second bite at McDonald’s

LogoCognizant has secured a multi-year extension to the engagement with McDonald’s Corporation which began in 2017. The next phase of the collaboration will see the IT services heavyweight continuing to support the fast food giant in several enterprise areas, including global finance systems and human capital management. The latter encompasses payroll processing, franchisee management, master data management, and legal applications.

The new agreement will also see Cognizant focus on the deployment of AI and cloud solutions to enhance McDonald's staff enablement, customer experience, and operational efficiency. This will include the leverage of Cognizant Neuro® IT Operations and Skygrade™ (see here).

The recent fortunes of other major IT suppliers to the Golden Arches have been mixed. Just over a year ago, Accenture announced an expansion of their strategic partnership to help execute McDonald’s strategy to leverage the latest edge technology and apply generative AI solutions across its outlets worldwide. Conversely, IBM saw its contract for the development and deployment of its Automated Order Taking (AOT) technology at the restaurant chain’s drive thrus in the US come to an abrupt end last summer (see here).

Posted by: Duncan Aitchison at 09:08

Tags: contract   cloud   retail   AI   IT+services  

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Wednesday 22 January 2025

Sopra Steria pushes into computer vision with XXII investment

Sopra SteriaSopra Steria has acquired a stake in French AI startup XXII through its venture arm, underscoring the growing importance of computer vision in enterprise digital transformation. The investment announced yesterday should allow Sopra Steria to take advantage of its digital twin capabilities across key sectors including transportation, energy, defence, and retail.

The investment comes at a key moment in the computer vision space, as the convergence of video large language models (VLM) and traditional computer vision technology reshapes the market. XXII's offer focuses on its real-time video analysis platform, particularly its CORE software, that enables clients to extract insight from existing camera infrastructure, supporting a range of use cases from critical infrastructure monitoring to industrial supply chain optimisation.

The Sopra Steria deal follows XXII's Series A round in March 2023, which attracted investors including the Defence Innovation Fund and SNCF Group, and a subsequent investment from CMA-CGM Group in late 2024. For XXII, Sopra Steria's large scale client base and SI capabilities offer growth opportunities, particularly in regulated and Government sectors.

The investment aligns with Sopra Steria's stated ambition to enhance its offering with a shift from “service-based” to high “value-added solutions” (see Sopra Steria’s Capital Markets Day sets out stall for the next three years) via asignificant push into AI and cloud services. By incorporating XXII's computer vision capabilities into its digital twin offerings, Sopra Steria strengthens its position in the growing market for AI-powered operational intelligence solutions. The deal, run through Sopra Steria Ventures (which typically invests between €250k and €1.5m), reflects the increasing strategic value of computer vision in enterprise digital transformation, particularly as organisations look to extract more value from visual data sources.

Posted by: Marc Hardwick at 08:28

Tags: investment   computer+vision  

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Wednesday 22 January 2025

*NEW RESEARCH* Disruptors & Innovators: AI in sustainability

AI in sustainability coverThe targeted application of AI in sustainability is a relatively new development. One of the most useful ways to understand the market is to know who the most the innovative and disruptive players are, what they’re doing, and how this activity is influencing emerging ‘hotspots’ at the nexus of well-understood problem and well-honed AI solution.

There is a paradox surrounding the use of AI in sustainability, however, because – while AI supports practices to reduce greenhouse gas emissions and mitigate the environmental impact of twenty-first century life – its use also contributes to the problem. Weighing the positives and negatives of AI in sustainability is therefore highly nuanced, often requiring an assessment of energy efficiency vs. outcome effectiveness.

In this report, we look at ten disruptive and innovative suppliers in the field, whose offerings leverage AI across a number of sustainability use cases. Some bring sector-specific applicability – in manufacturing, energy, agriculture, etc.; others have more general appeal. We highlight key trends in the deployment of AI in sustainability, and also provide recommendations for both technology suppliers and end-user organisations.

SustainabilityViews subscribers can download Disruptors & Innovators: AI in sustainability now. If you are not yet a subscriber, or are unsure if your company has a subscription, please contact Belinda Tewson to find out how you can access the research.

Posted by: Craig Wentworth at 07:00

Tags: partnerships   energy   regulation   optimisation   digital twins  

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Tuesday 21 January 2025

PEXA celebrates UK milestone

PEXAAustralian headquartered fintech, PEXA, (Property Exchange Australia) is celebrating a new milestone in its UK push, having recently processed £100m worth of UK remortgage transactions via its platform. PEXA has developed what it describes as “the world’s first digital property exchange process”. The milestone demonstrates the vendor’s efforts to modernise the technology and back-end infrastructure that support UK property transactions.

Founded in 2013 by a coalition of Australian local governments, PEXA’s technology streamlines the onerous buy-to-let remortgage process. The vendor claims that it can facilitate completion at least ten days faster than via traditional methods. PEXA cites one case which was completed via its platform in just 36 working hours. This is a significant improvement on the typical four to eight weeks borrowers usually have to wait. Having focussed its efforts on the remortgages during 2024, PEXA is currently developing a sale and purchase proposition which is planned for roll out later this year.

PEXA recently launched the Future Property Transactions Group, a pilot initiative to bring together industry stakeholders in order to drive progress towards more streamlined transactions. The Group has so far engaged with mortgage lenders, conveyancers, mortgage brokers and estate agents as well as regulators, regional government and industry bodies.

Mortgage finance is at the heart of the house purchase process and currently relies heavily on brokers and building societies. As a result, the inertia inhibiting the processing of property transactions can often be traced back to these stakeholders. Although things are gradually changing for the better, in many cases the current approach is typically unwieldy, document laden, and ripe for modernisation.

Posted by: Jon C Davies at 10:27

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