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Thursday 26 November 2020

*NEW RESEARCH* Top 3 emerging BPS buying trends: 2021-23

Published today, TechMarketView’s Top 3 emerging BPS buying trends: 2021-23 report looks at how COVID-19 is changing end-user requirements in terms of what buyers need, and prioritise, from their business process service (BPS) providers. 

BPS buying trendsThe impact of the pandemic, and the realities of conducting business during lockdown has highlighted the vulnerability of analogue business models. Those businesses trying to deal with volume surges via traditional channels and manual processing have looked out of date. To counter this, we should ultimately see an acceleration of BPS transformation and, over the longer term, this will help to drive an increase in the volume and scope of new "digital" BPS projects.

The smartest operators will use 2020/21 as an opportunity to accelerate their own tech-enabled transformation ahead of the wider industry curve, towards a hybrid model that combines robotics and human delivery, all necessary to ensure the long-term relevance of the sector. 

Given all that has happened over the last nine months or so, and the market context discussed above, we expect buyers to be emphasising different priorities and drivers over coming months and years. Having received a lot of comment and feedback from BPS end users we have picked out three major emerging buying trends that we expect to be increaseingly important. 

TechSectorViews’ subscribers can download the research today here. If you are not yet a subscriber, or are unsure if your company has a subscription, please contact Deb Seth to find out how you can access the research.

Posted by: Marc Hardwick

Tags: bps   newresearch   EndUserInsights  

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