Why a shared service platform approach will help Building Societies to improve their Customer Experience and enable business process modernisation to happen

Sponsored Post

Building Societies are under increasing pressure to deliver services to their members via a range of digital, phone and in person channels. During the Covid – 19 pandemic many members of Building Societies have been pushed to use telephony and digital support channels which they may not have used previously. Additionally, new and existing members want access to savings and mortgage products via digital channels on any device they choose at a time which is convenient to them. In some cases the digital channels existing and potential members accessed did not live up to expectations or match their ‘in branch’ interactions.

So how can Building Societies improve their customer experience and business processes to keep up with changing member and regulatory demands in a digital world?  

At Sopra Steria one strategy we believe Building Societies should be giving serious consideration to is access to a shared service and platform approach. This will enable them to access to the right platforms, tools, skills and expertise they need to make the incremental improvements required to overcome their most pressing business and technology issues today and in the future.

In this article Sopra Steria shares it’s thoughts around the challenges faced by UK Building Societies, the potential solutions to these challenges and introduces its own plans as to how we can help the sector in 2021 and beyond through our end to end banking capabilities. The offering builds upon the existing capabilities and extensive experience of Sopra Steria and our subsidiaries Sopra Banking Software and CX Partners.

To read the full article click here.

Posted by: Sopra Steria