*NEW RESEARCH* Customer Onboarding in Retail Banking

Improving the customer experience is the key battleground for the UK's retail banks. Despite a longstanding recognition of this challenge, problems with customer onboarding have still not been resolved satisfactorily by the high street banks.

The failings of the "Big 4" banks in particular, have been badly exposed of late by the impact of the coronavirus pandemic and lockdown. An inability to service prospective new customers effectively will have inevitably seen those affected lose out to their rivals in respect of valuable new business opportunities.

Subscribers to FinancialServicesViews can download Customer Onboarding in Retail Banking "Pandemic exposes enduring challenges" to learn more.

If you are not currently a subscriber and would like to gain access please contact Deb Seth.

Posted by: Jon C Davies at 07:00

Tags: financialservices   banking   fintechs  

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