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UKHotViews
Friday 12 August 2022

*NEW RESEARCH* Business Process Services Supplier Ranking

The Business Process Services market remains cyclical, strongly impacted by macro trends and developments. Some of these factors have been supportive of an outsourced model of delivery, notably skills and labour shortages with client organisations struggling to scale as they recover from the impact of the pandemic.

BPS OpsThe labour and skills ‘pinch’ in particular, has become a driver for outsourcing at a time when many organisations are re-examining their operating models, looking to invest in digital transformation initiatives. The use of third parties remains critical to driving through such change and the most digitally able BPS providers have certainly benefited. Changing working patterns and increased use of data, analytics and automation as operations look to become both more intelligent and resilient, have also benefited BPS providers.

Subscribers to TechSectorViews can read the full analysis of who's hot and who's not, and why, in our new UK Operations: BPS Supplier Rankings report

The largest BPS operations players experienced a bounce back from COVID in 2021 with the ‘Top Twenty’ largest suppliers growing by an aggregate of 8.4%, having declined by -2.8% the previous year. Whilst headwinds such as contract attrition, insourcing, service decoupling and price competition all still exist, BPS suppliers have benefited from investment targeted towards digitising client operations, an increasing shift towards supporting revenue enhancement and the deployment of a new generation of services expanding the scope of BPS offerings.

TechSectorViews subscribers can download the report here. For information about how to access this report and find out about our other content and services please drop Deb Seth an email.

Posted by: Marc Hardwick at 09:21

Tags: newresearch   operations   ranking  

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