*NEW RESEARCH* An Interview with ChatGPT

Chatbots and virtual assistants have been around for quite some time now, whether that is businesses using them for online customer support or the Amazon Alexa in your home. They have certainly improved in recent years, yet while we all find it useful to get Alexa to play our Spotify playlists or tell us the weather, for the most part chatbots have failed to live up to expectations. Machine learning algorithms and natural language processing allow such software tools to answer simple questions, and pull up account information, but in practise they act largely as glorified FAQs, that fail when customer’s problems become too complex.

Artificial Intelligence as a broader technology however is now an integral part of the majority of SITS solutions, enhancing analytics, cloud and security technologies through predictive capabilities, pattern recognition and data classification. Use cases span across all industries, with AI a term better reflecting a group of multiple technologies and methodologies rather than a singular one.

The latest AI that has been attracting attention the world over is ChatGPT, an AI chatbot system developed by software company OpenAI. It focuses on a dialogue format to answer a range of questions and was trained on an array of data from the web. What sets it apart is its ability to provide quite detailed answers, explain its working (such as when analysing code errors) and importantly remembers previous text so users can ask follow-up questions in a conversational manner.

In this new short report, which is available for subscribers here, I thought I would test it out myself and run a sort of mini-interview with ChatGTP. You will also find my thoughts on just whether this will be the next ‘Google killer’ as so many seem to think it is and what this evolution in AI and chatbot technology means for UK organisations.

The report is available here for all TechMarketView subscribers. If you are a subscriber and can’t access the report please get in touch. For further subscription information, please contact Deb Seth.

Posted by: Simon Baxter at 16:53

Tags: AI   chatbot  

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