*UKHotViewsExtra* DXC leverages its banking heritage for BPS success

As the banking sector continues to evolve, customer advocacy and competitive threats remain high on the agenda, alongside technology modernisation and business process change. Despite recent high interest rates having led to healthy net margins for many banks, for the most part the sector remains cautious about its prospects and there is a widespread focus on efficiency and cost control. Meanwhile, artificial intelligence [AI] is seemingly taking the world by storm and many banks are still at something of a loss as to how to best capitalise on the wealth of data they hold.

With this in mind, I caught up recently with Ross Hignett, Global Client Partner for Banking and Capital Markets at DXC Technology. Ross and I were joined by Paul Sweetingham, DXC’s General Manager for Global Banking BPS for our discussion around the evolving needs of the global banking sector and, against this backdrop, the company’s flexible approach to serving its customers.

Whereas the focus of DXC (and its antecedent CSC before it) was once predominantly concentrated around major systems implementations, more recently, the company’s strategy and approach has matured in line with the changing appetite and needs of the market. Hignett explained that today, the provision of Business Process Services (BPS) to banks and financial institutions is a major play for DXC in the global banking space. DXC’s proposition is structured around four main offering areas the most important of which is what Hignett describes as “Intelligent Banking Operations”.

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Posted by: Jon C Davies at 06:00

Tags: banking  

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