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Posted by: UKHotViews Editor at 10:10
Capgemini has announced that it has become the Official Technology Partner, for the next 5 years, of 14 major international men’s and women’s cycling races. These include the Tour de France which in 2024 reached more than 1 billion TV viewed hours in 190 countries and broke digital records with nearly 100 million website visits and 1.6 billion impressions on social media.
The collaboration will seek to leverage technology, innovation and artificial intelligence (AI) to grow the cycling community and increase fan engagement. Over the next five years, Capgemini will support these top cycling events, which also include La Vuelta and the Paris-Roubaix, in the deployment of technological solutions aimed at both enhancing performance insights and supporting international audiences.
Capgemini has a busy few months ahead on the on the sports sponsorship front. The company is a Principal Partner of Women’s Rugby World Cup 2025, set to kick off in the UK in August. Capgemini is also currently a Worldwide Partner to the Ryder Cup. For the next tournament in September, the firm will provide a generative AI powered version of its Outcome IQ, a tool that provides real-time shot-by-shot analyses of both how well the golfers are playing and their respective probabilities of success to fans’ mobile devices.
Posted by: Duncan Aitchison at 09:57
Tags:
AI
sponsorship
sports
Following a £6m development investment in FY24, and a similar level this year, RM has announced the official launch of RM Ava, its adaptive virtual accreditation platform (formerly known as the “Global Accreditation Platform”).
Ava brings together RM’s existing assessment tools into a single cloud-based platform. It's designed to help customers bring their paper-based learning and assessment processes into the digital age – supporting the full assessment lifecycle (from content creation and learner testing, through to optional AI-powered marking and feedback).
RM is also planning to use Ava to extend its product offering into formative in-course assessments in Further Education and professional qualifications.
The company has been focused on a strategy to build what it had been terming a “Global Accreditation Platform” for some time – bolstered by recent successes, such as securing a long-term partnership with The International Baccalaureate in May last year, extending its longstanding Cambridge University Press & Assessment partnership in November, inking deals with the Institute of Chartered Accountants in Ghana and the teacher training university Pädagogische Hochschule St. Gallen (and its partner institutions) in Switzerland at the end of last year, and signing a contract with (long-term partner) the International Association for the Evaluation of Educational Achievement to provide the digital platform to support the next iteration of the Trends in International Mathematics and Science Study – plus a long-term extension of its contract with the South Australian Certificate of Education Board – both last month.
Looking ahead, RM is expecting many further opportunities for its end-to-end digital authoring, accreditations, and exams solution as governments, education institutions and membership organisations accelerate their plans to move away from paper-based assessment. The company’s Assessment division was the star player in FY24 – with a contracted order book more than doubling in size to £95.7m – and it will be looking to Ava to continue to provide a (literal) platform for growth, as RM continues to transform its operations following the closure of its Consortium business in December 2023.
Posted by: Craig Wentworth at 09:54
Tags:
platform
assessment
launch
accreditation
Kyndryl has expanded its relationship with Kantar, the marketing data and analytics business.
Under a new agreement, Kyndryl will focus on modernising Kantar’s digital workplace, helping to transform the experience for employees but also create “significant” cost savings. With Kyndryl Consult, the firm will take an “engineering-led” approach to design and manage Kantar’s transformation across cloud, digital workplace, network and business applications. Automation will be infused, particularly in the guise of self-help tools so IT issues can be resolved faster.
Dave Stevens, Kantar's CIO, said that working with Kyndryl had been “…vital in helping us transition to a more flexible, automated, digital workplace...”.
Kantar works with 96 of the world’s largest advertisers. A recent example includes its engagement with Nestle to fine-tune a KitKat marketing campaign on the back of rapidly delivered insights.
Kyndryl delivered a solid set of scores in the most recently completed Market Readiness Index: The Road to AI Part 2.
Posted by: Kate Hanaghan at 09:50
Tags:
contract
digitalworkplace
After ten months in development, PwC UK has opened the doors on its new AI and technology innovation unit, Tech Catalyst. Described by the firm as bringing together human centric design and technical capabilities in AI, cloud, data and software engineering, the facility aims to fast-track technology, AI, and data-driven transformation for both its clients and its own service delivery. Tech Catalyst also contains an emerging tech research function to help clients assess the opportunities of new technologies.
The establishment of the innovation hub marks a continuation of the firm’s investment into the AI arena. Since 2002, PwC has spent some $1bn globally on expanding its AI capabilities. Two years ago, the UK arm of the firm announced its plan to pump £100m into emerging tech (see here). These initiatives have been bearing fruit. TMV’s latest AI Market Readiness Index report identified PwC as a member of the Leading Pack of suppliers in this UK services domain (see here).
From an IT services revenue growth perspective, however, it is likely that to be the firm’s Gen AI related success will have been coming largely at the expense of sales of more traditional lines of business. Times have been proving tougher for the Big Four in the consulting arena over the last couple years. News surfaced this week, for example, that Deloitte UK’s Technology & Transformation division has fallen materially short of its FY25 performance goals (see here).
Posted by: Duncan Aitchison at 09:49
Tags:
innovation
AI
big+4
Edinburgh-based legal technology startup Wordsmith AI has raised $25m in a Series A funding round. Its GenAI-led solution helps in-house legal teams service contract reviews, create template drafts and provide policy guidance. This latest round of funding brings the startups valuation to above $100m, making it one of the fastest-growing tech startups to emerge from Scotland’s tech ecosystem.
Wordsmith was founded in 2023, and already counts firms such as Trustpilot, Remote.com, Deliveroo, Multiverse, and Docplanner among its customer base. To support its growth Wordsmith plans to open new offices in London and New York later this year. The company’s platform helps in-house business legal teams automate contract and policy reviews with the productivity tools they have and extract legal insights from past work.
It does this by applying agentic AI and a chatbot that can answer questions or work within Microsoft Word via a plugin. Legal professionals can quickly and easily take a contract or policy document and pass it over to Wordsmith’s AI agent which will process it for review. The AI will adapt to the businesses’ custom playbook, risks and negotiation style, to highlight deviations and note them for review so that legal can update them in the document. The document review process can handle a multitude of agreement types out-of-the-box, including non-disclosure agreements, data processing agreements, software-as-a-service agreements, terms of service and recruitment services agreements, with more coming soon.
The market for legal tech remains highly crowded, established players and law firms of all sizes are rapidly incorporating AI capabilities, and this has spawned numerous startups looking to capitalise. Others who have raised funding in the past 6 months include; Atria AI which is focused on the often overlooked area of deadline and obligation management (See here), Semeris, who is targeting legal documents in the capital markets industry (See here) and Luminance, who has developed its own legal Large Language Model (LLM) (See here).
Beyond these there are numerous others, both startups and more established legal tech firms including; Robin AI (See - Robin AI raises $26m in new funding round), London based Genie AI (see - Legal AI tech startup Genie AI raises £13.3m), and heavy hitters like global legal solutions firm LexisNexis, who has also developed its own AI based legal solution. This is a hot market and one we will be going into deeper later this year, so stay tuned.
Posted by: Simon Baxter at 09:24
Tags:
legaltech
FY24 results out this morning from Cambridge-based e-commerce platform provider Bango, appear to validate its move toward subscription bundling infrastructure, with its Digital Vending Machine (DVM) platform gaining ground among major telcos whilst cost management drives improving profitability—positioning the company well to capitalise on a structural shift toward indirect content distribution.
Bango reported strong FY24 results with 16% revenue growth to $53.4m and 139% adjusted EBITDA improvement to $15.3m, as its DVM platform scales. The standout metric was 59% ARR growth to $14.0m, reflecting the subscription bundling platform's increasing market penetration.
The DVM business added nine new customers in 2024, with post-period momentum accelerating including six new wins in 2025 with a breakthrough South Korean telco and expanded US presence where it serves six of the top eight communication providers. This positions Bango at the centre of the "super bundling" trend as content providers increasingly rely on indirect distribution.
However, challenges remain in its Payments division, where DOCOMO Digital integration issues created volatility in high-cost routes, though core transactional revenue performed in-line with expectations.
The secured financing ($15m from NatWest) should provide balance sheet flexibility while efficiency initiatives target modest EBITDA improvements. Bango appears well-positioned for the subscription economy's structural growth, with platform scalability offering significant potential as customer adoption accelerates.
Posted by: Marc Hardwick at 09:18
Tags:
results
ecommerce
telco
Business Process player Genpact has been benefiting of late from its data, tech and AI pivot (see Genpact FY benefits from Q4 AI-driven uplift), looking to further boost its capabilities in this space with yesterday’s acquisition of XponentL Data for an undisclosed sum.
The deal should help accelerate the firms AI-first transformation, targeting the rapidly expanding enterprise data intelligence market. Crucially, the acquisition brings with it domain-specific AI solutions and should help strengthen Genpact's partnerships with leading cloud platforms including AWS, Microsoft, and notably Databricks.
XponentL's differentiation lies in its industry-specific AI implementations, particularly in Life Sciences and Healthcare, complementing Genpact's process expertise with technical capabilities. The company's track record in "intelligent agents and modern data architectures" aligns with the emerging agentic AI trend that Genpact is positioning around.
This acquisition bolsters Genpact's "AI Gigafactory" concept and Service-as-Agentic-Solutions offering, demonstrating management's commitment to moving beyond traditional BPO services toward higher-value AI transformation consulting. The strategic timing capitalises on clients’ accelerating their demand for AI implementation expertise beyond basic automation.
For Genpact, the deal addresses a gap in technical AI delivery capabilities while building on its existing client relationships and domain knowledge. XponentL's Pennsylvania headquarters and global operations provide further geographic diversification and access to specialised talent.
Posted by: Marc Hardwick at 08:22
Tags:
acquisition
bps
AI
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Posted by: TechMarketView Team at 07:00
Tags:
maintenance
notice
London-based construction tech startup Auar (also known as Automated Architecture) has raised £5.1m in a funding round led by Planet A, with participation from Shadow Ventures, Common Magic, Concrete VC, and angel investors. Previous backers Miles Ahead, ABB Robotics Ventures, and Nicolas Bearelle (founder and executive chairman of Revive, a real estate developer and investor specialising in urban regeneration) also participated.
Founded in 2019 by Mollie Claypool (CEO) and Gilles Retsin (CTO), Auar has developed a platform combining robotic micro-factories with AI-powered design software to automate timber housing construction. The company's decentralised approach allows builders to rent compact, mobile micro-factories that can produce the full timber structure of a home in under 12 hours, reducing on-site labour by up to 75% and cutting construction costs by 30-40%.
What sets Auar apart is its focus on democratising sustainable construction. Rather than requiring massive capital investment in centralised factories, builders can deploy Auar's micro-factories on-site or nearby, typically seeing a return on their investment in under six months. The platform makes Passivhaus-standard, carbon-negative homes economically viable at scale – addressing both the housing crisis and climate imperatives simultaneously.
The company has established partnerships with builders including Rival Holdings in the US and Vandenbussche NV in Belgium, and also received an Innovate UK grant (of £341k) late last year to scale its platform for mid-rise (6-storey) timber housing. The £5.1m of new funding will accelerate Auar's expansion across key European markets including Benelux, DACH, and the Nordics, while growing its team and partner ecosystem.
According to the latest (2024) Global Status Report for Buildings and Construction from the UN Environment Programme (UNEP), the buildings and construction sector accounts for around 21% of global greenhouse gas emissions – with UNEP stating that the sector needed to show an annual increase of ten “decarbonisation points” (representing specific measures and actions taken to reduce emissions) – up from the six points per year anticipated in 2015, when the Paris Agreement was signed – in order to reach its goals of net-zero carbon emission buildings for new buildings by 2030.
By that year too, however. Auar aims to have facilitated the construction of over 100,000 carbon-negative homes – a significant contribution to addressing both housing shortages, and the construction industry’s environmental impact.
Posted by: Craig Wentworth at 10:14
Tags:
funding
robotics
construction
housing
sustainable housing
micro-factories
Omni Partners has added Council Tax and fraud prevention specialists Datatank to its rapidly expanding govtech software offering. The deal is part of Omni’s buy-and-build strategy, which launched with the acquisition of Infoshare+ in October 2024 (see Omni acquires Infoshare to drive public sector expansion). Financial terms have not been disclosed.
Datatank has been helping local authorities detect fraudulent single person discount claims on Council Tax bills for over 20 years. The company now works with more than 160 councils across the UK, providing a managed Council Tax review service and the data analysis tools to identify potential cases of fraud. Datatank also provides a range of other solutions including empty homes, tenancy and probate reviews, as well as case management solutions.
The deal is the fourth acquisition Omni has made to bolster Infoshare+. It follows the purchase of local government digital solutions provider Looking Local in January 2025 (see Omni Partners adds Looking Local to growing govtech platform) and expands the company’s public sector-focused data solutions and software platform.
Given the financial challenges facing the local government sector, tackling the threat of fraud and recovering losses has become a vital part of council operations. The need to operate more efficiently and maximise revenue is not going to go away and is likely to be high on the agenda of council leadership following the Spending Review later this month.
Databank represents a strong addition to the Infoshare+ stable, providing the company with a demonstrable solution for protecting council finances and supporting the delivery of frontline services.
Posted by: Dale Peters at 10:08
Tags:
acquisition
fraud
tax
local+government
council
A £1 million project is underway to test the safety and effectiveness of artificial intelligence in the Scottish NHS. Funded by Innovate UK, the scheme involves collaboration between NHS Greater Glasgow and Clyde, NHS Lothian, and AI evaluation company Aival, to create a validation framework for AI tools.
Aival’s independent evaluation platform will be used to assess AI systems for diagnosing head trauma and lung cancer, aiming to improve care for patients and support NHS staff. The platform allows hospitals to verify AI performance using anonymised patient data and provides ongoing monitoring once the software is deployed.
The project will also test the Aival platform’s ability to monitor long-term AI performance, addressing concerns about ‘drift’—the decline in software accuracy over time due to changes in patient populations, disease trends, or equipment updates.
Dr Mark Hall, consultant radiologist at NHS Greater Glasgow and Clyde, said: "Post-deployment surveillance monitoring is a critical yet often overlooked aspect of patient care, especially in radiology, where early detection of disease progression can make all the difference. Despite its importance, there are currently no standardised guidelines. AI-powered monitoring software bridges this gap by providing a structured approach”
One of the challenges addressed by the project is the lengthy testing process for AI. Currently, it can take more than nine months to evaluate a single product, and there are more than 200 AI options available for some hospital departments. This has limited the rollout of AI solutions in clinical settings. The project will compare six commercial AI products used in stroke and lung cancer triage, including tools developed by InferVision, Annalise-AI, and Qure.AI.
AI has tremendous potential to improve patient care in healthcare, and we have already seen it applied in numerous use cases from taking patient notes to aiding consultations and suggesting treatment diagnosis. The key barrier, as with the application of AI in any heavily regulated industry, is trust and confidence that the systems will behave as expected and are safe to use. Both are key aspects this project will seek to test and which may well help establish important benchmarks for other healthcare organisations.
Posted by: Simon Baxter at 09:55
Tags:
healthcare
Healthtech startup HealthKey, the marketplace platform focused on improving access to preventative health services, has acquired Syndi Health.
Syndi Health is a personalised health assessment and recommendation platform. The new combined entity brings together HealthKey's due diligence and marketplace capabilities with Syndi Health's patented and medically approved clinical assessment technology. This will provide users with tailored guidance on health services. David Joerring, CEO of HealthKey, said: "We have both been focused on supporting people with better access to healthcare through technology, making preventative care more personalised and affordable."
Syndi Health was founded in 2020 by Ben Lakey and Jorge Alexander. Lakey becomes HealthKey's Director of Operations.
Joerring founded HealthKey with Tudor Cotop in 2022 with the intention of making it easier for people to access the ever-expanding range of digital healthcare providers. In April of last year, the firm secured £1.13m in a seed round led by Aviva Ventures, with participation from Ascension, Oxford Capital, and Cur8 Capital. Those funds have clearly been put to good use.
Posted by: Kate Hanaghan at 09:53
Tags:
healthtech
Please join me in congratulating Craig Wentworth on his promotion to Research Director.
Readers of UKHotViews and members of our subscription and advisory services will be familiar with Craig’s work, which spans the SustainabilityViews and PublicSectorViews research programmes. In the latter, he is our research lead for Education, Local Government, and Social Value.
In particular, Craig has built a rich body of research examining the intersection of technology and sustainability. He is the master of ‘joining the dots’ and deciphering swathes of data to explain the trends and emerging opportunities. Craig produces creative outputs that inform and inspire (check out his latest podcasts below*), giving our clients the detail and confidence they need to edge ahead of the competition.
Craig joined TechMarketView around two years ago, and he works with the rest of the analyst team in producing research that is founded on high-quality and unique data sets. Today, he is launching his latest report: Sustainability Technology Activity Index 2025 – The global view, available only for members of SustainabilityViews clients.
Craig says: “The Sustainability Technology Activity Index lies at the heart of our SustainabilityViews research, delivering essential market intelligence for suppliers and tech users navigating the rapidly evolving sustainability tech landscape. By tracking the sustainability activities of over 2,000 companies worldwide, our detailed analysis of market trends across multiple industries reveals where the immediate commercial opportunities are and which sectors require longer-term investment.
Customers are using the Index to identify the high-growth use case areas and where the suppliers are focusing their efforts (and with whom). I am typically working with our clients on projects that leverage the Index’s rich data and unique analysis, including the identification of partnership and M&A opportunities.”
If you would like to bring Craig into your strategic thinking around sustainability or appear on one of his podcasts, you can contact him here.
*
Totally Sust #12: Decarbonising pharma
Totally Sust #11: Scaling soil carbon markets
Totally Sust #10: Pairing sustainability with profitability
Posted by: Kate Hanaghan at 09:30
London-based cybersecurity firm ThreatSpike has raised £10.35m in a Series A funding round led by Expedition Growth Capital, marking its first external investment after 14 years of bootstrapped growth. The round also sees the appointment of Darktrace co-founder Emily Orton to the company’s board, which adds a strong vote of confidence in the cyber startup.
Founded in 2011 by husband-and-wife team Adam and Kate Blake, former analysts at Deloitte, Accenture, and Morgan Stanley, ThreatSpike delivers an all-in-one cybersecurity platform tailored for mid-sized enterprises. The business already serves more than 200 customers across 90 countries and sectors including hospitality, industrial, investment, and professional services, with logo’s listed including the RAC, ISG and Claridges.
The company combines real-time detection, incident response, and penetration testing into a single, unified system. The company offers two solutions, ThreatSpike Blue (24/7 managed detection and response) and ThreatSpike Red (unlimited penetration testing). A key feature of the platform is its ability to simulate real-world cyberattacks and conduct continuous vulnerability scanning, enabling organisations to assess their security posture on demand.
“In a market full of three-letter acronym products and aggressive upselling, we take a different approach,” said CEO Adam Blake. “We’re proud to offer a transparent, flexible platform that truly protects without hidden costs.”
For mid-sized enterprises it can be challenging finding a complete cybersecurity solution at the right price point, and one that is clear on what it delivers. Blake is on point when he highlights just how confusing the security product landscape can be at times. We have also seen product consolidation happening across all levels of the market as companies try to cut costs and management overheads. Whilst the heavy hitters like Palo Alto Networks and CrowdStrike can deliver that all-encompassing cyber suite, it is not a fit for all organisations and can often be far more complex that they appear, with multiple products requiring integration even on the same platform.
Posted by: Simon Baxter at 09:29
In further evidence that Atos UK&I CEO Michael Herron is surging ahead with his transformation agenda for the region, the company has announced the appointment of Michelle Scarsbrook as the Head of Sales UK&I.
As noted in (*UKHotViewsExtra* Atos 'Genesis': Birthing a new beginning | TechMarketView), this appointment validates my observation that Herron is building his top team with a strategic thirds approach: one third from the previous existing leadership team from Tech Foundations & Eviden, one third from emerging internal talent, and one third from senior external hires. Scarsbrook sits in the third category.
Scarsbrook joins from Sopra Steria where she led Private Sector Client Relations team. Over her 25-year career, Michelle has a built a track record of driving strategic growth and leading high-performing sales teams across diverse markets and industries.
According to Herron, Michelle is known for her “dynamic leadership style and customer-focused approach” and will play a key role in shaping Atos’ UK sales strategy, expanding its client base and fostering long-term partnerships. Her private sector experience will be of notable benefit to Herron who has traditionally been more Public Sector focused. Experience gained from past tenures at Sopra Steria, WNS and British Airways combined with her ITS/BPS experience will support Herron’s aim of recalibrating the portfolio of Public and Private sector business so that revenues are more evenly balanced.
Following the appointment of Mike Hill (Mike Hill joins Atos UKI: Strategic appointment signals strengthening foundations | TechMarketView) the strategic hire of Scarsbrook represents another key piece in Herron's transformation puzzle, as he continues to build his leadership team with the right individuals to drive change. As Herron outlined in our recent "View from the Top" podcast (see *Watch now*: View from the Top - Atos UK&I's new CEO Michael Herron | TechMarketView), 2025 is about "fixing the foundations" to return to growth in 2026. And whilst he is notably focused on improving profitably during 2025, the appointment of Scarsbrook shows he is gearing up for the return to profitable growth in 2026. The appointment also aligns with Herron's continued focus on "building a culture of a disciplined bidding, delivery and operations and winning behaviours," a key pillar of his transformation strategy now well into the operational phase.
The proof of course with the success or not of the transformation that Herron is leading will ultimately have to be judged on the numbers but what is evident is that my ink is barely dry before having to write up about another piece of the transformation puzzle that Herron has put in place. The impact, pace and urgency since his appointment at the end of January is certainly being felt.
Posted by: Georgina O'Toole at 09:02
Tags:
strategy
appointment
leadership
IT+services
In an era where environmental imperatives collide with technological innovation and policy rhetoric, understanding who's doing what (with whom, and how they’re benefitting) in sustainability tech has become mission-critical. TechMarketView today launches its comprehensive Sustainability Technology Activity Index 2025, with The global view report – tracking over 900 milestone activities from a watchlist of 2,000+ organisations worldwide.
This isn't another aspirational sustainability report which tracks some of the money to suggest what might happen, or surveys people to find out what they’d like to happen. Instead, the Index captures what's actually going on globally (from pilot launches to production deployments, from strategic partnerships to scaled implementations), analysed across 17 industry sectors and 15 sustainability use cases.
Armed with this wealth of unique, proprietary data, we highlight the hotspots of use case activity; which suppliers are dominating where and why; what technology combinations offer the best solutions to which problems; whether sector markets are mature or emerging; and what that all means in terms of trends, predictions, and recommendations (for both suppliers and tech user organisations).
For technology suppliers, the Index provides essential competitive intelligence. It reveals where rivals are focusing efforts, which sectors offer immediate commercial opportunities, and where consolidation is likely in a market that remains surprisingly fragmented despite the dominance of enterprise tech giants. Microsoft may top the global rankings in terms of sustainability activity, but the Top 10 suppliers collectively account for just 12.4% of total activity – signalling significant opportunity for specialists and new entrants alike.
Technology users gain equally valuable insights. The Index cuts through vendor marketing to show which solutions peers are actually implementing, which suppliers have proven expertise in specific sectors, and crucially, which technologies deliver demonstrable results. With ESG reporting dominating use cases (at 27.6% of activities), organisations can see how compliance requirements are driving adoption patterns whilst operational applications gain ground.
The research also reveals how sustainability is transitioning from peripheral concern to core business imperative, with analytics appearing in nearly two-thirds of all initiatives. This data-driven approach signals market maturity as organisations move beyond measurement towards actionable intelligence.
Whether you're positioning solutions or selecting suppliers, the Index provides the evidence base for strategic decisions in a rapidly evolving market (against a backdrop of increasing climate stress) where greenwashing is no longer an option.
Companion reports in the Index series (coming soon) will take a detailed look at the domestic market for sustainability technology in particular – analysing the impact and implications of 370 milestone activities with UK relevance; plus a deep dive into the market shaping trends and predictions summarised in these reports.
SustainabilityViews subscribers can download Sustainability Technology Activity Index 2025 – The global view now. If you are not yet a subscriber, or are unsure if your company has a subscription, please contact Jean-Luc de Jonge to find out how you can access the research.
Posted by: Craig Wentworth at 08:54
Tags:
trends
predictions
rankings
use cases
adoption
sustainability technology
sectors
Accenture has invested in Reserv, a tech-enabled insurance claims processing company focused on the US and UK markets. The cash injection formed part of
the start-up’s recently completed $25 million Series B funding round. The stake was taken by Accenture Ventures whose Project Spotlight, a vertical accelerator for data and AI companies, Reserv will also join.
Founded in 2022, Reserv is seeking to shake up the insurance third-party administration (TPA) business process management arena with offerings which leverage modern technologies, such as agentic AI, automated communications, to improve performance and reporting. The company’s automated rollover technology, for example, is able to ingest data from legacy TPAs and incumbent systems and map it to the Reserv platform. This can reduce the typical data migration timeline from over 9 months to under two weeks.
The business has grown quickly achieving triple-digit yoy revenue growth for two consecutive years. Reserv now employs 350+ personnel in the United States and United Kingdom and supports more than 80 Managing General Agent clients and 20 carriers across nearly all property and casualty lines of business.
After several quieter years and viewed as ripe for technology-led disruption, the TPA BPO arena is again attracting increased interest from the top tier service providers. Two months ago, Wipro UK secured a ten-year life and pension business administration contract worth £500m with Phoenix Group (see here). As a part of the deal, the offshore heavyweight will assume management of the core policy administration ALPHA platform, modernising it with AI, automation, cloud, and digital technologies.
Accompanying the news of the Reserv investment was a separate announcement that Accenture Ventures is expanding its technical, commercial, and strategic support for high-potential AI startups. In collaboration with NVIDIA Inception, the new engagement initiative will provide participants with market intelligence, technical workshops, enterprise workflow knowledge and exposure to real-world business environments. It aims to facilitate the development of breakthrough ideas into scalable enterprise solutions.
Posted by: Duncan Aitchison at 08:47
Tags:
funding
bpo
insurance
AI
autmation
More than 20,000 civil servants across numerous departments took part in a government-led trial using Microsoft’s GenAI Office 365 Copilot to support their daily work – with early results showing time savings equivalent to nearly 2 working weeks per person, per year.
Civil servants across departments including the Department for Work and Pensions (DWP), HMRC, Home Office (HO) and the Ministry of Justice (MoJ) were given M365 Copilot for three months (from Sep to Dec 2024), using it to draft documents, summarise meetings, cut through jargon and streamline consultations, and in specific roles such as Work Coaches speeding up support for job seekers.
Trial participants saved an average of 26 minutes a day when using M365 Copilot, which some rough maths equates to around about 5% in time saved based on a regular working week. Results were consistent across grades and professions, with differences observed in how the tool was used and where benefits were realised. Over 70% of users agreed that M365 Copilot reduced time spent searching for information, performing mundane tasks, and increased time spent on more strategic activities.
These are not really results that will blow anybody away, but do highlight that wide scale benefits can be achieved using even generalist GenAI tools like Microsoft Copilot. Even bigger gains are likely to be had when more tailored and sophisticated tools are adopted, of course that is contingent on the government investing quickly and at scale in proven AI tools, something so far that it has been slow to do.
TechMarketView subscribers can read our further analysis, and how this aligns with the UK governments broader plans for adoption of AI tools in *UKHotViewsExtra* Government trial shows AI could save civil servants 2 weeks a year.
Posted by: Simon Baxter at 10:43
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