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Thursday 30 July 2015

*NEW RESEARCH* HP: Operationalising Analytics

HP logoWe recently attended an event where representatives from HP outlined the company’s Analytics and Data Management (A&DM) proposition; one of the seven practice areas in HP Enterprise Services. HP is looking to help deliver the data driven enterprise, chiming with our theme for 2015 - Joining the Dots.

Big Data allied with Analytics promises to help organisations get value from their data to deliver competitive advantage or improve public services. In this research note we take a close look at HP’s approach and consider its competitive positioning in the market. Subscribers to TechMarketView’s Foundation Service can download the research note – HP: Operationalising Analytics – now.  If you do no subscribe to this research stream, please contact Deb Seth to find out more.

Posted by HotViews Editor at '19:44' - Tagged: strategy   analytics   supplierlandscape   bigdataanalytics  

Thursday 30 July 2015

*NEW RESEARCH* Windows 10 rollout underway

LogoThe rollout of Windows 10 started as planned on July 29. Microsoft is taking a cautious approach and phasing the rollout. This should mean it can prevent outages from high volumes of downloads and fix any problems before they proliferate too far and tarnish the new OS. After Windows 8, which pushed users too far, too fast, Microsoft is focussed on brand and reputation management. Due to the extensive beta programme the new capabilities of Windows 10 are well known and it has been well received so far – now the adoption test begins.

There is a lot resting on Windows 10: from Microsoft’s credibility in the mobile market, to changes in how it's monetising its offerings, and how it is positioning to build new revenue from the Internet of Things (IoT).

Subscribers can read our thoughts in our UKHotViewsExtra comment Windows 10 Unleashed. Those readers who are not yet TechMarketView subscribers can find out how to subscribe by emailing Deborah Seth.

Posted by Angela Eager at '09:12' - Tagged: strategy   software  

Thursday 30 July 2015

*NEW RESEARCH* UK Business Process Services Supplier Landscape 2015

lLast year, the UK BPS supplier landscape was all about disruption impacting the status quo among the top 20 - exposing the decline of some really big name suppliers and the rise of some new names and star performers (see UK Business Process Services Supplier Landscape 2014).

This year that disruption is accelerating, with the real boost being to those players focused on hotter digital technology areas - notably Analytics, Business Process Automation (BPA) Business Process Platforms (BPPs), Business Process-as-a-Service (BPaaS) and Customer Experience (CX).

Accenture and Capita in particular are making headway into this new realm via aggressive acquisition strategies. Meanwhile in the public sector, a newer breed of competitor - notably arvato and Sopra Steria - are taking market share thanks to their responsiveness and pragmatic approach to service delivery.

Providers wedded to the old delivery models of lift and shift and legacy outsourced operations, focused predominantly on cost reduction, are the ones being disrupted. Providers like Xchanging and HP are investing in new technology and platform IP to turn things around, but it will take time, and there are no guarantees of success.

What makes this so significant is that the digital technologies like digital BPPs, BPA and BPaaS are not huge in revenue terms, but they impact a UK BPS market worth billions. And it is these newer tools which are directing the new BPS spend, and enabling new engagement with customers around digital transformation. Those suppliers that don’t have the relevant capability or partnerships in place, are seeing new business opportunities disappearing, and the consequent loss of market share when contracts are let.

This year, the UK BPS market is all about 'Digital Disruption'...

Subscribers to TechMarketView's BusinessProcessViews research stream can read the detailed analysis and implications for BPS suppliers in the new report: UK Business Process Services Supplier Landscape 2015.

Posted by John O'Brien at '07:27' - Tagged: bpo   bpaas   bps   businessprocessautomation  

Wednesday 29 July 2015

*NEW RESEARCH* Mobile apps adoption in UK public sector

Report coverWith public sector bodies at varying stages in their digital transformation ‘journeys’, this latest PublicSectorViews report examines the extent to which mobile applications (apps) are part of the thinking. Public sector workers are spending increasing amounts of time working remotely, while citizens are often looking to engage with public sector bodies via mobile devices. Public sector bodies are faced with a variety of choices in how to support employees and citizens in an increasingly mobile age. Public sector organisations also face contradictory advice on the recommended use of mobile apps.  

This PublicSectorViews report – Mobile apps adoption in UK public sector - identifies the areas in which mobile apps have been developed, implemented and used, and the suppliers involved. Subscribes to TechMarketViews’ PublicSectorViews research stream can download the report now. If you are not yet a subscriber, please contact Deb Seth, to find out how to sign up and gain access.

Posted by HotViews Editor at '21:12' - Tagged: public+sector   mobile   mobility   application   digital  

Wednesday 29 July 2015

*NEW RESEARCH* ESAS Market Trends & Forecasts 2015

LogoDigital transformation is the great growth hope for the Enterprise Software & Application Services (ESAS) market but the reality of digital adoption is less fulsome than the market chatter suggests.

ESASViews subscribers can explore current and future trends and see where the most promising near term digital opportunities lie in  Enterprise Software & Application Services Market Trends and Forecast 2015, the latest report from the ESAS research stream. This core report also contains our market size and growth data.

The combination of market insight and market data make it essential reading for all ESAS suppliers operating in the UK market. Download the report here. If you do not have an ESASViews subscription, contact Deb Seth for details.

The digital playbook is all about smart operations. In our view, smart suppliers will play the long game and operate at the intersection between legacy and digital environments, prepared to sacrifice ’jam today’ for ’jam tomorrow’. But they also have to cope with the challenges of digital fragmentation and complex technology environments of multi-part joins and co-dependencies, all overlaid by cross department politics and budgets. All of which can conspire to push the digital transformation timeline to the right. Understanding and navigating these complexities is key to supplier success – and making revenue from the digital transformation opportunity.

Posted by Angela Eager at '10:01' - Tagged: software   ApplicationServices  

Wednesday 22 July 2015

*NEW RESEARCH* After the election: The next five years

Wordle of reportOn May 7th, the General Election 2015 took everyone by surprise: a majority Conservative Government took office. The initial reaction from the UK public sector SITS supplier community was relief. The appointment of a majority Government avoided weeks of uncertainty and potential delays in decisions around major Government projects.

We then heard of changes to the Cabinet. From our perspective the most interesting appointments were Matthew Hancock as Minister for the Cabinet Office in charge of efficiency and civil service reform (see Maude will be a tough act to follow) and Greg Clark as Minister for the Department for Communities and Local Government (see Cameron leaves Pickles on the sides).  Since then, we have also seen a shake-up in Whitehall. Most notably, John Manzoni, Chief Executive of the Civil Service, takes on additional responsibilities as Permanent Secretary at the Cabinet Office.

However, despite some certainty as a result of a majority Government, for UK public sector SITS suppliers, question marks remain.  Questions like:

· What will civil service reform look like and will ICT have a role to play?

· How will Government procure ICT services?

· Will more public services be outsourced? And how?

· What will be the role of the Government Digital Service?

· How will Government-as-a-Platform impact demand for ICT services?

· Will local government be increasingly influenced by Whitehall directives?

In this latest research note from the PublicSectorViews team we consider these burning questions, as we contemplate the future of digital in the UK public sector. Subscribers to PublicSectorViews can download the research - After the election: The next five years - now. If you are not yet a subscriber, please contact Deb Seth to find out more.

Posted by Georgina O'Toole at '14:08' - Tagged: public+sector   centralgovernment   localgovernment   strategy   policy   digital   transformation  

Wednesday 22 July 2015

TechMarketView Presentation & Dinner 2015

Want to hear the latest analysis from TechMarketView’s expert analyst team on the trends and suppliers shaping the UK software, IT services and business process services markets? Network with some of the most senior people in UK tech over drinks? And enjoy a sumptuous dinner at the Royal Institute of British Architects (RIBA) in London?

Sept Event AuditoriumIf so, act quickly to reserve your place at the 2015 TechMarketView Presentation & Dinner on 9 September. The event was completely sold out last year and is well on the way to being so again with close to 200 tickets sold, so if you haven't booked yet don’t leave it until the last minute – book now!

Sponsored by Wells Fargo Capital Finance and Avnet Technology Solutions, the event is to be held on 9 September 2015 in London at RIBA, Portland Place from 6pm onwards. The theme for this year mirrors TechMarketView’s overarching research theme for 2015 - ‘Joining the Dots’. Top of the agenda will be the opportunities and challenges for technology suppliers as the number of ‘things’, datasets and systems that need to be joined together grows.

During the evening TechMarketView’s analyst team, topped and tailed by Chairman Richard Holway MBE and Managing Partner Anthony Miller, present their latest views on the UK software, IT services and business process services markets. TechMarketView’s research directors will highlight emerging trends, hot new opportunities, growing threats and suppliers worth watching, in their respective fields.

The analyst presentations will be preceded by welcome drinks and followed by a pre-dinner drinks reception and then a three course dinner. The event, which is attended by ‘the great and the good’ in UK tech, has been a sell-out for the last two years and the networking opportunities are second to none.

Tickets for the event cost £395+VAT per person for TechMarketView subscription clients and £495+VAT for everyone else.

There are also still a few tables of 10 available on a first come, first served basis.

To reserve your place at this year’s TechMarketView Presentation & Dinner click here or email Tina Compton at techUK, who is organising the event for us, for a booking form.  

The TechMarketView Presentation & Dinner 2015 is sponsored by

Avnet logoWells Fargo logo

Posted by HotViews Editor at '08:00' - Tagged: events  

Monday 20 July 2015

NEW RESEARCH: IndustryViews Corporate Activity Q2 2015

TechMarketView Foundation Service subscription clients can download the latest edition of IndustryViews Corporate Activity by clicking here.

Please contact Deb Seth in Client Services if you would like further information on how to subscribe.

Posted by HotViews Editor at '07:05' - Tagged: acquisition  

Monday 13 July 2015

*Updated link* Atos: Investing in big data & analytics

Unfortunately, there was an error in the link to our CompanyViews note - Atos: Investing in big data & analytics (see UKHotViews article). The link has now been updated and subscribers can download the research here.

Posted by Georgina O'Toole at '10:47' - Tagged: bigdata   bigdataanalytics  

Monday 13 July 2015

Join us as we 'Join the Dots' on Sept 9th

Auditorium shotWe are delighted that so many of you have already booked your places at the TechMarketView Presentation & Dinner in September. The event was completely sold out last year and is well on the way to being so again, so if you haven't reserved a place yet don’t leave it until the last minute – book now!

Sponsored by Avnet Technology Solutions and Wells Fargo Capital Finance, the event is to be held on 9 September 2015 in London at RIBA, Portland Place from 6pm onwards. The theme for this year mirrors TechMarketView’s overarching research theme for 2015 - ‘Joining the Dots’. Top of the agenda will be the opportunities and challenges for technology suppliers as the number of ‘things’, datasets and systems that need to be joined together grows.

During the evening TechMarketView’s analyst team, topped and tailed by Chairman Richard Holway MBE and Managing Partner Anthony Miller, present their latest views on the UK software, IT services and business process services markets. TechMarketView’s research directors will highlight emerging trends, hot new opportunities, growing threats and suppliers worth watching, in their respective fields.

The analyst presentations will be preceded by welcome drinks and followed by a pre-dinner drinks reception and then a sumptuous three course dinner. The event, which is attended by ‘the great and the good’ in UK tech, has been a sell-out for the last two years and the networking opportunities are second to none.

Tickets for the event cost £395+VAT per person for TechMarketView subscription clients and £495+VAT for everyone else. There are also still a few tables of 10 available on a first come, first served basis.

To reserve your place at this year’s TechMarketView Presentation & Dinner click here or contact Tina Compton (Tel: 020 7331 2011) at techUK, who is organising the event for us.  

The TechMarketView Presentation & Dinner 2015 is sponsored by:

Wells Fargo logoAvnet logo

Posted by HotViews Editor at '09:44' - Tagged: event  

Monday 13 July 2015

*NEW RESEARCH* Atos: Investing in big data & analytics

Tom Swanson - Atos, Chief Digital OfficerAtos logoMany companies are launching initiatives to exploit big data & analytics opportunities. However, the investment required by any company to embark on a Big Data or Analytics project - in infrastructure, skilled data scientists and software - is often very significant. At the same time, the realisable benefits from one particular use case, marketing initiative or potential operational improvement are usually insufficient to generate a positive return. Too often the projects are aimed at a tactical objective, rather than aimed at fundamentally improving the strategic positioning of a company.

Since April of this year, Atos has been quietly marketing the first fruits of a year-long joint project to develop an approach to “industrial strength” data analytics that addresses these underlying problems. Recently, TechMarketView met with the Atos team responsible for developing the company’s approach to “industrial-strength” big data & analytics. Atos representatives included Ursula Morgenstern (then UK&I CEO), Tom Swanson (Chief Digital Officer, pictured); and Andrew Stevenson (Director of Big Data & Analytics, Canopy). In this CompanyViews research note – Atos: Investing in big data & analytics - we assess Atos’ approach in the context of market developments and the competitive environment. TechMarketView Foundation Service and ESASViews subscribers can download the research now. If you are not a subscriber to these research streams, please contact Deb Seth to find out more.

Posted by HotViews Editor at '09:33' - Tagged: big+data   bigdataanalytics  

Wednesday 08 July 2015

*NEW RESEARCH* Chatting about Web Chat

TechMarketView’s PublicSectorViews team recently presented at the June plenary of the Customer Services for London Group (CSLG). The topic for discussion was the extent to which Web Chat is being implemented by local authorities. Web Chat is becoming a common feature of retail websites, but what about local authority sites?

PublicSectorViews subscribers can download the research (here). If you don’t yet subscribe to our PublicSectorViews research stream and you’d like to know more, please contact Deb Seth for details.

Posted by Michael Larner at '21:14' - Tagged: digital   transformation   councils  

Wednesday 08 July 2015

*UKHotViewsExtra*: IPO is logical next step for Kainos

Kainos logoFor Brendan Mooney, CEO of Belfast-based Kainos, an initial public offering (IPO) is the next logical step for the fast-growing IT services, consulting and software business. We caught up with Brendan, who was been with the company since 1989, shortly after news broke yesterday (see Kainos set for July IPO) that Kainos is to IPO on the main market of the London Stock Exchange on Friday with a share price of 139p and an expected market cap of £164m.

TechMarketView research subscription service clients can read our analysis of what Brendan had to say, and Kainos’ IPO in general, in the UKHotViewsExtra article Kainos: IPO is logical next step.

If you’re not yet a subscription service client and you’d like details of our 2015 subscription packages please email Deborah Seth in our Client Services team for details.

Posted by Tola Sargeant at '09:15' - Tagged: public+sector   software   ipo   itservices   healthcare   digital  

Tuesday 07 July 2015

*PREVIEW*: UK Public Sector SITS Market Forecasts 2015

Report cover imageOur latest PublicSectorViews publication provides TechMarketView PublicSectorViews subscribers with early sight of our UK public sector software and IT services (SITS) market forecasts through to 2018. The report contains a Market Trends overview, which has been extracted from the UK SITS Market Trends & Forecast report (available to TechMarketView Foundation Service clients only, containing our full analysis of the trends in the UK SITS market along with detailed forecasts). It provides our view of the key trends impacting the UK public sector SITS market. In this 'preview document’ we have also included a further level of granularity: our market forecasts by vertical subsector (central government, local government, education, health, police and defence).

In the next few weeks we will be publishing our core UK public sector SITS market trends & forecasts report for PublicSectorViews subscribers. As in last year’s report (see UK public sector SITS market trends & forecasts 2014), it will provide further forecast granularity (i.e. each subsector broken down by applications services, infrastructure services, business process services and software). It will also provide our usual up-to-date analysis of the drivers behind our forecasts in each of the public sector subsectors.

TechMarketView PublicSectorViews' subscribers can download UK public sector SITS market trends & forecasts: Preview now. If you are not yet a subscriber, please contact Deb Seth to gain access to this and other must-read reasearch.

Posted by Georgina O'Toole at '14:48' - Tagged: public+sector   market+trends   forecasts  

Tuesday 07 July 2015

Little British Battlers – The Sixth Sense

logoJust a reminder not to miss the sixth in the series of TechMarketView Little British Battler reports, profiling the companies that participated in the April event.

The companies are:

  • 2iC
  • Becrypt
  • ContactEngine
  • Contego Fraud Solutions
  • IEG4
  • Keytree
  • Logical Glue
  • Open Sensors
  • psHEALTH/Mobizio
  • Sentronex
  • SharpCloud Software

Each company has been critically assessed by the TechMarketView research team on its proposition and strategy, market positioning, business performance, and future objectives, and includes a succinct SWOT analysis.

TechMarketView Foundation Service subscription clients can download Little British Battlers – The Sixth Sense right here. Others will have to wait until these companies become Big Global Battlers (maybe!) – unless, of course, you contact Deb Seth on our client services team to find out how you can become a subscriber!

And keep an eye out for the announcement of our next event in the series, Little British Battlers – Seventh Heaven later in the year.

Posted by HotViews Editor at '07:47' - Tagged: lbb  

Monday 06 July 2015

*NEW RESEARCH*: Opportunities in mobile micro moments

ImageWith so much business and consumer activity switching to mobile devices the battle for the hearts, minds and fingers of mobile users is frenetic. Where there is frenzy, there is radical change and the emergence of mobile micro moments is the latest proof point.

The mobile environment is at the sharp end of changes in user behaviour and how individuals consume data to make decisions. One of the effects of these changes is the emergence of mobile micro moments. These are bursts of activity driven by an immediate need, question, or simple curiosity that occur multiple times a day and can be over in a matter of seconds. They are the epitome of ‘I want something, and I want it now’ urges, with users fulfilling them by reaching for their nearest mobile device. For UK SITS providers they present both hard challenges and fresh revenue opportunities but the level of complexity means the benefits will be hard won.

The latest research from the ESASViews stream - Spotting the Opportunities in Mobile Micro Moments  - delves into this emerging area, examining the challenges, opportunities, key technologies and providers in the market. Eligible subscribers can download the report here. If you don’t have an ESASViews subscription, contact Deborah Seth who will be happy to advise on how to access this service.   

Posted by Angela Eager at '09:19' - Tagged: cloud   software   mobile   SMAC   digital  

Monday 06 July 2015

*NEW RESEARCH* Trustmarque's services ambitions post Liberata takeover

lLiberata, the public sector-focused business process services (BPS) provider, made a bold move to acquire troubled software reseller and services provider Trustmarque last September, with the backing of PE owner Endless LLP (see here).

lTrustmarque operates as a separate entity today under the existing management, led by CEO Scott Haddow and sales & marketing director Angelo Di Ventura, who we met recently for an update on how business has progressed.

This was not the obvious match for Liberata. But it more than doubled the size of its business, bringing together two companies with combined revenue of c£240m – in software reselling, infrastructure services and BPS.

Trustmarque has made progress under its new owner Liberata. However the challenge will be capitalising on the cross-selling potential as they remain two separate companies.

Subscribers to TechMarketView’s Foundation Service and BusinessProcessViews research streams can read the analysis here: Trustmarque’s services ambitions post Liberata/Endless takeover

Posted by John O'Brien at '08:01' - Tagged: manda   bps   infrastructureservices  

Thursday 02 July 2015

*NEW Research*: Public Sector Opportunities Bulletin July 2015

Opportunities Bulletin front coverSubscribers to TechMarketView's PublicSectorViews' research stream, can now download the 4th edition of our recently launched Public Sector Opportunities Bulletin. The latest bulletin focuses on SITS supplier opportunities in the health, local government and police sectors. They represent developments that we have picked up in our everyday research and we think are interesting, not just from the perspective of the specific opportunity, but because there are potentially broader implications for the market and its suppliers.

In this edition, we look at the Metropolitan Police Service's search for an integrated operational policing system; at Ireland's plan for a 5-year investment in e-Health; at the Transport for London's network Tower procurement; and at attempts by the Scottish Government to consolidate its datacentre estate. If you are a PublicSectorViews subscriber, you can download the bulletin now, otherwise please contact Deb Seth to find out more.

Posted by Georgina O'Toole at '12:55' - Tagged: public+sector   tender  

Wednesday 01 July 2015

Have you booked yet?

We are delighted that so many of you have already booked your places at the third annual TechMarketView Presentation & Dinner in September. The event was completely sold out last year and is well on the way to being so again, so if you haven't reserved a place yet don’t leave it until the last minute – book now!

RIBASponsored by Wells Fargo Capital Finance and Avnet Technology Solutions, the event is to be held on 9 September 2015 in London at RIBA, Portland Place from 6pm onwards. 

The theme for this year mirrors TechMarketView’s overarching research theme for 2015 - ‘Joining the Dots’. Top of the agenda will be the opportunities and challenges for technology suppliers as the number of ‘things’, datasets and systems that need to be joined together grows.

During the evening TechMarketView’s analyst team, topped and tailed by Chairman Richard Holway MBE and Managing Partner Anthony Miller, present their latest views on the UK software, IT services and business process services markets. TechMarketView’s research directors will highlight emerging trends, hot new opportunities, growing threats and suppliers worth watching, in their respective fields.

The analyst presentations will be preceded by welcome drinks and followed by a pre-dinner drinks reception and then a sumptuous three course dinner. The event, which is attended by ‘the great and the good’ in UK tech, has been a sell-out for the last two years and the networking opportunities are second to none.

Tickets for the event cost £395+VAT per person for TechMarketView subscription clients and £495+VAT for everyone else. There are also some tables of 10 available on a first come, first served basis.

To reserve your place at this year’s TechMarketView Presentation & Dinner click here or contact Tina Compton (Tel: 020 7331 2011) at techUK, who is organising the event for us.  

The TechMarketView Presentation & Dinner 2015 is sponsored by:

Avnet logoWF logo

Posted by HotViews Editor at '17:01' - Tagged: events