Tuesday 17 January 2017

Predictions 2017 – Security, Networking and Cloud

Unlocking the IntelligencePublic and private sector organisations face a multitude of data security challenges in 2017 and many will have to be smarter in how they marshal scarce resources to maintain effective defences and prove regulatory compliance.

Unlocking the intelligence embedded in new technology like cognitive computing and machine learning will help to alleviate the growing security management burden by automating data security processes and identifying vulnerabilities in current systems and policies.

Better and more timely sharing of threat intelligence between end user organisations and their peers, suppliers and crime fighting agencies will also help to predict where attacks are likely to occur before they happen, providing IT departments with vital clues on where to look for malware and hacking activity and neutralise its threat before it has a chance to strike.

The cloud will play an increasingly bigger role in hosting managed security services and providers will also utilise virtualised network infrastructure as a cost effective platform for on-premise data security application delivery.

This is what we expect in 2017:

  • High profile data security incidents affecting government and enterprise systems will drive high levels of spending on security services, hardware and software. But IT departments will be more discerning in what they buy and more will look to outsource and automate security provision wherever possible.

  • Suppliers will make data security tools available as cloud-native services to optimise scale, performance and cost efficiency. The cybersecurity skills gap will not be solved in the short term, and enterprises will rely on third party consultancies and professional services divisions to implement UK and EU data protection policies and compliance frameworks.

  • Software defined wide area network (SD-WAN) services will drive network functions virtualisation (NFV) technology into the enterprise as organisations look to cut connectivity bills. Network service providers will use SD-WAN to build an initial platform for additional virtualised application and service delivery beyond on-demand bandwidth that cuts their own opex whilst providing a platform for future upselling.

  • The Internet of Things (IoT) will expand to embrace a growing array of consumer devices, notably in the healthcare and automotive industries. Suppliers will have to work hard to wrest control of the IoT ecosystem (and the customer) away from manufacturers and mobile operators/telcos, but can utilise expertise around security, software development, support and maintenance, and hosting and analytics to wedge a foot firmly in the door.

  • Continuing fear and uncertainty over data sovereignty rules and regulation will drive more disruption in the data centre hosting market as superscale US providers try to reassure nervous UK buyers that their data is safe with them. Partnerships will proliferate as smaller UK players add scale in return for local hosting facilities whilst customers will look for cast-iron SLAs guaranteeing sensitive data will not be transferred beyond the UK’s borders or accessed by federal authorities without their knowledge.

We’ll be publishing our regular Predictions Compendium report early next week, which will include extended versions of all of our analysts’ predictions. This report will be exclusively available to TechMarketView subscrption service clients.

If you would like further information, please contact our Client Services team at

Posted by Martin Courtney at '09:38' - Tagged: cloud   predictions   security   networking  

Tuesday 17 January 2017

Predictions 2017 - Infrastructure Services

Unlocking the IntelligenceAs digital transformation strategies take shape, many organisations will realise their underlying infrastructure lacks the capability to support their objectives. The first important hurdle to Unlocking the Intelligence, therefore, is the creation of the systems that can host, store, protect, and deliver the key digital services that allow organisations to release the value held in their prized data stores.

Within this context, here’s what we expect to see in 2017:

  • New possibilities for Hybrid IT. With an increasing number of options for implementing blended cloud and on-premise environments – some of which do not require significant investment – we think 2017 will see many more organisations create Hybrid IT environments. The ultimate objective is to link together existing systems with modern applications and services to unlock a whole raft of new possibilities.

  • Demand for cloud services brokers swells. As more organisations commit to a Hybrid IT strategy - or in the very least realise their organisation requires a multi-cloud approach - a common challenge will be the lack of internal capability to select and manage the right services. The implication for IT services providers is that they will increasingly be required to become the experts that select, supply and help organisations seamlessly manage multiple cloud services.

  • Hyper-scale cloud competition intensifies. This year we expect to see the hyper-scale public cloud players intensify their attack on the traditional corporate IT budget even further. Their emphasis has shifted from pricing (i.e. who can be the cheapest) to capabilities; AWS, for example, talks about the provision of a “feature-rich utility”. The pure-plays are successfully positioning themselves as strong contenders for Unlocking the Intelligence and the traditional players must find more ways to fight back.

  • IoT data analysis pushed to the public cloud. In 2017 we will see much more analysis of IoT-driven data take place in the public cloud, helping organisations unlock more of the intelligence held within IoT sensors and devices. General public cloud market evolution is partly responsible for this trend. However, we also believe there is much greater acceptance that public cloud offers the kind of enterprise grade security able to protect these important data assets. Furthermore, suppliers such as IBM, AWS and Google are stepping-up their IoT capabilities, helping users to build their own IoT applications.

  • Action taken to ease the digital skills gap. What became increasingly clear in 2016 was that both IT services suppliers and buyers were suffering from a cloud-related skills shortage. But as we enter 2017, there are reasons to feel more optimistic. For example, we expect to see much greater effort to retrain IT staff (by both buyers and suppliers). This is because many now acknowledge that acquisitions and new hires alone just can’t provide the scale of talent to match market opportunities.

We’ll be publishing our regular Predictions Compendium report early next week, which will include extended versions of all of our analysts’ predictions. This report will be exclusively available to TechMarketView subscrption service clients.

If you would like further information, please contact our Client Services team at

Posted by Kate Hanaghan at '08:24' - Tagged: cloud   skills   infrastructureservices  

Monday 16 January 2017

Predictions 2017 – Business Process Services

lIn the UK Business Process Services (BPS) market Unlocking the Intelligence is all about exploiting the huge and ever-growing stream of data flowing into and across enterprise business processes.

Hidden in this data lie solutions to be biggest process challenges today, insights that can help predict and avoid future problems, as well as intelligence to decipher where tomorrow’s opportunities will lie.

The rising adoption of Intelligent Automation makes Unlocking the intelligence a critical factor for 2017. Technologies such as robotic process automation (RPA), cognitive/artificial intelligence (AI), machine learning and advanced analytics, are data hungry applications that thrive on crunching, mining, and refining information from the big data lakes being created across enterprises.

They can process orders of magnitude more data than humans, far faster and more accurately. People can then be freed to do what they do best, using their skills, creativity and domain expertise to oversee operations, and make important judgement calls on how processes need to change and adapt.

This has huge implications for BPS providers as they re-position themselves to design, re-engineer and run Intelligent Operations and Intelligent Processes for their customers.

We see specifically the following factors playing out in 2017:

  • Market headwinds accelerate need for intelligence. We anticipate a significantly more subdued market for UK BPS in 2017 than in recent years, as uncertainty around Brexit and the deflationary impact of Business Process Automation bite. Providers are therefore going to need to unlock far more intelligence from within their own and customer operations, to seek out additional cost savings and uncover incremental business opportunities.
  • Incumbents destroying their own revenue. Intelligent Automation will drive even more competitive pressure across the outsourced lift-and-shift BPO space in 2017 – forcing incumbent suppliers to ‘destroy their own revenue’ within existing operations, to remain competitive.
  • Robots unlocking and sharing more data. Robotic Process Automation will remain a key strategic driver for BPS in 2017, and a vital tool Unlocking the Intelligence from within disparate processes and silo’d operations. As it does so, RPA is going to be increasingly used as a Digital Transformation enabler, as much as for back office business process automation.
  • Overcoming the (im)maturity gap. We expect to see an increasing focus on certification, compliance and standards in 2017 as Intelligent Automation adoption matures. This is going to be needed to help overcome data and security concerns, and give providers and customers assurances that the intelligence gathered from these new tools and services can be trusted for wider use.
  • Artificial Intelligence moving mainstream. So much hype [and fear] surrounds Artificial Intelligence (AI), as it exploits data and intelligence to solve problems, create new ideas and opportunies, but also, very controversially, automate increasingly higher value jobs. We believe initial partnerships and pilots with leading BPS providers will begin to show compelling returns on investment, making AI a necessity for competitive advantage in 2017. Whether for or against AI, we believe it’s going to move increasingly mainstream this year.

Posted by John O'Brien at '08:01' - Tagged: predictions  

Monday 16 January 2017

Predictions 2017 - Enterprise Software & Application Services

ImageAs digitalisation accelerates the production of data, enterprises are becoming data rich but intelligence poor which is why Unlocking the Intelligence will be such a crucial capability to master.

For Enterprise Software & Application Services (ESAS) suppliers Unlocking the Intelligence means helping enterprises derive insight from their data assets to open up new initiatives, directions, operational and revenue models. Data underpins intelligence and machine intelligence techniques are core to unlocking value from data. Failure to release that intelligence risks existing investments being declared over-hyped and under-performing, putting future spending in jeopardy.

This is what we expect in 2017:

  • Nurturing data mindsets. We have an expanding set of tools but they need to be accompanied by a data mindset. This is about trusting data-led decisions and embracing inference to bring about change and set enterprises on the right path. By investing to bring real, aggregated data into customer innovation lab initiatives, suppliers have an opportunity to nurture that mindset – and open up new revenue streams.
  • Data-first suppliers will emerge as new competitors. As data owners build technology around their data they will challenge for a share of budgets previously earmarked for ESAS suppliers. Traditional suppliers can fight back by acquiring data assets or partnering with data providers, but the window of opportunity is narrow.
  • Enterprises build cognitive cores as capabilities are baked into mainstream applications. As more machine intelligence capabilities are baked in, organisations of all types and sizes will have the ability to build a cognitive core. But the onus will be on suppliers to take a lead on practical applications with concrete value propositions, while also showcasing innovative use cases.
  • Data driven Intelligent Applications become the acceptable face of machine intelligence. Virtual digital assistants (VDAs) and chat bots will proliferate and become the way users experience machine intelligence. These virtual assistants will form the visible edge of data driven intelligent applications and the comfortable face of machine intelligence, seeding the market for further adoption and more advanced use cases within the business environment.
  • Pre-built machine learning algorithms lever up accessibility. The provision and/or management of prebuilt machine learning algorithms delivered as cloud services will present a market expanding opportunity. As they move towards accessibility improves, they will open up the market by attracting companies, from small to large. ESAS suppliers have the option of adding IP to pre-built services from Microsoft, Amazon and Google to create high value solutions, and/or creating their own proprietary machine learning services for industry specific tasks, which could become a point of differentiation.
  • DevOps drumbeat will cause disruptive change within application services. The DevOps approach will gain stature as enterprises move from digital transformation planning and pilots into more widespread execution. Suppliers will adopt DevOps internally to meet customer requirements during digital transformation execution but also move towards Managed DevOps services. The rub is that Managed DevOps will not necessarily be an additional service line but one that merges and replaces several traditional services.

Look out for our 2017 Predictions compendium next week, containing the predictions from all our research streams, which will be available to all subscription service clients. Readers who don't have a subscription can contact Deborah Seth ( for details. 

Posted by Angela Eager at '07:59' - Tagged: software   ApplicationServices   AI   machinelearning  

Monday 16 January 2017

TECHMARKETVIEW 2017 THEME: Unlocking the Intelligence

logo9You know it. And your clients are learning it the hard way. The journey to transform business operations and processes is arduous and complicated. The theory says transformation should lead to greater efficiencies and better customer service. But the transformation process generates its own set of challenges.

For transformation, read digitalisation. And digitalisation produces data – masses of it. The key to success for digital transformation is the ability to extract value from this ever-expanding lake of data.  In fact, failing to extract the value from the data will likely lead to unmet expectations of the transformation benefits and a bruised reputation.

This is why TechMarketView’s theme for 2017 is Unlocking the Intelligence.

For tech suppliers to succeed in today’s market, you must find a way to help your clients extract the value from their data.

Over the next few days, TechMarketView’s analyst team will bring you highlights of the trends they are predicting in their respective market segments that will be instrumental in Unlocking the Intelligence at your clients.

Today we lead with Angela Eager’s predictions for the UK Enterprise Software & Application Services market, and John O’Brien’s predictions for the UK Business Process Services market.

Tomorrow, you can read Kate Hanaghan’s predications for the UK Infrastructure Services market and Martin Courtney’s predictions for the UK Cybersecurity and Networking market.

Finally on Wednesday, we’ll go ‘vertical’, with Georgina O’Toole’s predictions for the UK Public Sector market and Peter Roe’s predictions for the UK Financial Services market.

We’ll be publishing our regular Predictions Compendium report early next week, which will include extended versions of all of our analysts’ predictions. This report will be exclusively available to TechMarketView subscrption service clients.

If you would like further information, please contact our Client Services team at

Posted by HotViews Editor at '07:36'

Wednesday 11 January 2017

AliveCor brings wearable medtech to NHS

AliveCor logoStrictly speaking, AliveCor sits outside TechMarketView’s core software and IT services (SITS) research focus area. But the California-headquartered start up has a powerful story to tell around ‘wearable medtech’ and it’s hard not to get excited about the difference that innovations like AliveCor’s could make to the NHS and its patients. These innovations are the future of healthcare IT and SITS suppliers need to be adapting their propositions for the sector to match.

Kardia bandAliveCor has developed a credit card-sized mobile heart monitor known as Kardia that instantly captures medical grade electrocardiogram (ECG) recordings on a smartphone and uses algorithms to detect, monitor and manage heart arrhythmias. It also detects incidents of possible atrial fibrillation (AF), which is responsible for a third of all strokes and costs the NHS over £2.2bn annually.

Statistics like this illustrate why the NHS is keen to encourage the take up of AliveCor’s Kardia product and other medical innovations that promise to transform care in a similar way. Quite apart from the impact that strokes have on patients and their carers, the high cost of treating stroke patients means that the NHS needs to do all it can to prevent them occurring, faced as it is with an ageing and ailing population and increasingly limited budgets.

But, historically, getting take up of medical innovations in the NHS has been slow and frustrating. Can NHS England change that now?

PublicSectorViews subscribers can read our analysis of AliveCor and the NHS’ new approach to innovation in AliveCor: Wearable Medtech & Innovation in the NHS, published today.

Posted by Tola Sargeant at '14:52' - Tagged: startup   healthcare   research   medtech  

Monday 09 January 2017

Dale Peters joins PublicSectorViews team

Dale Peters photoWe are delighted to announce that Dale Peters has joined TechMarketView as a Principal Analyst. Dale has joined our highly respective PublicSectorViews team. Dale Is a respected expert on public sector technology, having specialised on the education sector since 2002.

He joins from RM where he was Head of Corporate Development, responsible for market intelligence and research. Prior to his time at RM, Dale also has many years of experience in in public sector-focused agency-side research and consultancy roles. His full biography, and contact details, can be found here.

Here, in the his first UKHotViews article for TechMarketView, Dale gives his opinion on the current state of the UK public sector software and IT services (SITS) market, the biggest challenges facing ICT suppliers, and where he will be focusing his attentions over the coming months:

Analysing UK public sector opportunities

It’s certainly an interesting time to be joining TechMarketView. Driven by financial pressures, technological innovation and a changing political landscape, it has been a turbulent period for public sector SITS suppliers and we know there are plenty more challenges to come.

As discussed in UK Public Sector SITS Supplier Landscape: 2016-17, it is a market of two halves—central government, local government and education will remain tough, whereas health, police and defence are set to grow. Overall, we are predicting a 0.8% real terms decline in the market over the period 2015-19.

Suppliers will certainly be under greater pressure from their customers to reduce costs, but they are also likely to benefit from public sector bodies becoming increasingly reliant on digital solutions to achieve efficiency targets. Opportunities will appear throughout the sector and suppliers will need to be smart about where to focus their attention.

For some time, we have been highlighting the benefits advanced data analytics can bring to the public sector. As mentioned in our Public Sector Opportunities Bulletin - June 2016, NHS England has partnered with IT suppliers to establish a series of Test Beds designed to better identify and support patients. We have also heard Theresa May (who was at that point still Home Secretary) call on the police to make better use of predictive analytics in crime prevention—the Metropolitan Police Service, Kent, Greater Manchester, West Midlands and West Yorkshire Police have all trialled this technology in recent years.

In our UK Public Sector SITS Market Trends & Forecasts report we discussed how the education sector is particularly data rich, but relatively poor at utilising this data to its full potential. The higher education sector is increasingly adopting analytics to improve student satisfaction and learnings outcomes, and we expect this to continue to be an area of growth. Over the next few weeks I will be taking a closer look at the use of analytics in education, opportunities for suppliers and potential future developments in this space.

2017 is going to be a fascinating and challenging year for the UK public sector. Georgina, Tola and I will be working together to monitor changes in the market and assess the implications for SITS suppliers.

Posted by HotViews Editor at '14:36' - Tagged: public+sector  

Wednesday 04 January 2017

**Latest Research Round-up**

As you ease yourself back into work after the festive season, we thought you might appreciate a reminder of some of the research we published in December in case you missed something amidst all those Christmas parties!

PSV reportSubscribers to our public sector-focused research stream, PublicSectorViews, found the much anticipated UK Public Sector SITS Supplier Landscape Report 2016-17 under their Christmas tree. The 60-page report is heaving with valuable insight. As usual, you will find the Top 20 UK public sector SITS rankings and our commentary on the ups and downs. But you will also find further analysis of supplier performance by subsector, including the Top 10 rankings for central government, local government, education, police and defence. And crucially, you will find an in-depth analysis of the performance and prospects for every one of the Top 20 suppliers.  

TechMarketView subscription clients will find similar in-depth analysis for the horizontal areas of the UK software, IT services and business process services markets in the Supplier Landscape reports published by our Infrastructure Services, Enterprise Software & Application Services (ESAS) and Business Process Services (BPS) research directors at the beginning of December:

·      Enterprise Software & Application Services Supplier Landscape Report 2016-17

·      Infrastructure Services Supplier Landscape Report 2016-17

·      Business Process Services Supplier Landscape Report 2016-17.

Subscribers to our Foundation Service research stream shouldn’t miss TechMarketView’s analysis of the impact of Brexit on UK tech SMEs. In The Brexit Effect: SMEs in UK tech optimistic about their battle plans we analyse the results of our survey in October which, overall, reveals a bullish attitude amongst SMEs who see change as an opportunity, and are showing a determination to make Brexit work favourably for them.

Foundation Service clients can also read our latest Little British Battler report, which profiles the 12 innovative SMEs that participated in our Little British Battler Day in November 2016, and the Q3 issue of our IndustryViews Venture Capital research series, which provides a regular update on activity in the UK software and IT services venture capital scene.

Finally, for an end user perspective check out the research published by our FinancialServicesViews and InfrastructureViews analysts in December. In End User Insight: Mortgage Brain, TechMarketView research director Kate Hanaghan talks to end user organisation Mortgage Brain as it demonstrates that cloud delivered services have an important role to play in improving both customer experience and compliancy. And in Are the Digital Strategies of Banks Working? the FinancialServicesViews team presents the findings of their recent roundtable event. With four banks represented, the analysis gives some clear guidance as to how software and IT services suppliers can support their banking customers.

Subscribers to the relevant TechMarketView research streams can access the reports mentioned by clicking on the links in the text above. If you don’t yet subscribe to our in-depth research and analysis and you’d like details of our 2017 subscription packages please drop an email to Deborah Seth ( in our Client Services team for more information.

Posted by HotViews Editor at '09:55' - Tagged: research  

Sunday 01 January 2017

Merry Christmas and a Successful New Year from TechMarketView

lHotViews will be back again after the Christmas and New Year's break on Tuesday 3rd Jan '17.

TechMarketView brought you nearly 2,000 HotViews posts  in 2016.

But, if past holidays are anything to go by, the news flow tends not to take a festive break. It has also been a good time to sneak out bad news! So we will continue to monitor the news for you and, if anything really earth-shattering appears, we will post it on the website. We’ll then give you a summary in the next email on 3rd Jan – so you can begin your New Year armed with the very latest up-to-date info.

2016 has been another exciting, disruptive year for both the industry and TechMarketView itself. We confidently expect 2017 to be even more exciting!

We'd like to thank all our subscribers for their support and wish you and your families a very Successful New Year.

Posted by HotViews Editor at '00:00'