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Monday 22 October 2018

10 DAYS LEFT for the chance to disrupt the Customer Management/Customer Experience Market

TechMarketView and Capita Scaling Partner are working together again to find 'digital disruptors' looking to revolutionise the Customer Management/Customer Experience (CM/CX) market.

APPLY ON THIS WEBFORM BY FRIDAY 2 NOVEMBER

The story so far ...

TIPP logo

Earlier this year we launched the TechMarketView Early Stage Partner Programme in association with Capita Scaling Partner (Capita's innovation development unit). It was a phenomenal success – you can see the testimonial videos here.

We are now extending our search for innovative partners under our new programme brand, the TechMarketView Innovation Partner Programme.

We're running the next event in December and Capita Scaling Partner is once again offering an unrivalled opportunity for innovative UK tech companies to access lucrative client markets that would typically be out of their reach. This event has been designed to attract the most ambitious and forward-thinking companies looking at disrupting how companies interact with their customers.

The chance to sell to Capita's clients

Capita logo

Capita is the UK’s leading provider of outsourced customer management services including market leading contact centre, data, analytics and digital services. Capita has more than 100 million customer conversations every year across multiple different contact channels. We are giving UK tech innovators a chance to reach this incredibly broad and rich market.

If you are selected as a Capita Scaling Partner Digital Disruptor you will get:

  • Accelerated market access: Capita will work with you to win business in their clients;
  • Extensive business development support: Capita will help you develop and refine your product, finance and go-to-market strategies;
  • Unparalleled industry visibility: TechMarketView will trumpet your success in UKHotViews, arguably the most influential daily commentary on the UK tech scene and beyond.

Eligibility requirements

You should be the Founder or CEO/MD of a privately-held, UK tech company with an innovative digital technology proposition in Customer Management or Customer Experience

Your business should be focused on transforming the way companies interact with end customers. We are looking for companies with the potential of disrupting established ways of working and service delivery, who will help to deliver key customer contact outcomes, for example:

  • Increasing end customer satisfaction;
  • Helping to improve revenue generation, e.g. increasing the range of services customers buy, or improving sales conversion;
  • Running operations more efficiently.

You could be an early-stage company or you may have been in business for some years - it's innovation we're looking for. Your customer management/customer experience proposition must at a minimum be close to the MVP (minimum viable product) stage, successfully deployed to one or more clients, and you are now looking to distribute at scale.

How to apply

To be selected as a Capita Scaling Partner Digital Disruptor, you should apply in the first instance to attend an intensive 90-minute Pre-Qualification Session (PQS) with TechMarketView Research Directors and Capita Scaling Partner advisors. The PQS event will be held in London during the week of 3rd-7th December.

PQS applications must be submitted on this webform by Friday 2nd November 2018. Applicants will be notified if their application has been successful by Friday 16th November. There is no charge to apply for or, if accepted, participate in a PQS.

You can find more information about the TechMarketView Innovation Partner Programme on the TechMarketView website and further information about Capita Scaling Partner on the Capita website. For further information please email tipp@techmarketview.com or call TechMarketView Managing Partner Anthony Miller on 020 3002 8463.

Posted by HotViews Editor at '07:00'

Friday 19 October 2018

*NEW RESEARCH* UK SITS stocks out of favour in Q3

chartAfter showing some improvement in Q2, most of the UK tech indices we track fell back again in Q3. The FTSE SCS index, a proxy for UK listed software and IT services (SITS) companies was down 2.2% in Q3 resulting in a fall of 21.9% YTD. The quarterly fall was more than that of the broader FTSE 100 index which was down 1.7% in Q3 indicating a less positive sentiment towards UK SITS stocks.

Subscribers to the TechMarketView Foundation Service can see the detail and the numbers in our latest quarterly review, IndustryViews Quoted Sector Q3 2018.

Posted by HotViews Editor at '07:44'

Thursday 18 October 2018

*UKHotViewsExtra* Hancock launches vision for healthcare technology

NHS logoThe Government has outlined what it believes is required to enable the health and care sector to make more effective use of technology. The Future of Healthcare: Our Vision for Digital, Data and Technology in Health and Care policy paper was launched at GOSH DRIVE (see GOSH launches new digital hub) by Secretary of State Matt Hancock yesterday, extending many of the messages he has been promoting since taking the role in July (see Hancock announces NHS technology priorities).

UKHVPremium logoThe policy paper says, “…the state of online services, basic IT and clinical tools in health and care is far behind where it needs to be”, that systems “don’t talk to each other, fail frequently and do not follow modern cyber security practices” and calls for improvements to the digital architecture of the health and care system.

The new vision is based on the adoption of open standards, interoperability and the need to take a more modular approach based on off-the-shelf technology and an assumption that all services should run on public cloud. More...

Subscribers to TechMarketView’s research services, and our UKHotViewsPremium service, can read further details here.

Posted by Dale Peters at '10:22' - Tagged: nhs   healthcare   policy  

Monday 15 October 2018

*NEW RESEARCH* End User Insights: Uncovering AI/Machine Learning Deployment Success Factors

imageBefuddlement is restricting adoption of AI/machine learning. CIOs sense the value but struggle with the detail of identifying use cases, deployment unknowns and determining value. The technical nature of many AI/machine learning discussions does not help the cause either so it was refreshing to talk to Kevin Sweeney, group IT director at Irish recruitment firm Cpl. He went straight to the heart of the matter: “the business is not demanding AI but it is demanding results”.

Dublin based Cpl is Ireland’s largest recruitment agency and a global provider of staffing, recruitment, training and outsourcing services. The latest research from the ESASViews research stream follows Cpls’ AI/machine learning road trip, providing insight into how the company is using the technology for practical outcomes, from productivity improvements and reputation enhancement.  

With its emphasis on practicalities and success factors, this report is valuable reading for enterprise and suppliers. Subscribers can click to download ‘End User Insights: Uncovering AI/Machine Learning Deployment Success Factors’.

For TechMarketView subscription enquiries please contact Deborah Seth

Posted by Angela Eager at '08:53' - Tagged: saas   software   machinelearning   digitaltransformation   machineintelligence   EndUserInsights  

Monday 15 October 2018

Quarterly Research Summary Q3 2018

Quarterly Research Summary Q3 2018Our latest edition of the Quarterly Research Summary Q3 2018 is now available for download. Make sure you’ve not missed anything in the last quarter by reading through our handy quarterly summary. We’ve published rather a lot, from Funding Trends and Patterns in AI/Machine Learning to our preliminary review of the Government’s Digital Marketplace sales figures.

Posted by HotViews Editor at '00:00'

Wednesday 10 October 2018

*NEW RESEARCH* Legacy vs. New: An Alternative Analysis of the SITS Market for the Digital Era

Front cover

The UK software & IT services (SITS) market presents a paradox. Viewed in its entirety, it has stagnated in real terms. Barely a day goes by, however, without more news of technology’s transformational impact on every sphere of human activity. Tech giants now dominate lists of the world’s largest companies and, every year, approaching two million new tech start-ups join the global digital gold rush. The anecdotal evidence suggests that we should be witnessing market growth rates not seen since the halcyon days of Y2K and the dotcom boom. So why aren’t we?

Click to download Legacy vs. New: An Alternative Analysis of the SITS Market for the Digital Era for both answers to this question and fresh insights into the dynamics that are reshaping the SITS arena.

In this paper, we apply a different lens to the SITS marketplace. Complementing the traditional horizontal tower view with an additional ‘Legacy vs New’ segmentation, we reveal a much clearer picture of the forces at play. We analyse how the balance of the market is evolving, identify the impacts that this is having on the suppliers within it, explore the possibilities for growth acceleration, and consider the essential attributes of tomorrow’s SITS winners.

If you are an existing subscriber to our Foundation Service,  InfrastructureViews, ESASViews, BusinessProcessViews or SecureConnnectViews you’ll know you can access the report by clicking the link above. If you’d like to discuss an extension to your existing subscription or would like details of how to subscribe to TechMarketView, please email Deb Seth.

Posted by Duncan Aitchison at '09:26' - Tagged: sits   research   digital   research   research   research   research  

Wednesday 10 October 2018

*UKHotViewsExtra* BT Global Services strategy update: trust and technology take centre stage

*UKHotViewsExtra* BT Global Services strategy update: trust and new technology take centre stageBT Group’s enterprise services division has experienced steep declines in revenue and EBITDA, and its new(ish) CEO Bas Burger was appointed to oversee a restructuring designed to fundamentally transform the business with a new organisational approach, a shift to a software defined architecture and a focus on a smaller number of core markets.*UKHotViewsExtra* BT Global Services strategy update: trust and new technology take centre stage

Our HotViewsExtra report provides a detailed analysis of the ten strategies BT Global Services (BTGS) is pursuing to effect that turnaround, weighs up their chances of success, and compares BTGS’ approach to those of other global managed network service providers taking a similar path. More …

Subscribers to TechMarketView’s research services, and our UKHotViewsPremium service, can read further details here.

Posted by Martin Courtney at '09:12' - Tagged: cloud   network+services   transformation   cybersecurity   SD-WAN   telecommunications   BTGlobalServices  

Friday 05 October 2018

*UKHotViewsExtra* IT Lab buys Content and Code

itManaged Services Provider, IT Lab, has acquired Microsoft partner, Content and Code, for an undisclosed sum. The new combined entity will have turnover of almost £60m and 550 staff in London, Manchester and Cape Town.

Content and Code, founded in 2001, is a Microsoft specialist and claims to be the UK’s largest SharePoint consultancy. Revenue in FY17 was £12m, with an operating margin of 15%.

Tim Wallis, founder of Content and Code, will become Chief Digital Officer at IT Lab and will lead the future relationship with Microsoft. IT Lab’s Peter Sweetbaum remains CEO.

The combined business will now be able to provide a range of professional and managed services across the core Microsoft technology stack of Office365, Azure, Dynamics 365 and SharePoint. More.....

Posted by Kate Hanaghan at '09:51' - Tagged: acquisition   cloud   digital   sharepoint  

Friday 05 October 2018

LAST CHANCE TODAY to get free advice to scale up your business

Applications close TODAY, Friday 5th October.

logoIf you believe that your business could grow faster but are not sure how to do it – or you are pondering an eventual exit – then here's a fantastic opportunity to get expert practical advice absolutely free.

The TechMarketView Great British Scaleup programme has already helped founders and CEOs of nearly 30 UK tech SMEs such as CloudTrade and Pivotal iQ achieve landmark results and set many others on their growth journeys.

All you have to do is apply for a place in the next Great British Scaleup event, which is being held on Tuesday 13th and Wednesday 14th November at the London offices of Great British Scaleup Programme Official Supporter techUK.

You will spend 90 minutes in closed session with TechMarketView Managing Partner Anthony Miller and other top TechMarketView Research Directors, along with experienced advisors from Great British Scaleup programme Advisory Sponsor, ScaleUp Group, the team of successful tech entrepreneurs that have been responsible for accelerating growth and achieving successful exits at many well-known tech companies.

We will assist you to identify the obstacles to growth and offer pragmatic options for helping your business achieve its potential. You will also have your company rated on our proprietary ScaleUp Growth Index® scorecard so you have an objective measure by which you can track your scale-up progress.

Your business will also get huge exposure by being featured in TechMarketView UKHotViews, arguably the most influential daily commentary on the UK tech scene and beyond.

Apply now for GBS5It's easy to apply – just fill in the application form on the TechMarketView website here by close of business, TODAY, Friday 5th October 2018. There is no charge to participate.

There's more information on the Great British Scaleup page on our website or if you have any queries just call or email Anthony Miller (020 3002 8463 amiller@techmarketview.com).

Posted by HotViews Editor at '06:00'

Wednesday 03 October 2018

*UKHotViewsExtra* Can Eggplant break into Whitehall?

Eggplant logoEggplant was one of our Great British Scaleup candidates earlier this year – see Great British Scaleups Programme: GBS4 candidates. Having watched the company over several years and seen a step change in its strategy over the last twelve months, we recently caught up again with CEO John Bates and CTO Antony Edwards to learn more about the UK arm of the business, as well as to investigate its public sector footprint.

UKHotViews Premium LogoTo recap, the software testing product and solutions provider caught our eye as it has realigned its strategy with the direction of the market to become more relevant to its customers and prospects. Eggplant's strategy is to test the CX as well as the code, to improve business outcomes. Read more...

Posted by Georgina O'Toole at '11:10'

Tuesday 02 October 2018

Only 4 days left to become the next Great British Scaleup

Applications close this Friday 5th October.

logoDon't miss out on the opportunity to accelerate your company's scale-up journey by applying for our fifth Great British Scaleup Programme event (GBS5) to be held on Tuesday 13th and Wednesday 14th November at the London offices of Great British Scaleup Programme Official Supporter techUK.

Successful applicants will be invited to participate in a CEO-level, confidential 90-minute workshop session with TechMarketView research directors and executive advisors from Great British Scaleup programme Advisory Sponsor, ScaleUp Group, the team of successful tech entrepreneurs that have been responsible for accelerating growth and achieving over £4b in successful exits at many well-known tech companies.

The workshop session will assess your company’s potential and scalability using the ScaleUp Growth Index®, a proprietary scorecard which identifies areas of your business that might be an inhibitor to achieving extraordinary growth. Unlike traditional company scorecards which focus on past financial performance, the ScaleUp Growth Index® assesses your company’s future scale-up potential and identifies areas to address to become Global Champions.

Here's a couple of the Great British Scaleup success stories we can tell you about:

  • E-invoicing company CloudTrade was among the first tranche of Great British Scaleups and recently raised £2m of growth funding.
  • ICT industry sourcing intelligence supplier Pivotal iQ participated in the fourth Great British Scaleup event and has just been acquired by Santa Barbara-based market intelligence firm HG Data.

And there's more good news stories to come!

In our experience, the companies that stand to benefit most from the Great British Scaleup programme are typically generating single-digit millions in revenues and already growing at double-digit rates, but are finding themselves resource-constrained, especially cash.

If this sounds like your business today – or might well be in the next 12-18 months – then please apply by filling in the application form on the TechMarketView website here by close of business Friday 5th October 2018. There is no charge to participate.

There's more information on the Great British Scaleup page on our website and if you have any other queries about the Great British Scaleup programme, please drop a note to gbs@techmarketview.com.

Posted by HotViews Editor at '06:00'

Monday 01 October 2018

*NEW RESEARCH* Quantum computing preparation and potential

Quantum computing is finally moving from theory into testing. It is bringing the promise of feats that would not be possible with current computer architectures, to solve problems that would otherwise take an enormous amount of time and compute power to process, a tad closer.

imageimageToday, TechMarketView launches a quantum technology research double bill:

• Quantum Technology Preparation: What is the Investment, Where is the Activity?

• Quantum Computing: Assessing the Potential for the Next Decade.

The ‘Quantum Technology Preparation: What is the Investment, Where is the Activity?’  report from the Enterprise Software & Application Services (ESASViews) research stream probes the quantum technology landscape. It examines investment levels and sources, highlighting where the most supply-side activity is, and based on supplier activity, posits an initial view on the industry sectors likely to be early beneficiaries of quantum technology.

Quantum Computing: Assessing the Potential for the Next Decade’, from InfrastructureViews, examines the current status of the quantum computing ecosystem, what the key applications are likely to be, and what the outlook is for quantum over the next five to ten years.

Even though a commercially viable general purpose quantum computer is some years off, there is everything to play for in the emerging quantum technology sector, so governments (several of whom have declared quantum capability a national priority), suppliers and enterprises need to be preparing now.

If you are not a current TechMarketView subscriber and would like details about our services, Deborah Seth (dseth@techmarketview.com) will be happy to help.

Posted by Angela Eager at '09:17' - Tagged: software   infrastructure   AI   machinelearning   computing  

Monday 01 October 2018

*NEW RESEARCH* Are the dilemmas of digital driving a return to single sourcing?

ESAS cover logoFor the last 20 years multi-sourcing has been the de facto strategy for most UK companies seeking to externalise the supply of IT services. Over the past twelve months, however, there have been signs that this default position is coming under severe scrutiny. Faced with the myriad risks, uncertainties and challenges created by the digital revolution, an increasing number of IT services buyers are once again considering whether single source strategies will now prove the more effective option.

Click to download Back to the Future – are the dilemmas of digital driving a return to single sourcing? for insights into whether we are seeing the early indicators of a material shift in the enterprise IT sourcing model or simply witnessing more symptoms of a market in flux as both buyers and sellers grapple with the practicalities delivering digital transformation at scale.

The report examines the forces that are challenging the multi-sourcing paradigm, considers the new “must haves” of market relevant outsourcing arrangements and explores the potential for a resurgence of single sourcing. It also looks at what such a change in buyer behaviour could mean for the suppliers in this market.

If you are an existing either ESASViews or InfrastructureViews subscriber you’ll know you can access the report by clicking the link above. If you’d like to discuss an extension to your existing subscription or would like details of how to subscribe to TechMarketView, please email Deb Seth.

Posted by Duncan Aitchison at '08:34' - Tagged: outsourcing   ApplicationServices   research   infrastructureservices   research   research   research   research