Liberata restructuring puts it on path to stability

Local government BPO provider Liberata completed a challenging turnaround in 2010, which culminated in a management buy-out backed by private equity firm Endless LLP (see Liberata under new ownership). Endless was selected by the company after a competitive process involving a total of five private equity investors. At Liberata’s recent analyst day CEO, Dermot Joyce and CFO Martin Trainer outlined the serious difficulties Liberata had got itself into with numerous management changes over recent years, unprofitable sell-offs and a toxic pension deficit. However under Joyce the company has got a new direction and a clean balance sheet, but is this enough to see it emerge as a renewed force in the UK BPS market?

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