Independent SIAM: What's it all about?

The appointment of a Service Integration & Management (SIAM) provider is now viewed by many within UK central government as the best way to handle a multi service provider environment. In our conversations with Andy Nelson (UK Government CIO, Ministry of Justice CIO) and Robin Pape (Home Office CIO) – see UK Government CIO Agenda - they expressed the view that, due to the lack of internal service management capabilities within departments and agencies, the SIAM would be one of the most important ICT contracts let in their departments over the next few years. However, there appears to be a variety of interpretations of the SIAM role. What does the role entail? How does it differ from the traditional prime contractor model? And which suppliers might be willing to step into the mould? Georgina O’Toole discusses recent developments and considers the implications.

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