Business Process Services: UK Market Trends & Forecasts 2011

The UK BPS market is set to grow rapidly over the next decade. By contrast the market for traditional ‘lift-and-shift’ BPO – a BPS sub-market – is coming under pressure as organisations increasingly adopt business process platforms such as life and pensions (L&P) and revenues and benefits (R&B) administration systems, and hosted ‘as-a-service’ models that are more flexible, repeatable and provide increasing levels of automation. The emergence of ‘the cloud’ is the catalyst for many of these changes, and over the next few years, it will encourage organisations to seek alternatives to straight ‘lift-and-shift’ BPO.

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