Our emphasis, here at TechMarketView LLP, is on the UK and how developments and trends in technology affect players (of whatever origin) in the UK market. But we are still interested in the global scene too. And that's where our partner, PAC, comes in. PAC has just released its global forecast by vertical and makes the following comments.
Manufacturing
The economic crisis impacted the manufacturing sector most severely across the globe, particularly in the automotive, mechanical engineering, chemicals and metal sectors, while pharmaceuticals, food and aerospace & defense proved more resilient. For manufacturing companies, the focus in 2010 will clearly remain on short-term savings through consolidation and standardization of both assets and contracts and particularly on outsourcing contracts.
The recovery will not happen until the second half of this year and will be driven by investment in embedded systems, PLM - including integration with PDM, ERP and CRM - collaboration, MRO and CRM supporting after-sales services.
Banking
The situation in banking will remain highly differentiated from country-to-country, depending on the level of government aid and the structure of the industry, such as the importance of investment banking, private banking and semi-public saving banks. Banks will have several major issues to solve in 2010, with compliance continuing to generate the bulk of IT investments. Other issues include customer loyalty, post-merger integration, STP/ industrialization, data consolidation and processing, and these issues can only be solved through IT.
Insurance
Insurance companies are in a slightly better situation, as revenues (premiums) are quite stable. 2010 investments topics include multi-channel integration, CRM, web-based, front-end and legacy modernization.
Public Sector
The public sector has been very resilient in most countries in 2009 as federal investment programs have supported demand; however municipalities and regional governments face decreasing tax income and most countries’ debt level will be a heavy burden for the years to come. PAC expects a progressive slowdown of growth in spending despite the implementation of new bookkeeping standards, regulations such as the European service rule and some hotly anticipated e-government projects. The biggest difference between the countries is that outsourcing is highly developed in countries like the UK or Australia, while countries like France, Eastern Europe and China are late adopters.
Telecoms
Telecom will continue to suffer from strong price pressure. Major IT in 2010 projects will include NGN (next generation networks) and the development of new (value added) services (mobile payments, web 2.0, content, etc.).
Utilities
Utilities are both a traditionally resilient market and are benefiting from some industry-specific issues: liberalization, unbundling, information management, smart grid and smart metering. Similar to the public sector, outsourcing tendencies vary strongly between countries.
Retail
Retail will remain a very difficult market in most countries, especially in countries dominated by discounters. Discounters are well known to be both very economical and the toughest purchasers. On one hand, there should be interesting investment areas such as materials management, BI and multi-channel integration. On the other hand, the retail market might be hit hard by bankruptcies.
Services and Consumers
Services and consumers is a very diverse industry and very much impacted by the crisis. Interesting investment areas will include multi-channeling and billing in media and process automation in professional services.
Transport
Transport includes both logistics (strongly impacted) and passenger transportation (less affected, except airlines). Investment areas in 2010 should include fourth-and-fifth-party logistics and customer-oriented solutions such as ticketing, check-in, portals, and payments.
PAC’s Chief Analyst, Christophe Châlons, remains cautious – as are we at TechMarketView – for the much anticipated recovery in 2010. “There are still important risks linked with unemployment, credit crunch and resulting bankruptcies. Even if volumes are expected to recover in the course of 2010, average prices and rates will be lower than in 2009, thus limiting market recovery," concludes Châlons.
TechMarketView would be delighted to supply you with more details on PAC’s products and services – in particular its European SITSI Research Programme. Contact prajah@techmarketview.com for more details.
Netsuite, the provider of ERP software-as-a-service to the mid-market has reported its FY09. It’s not the biggest SaaS player, but we think it has the most comprehensive functionality, covering financials, ERP, CRM and e-commerce. So, not so big as Salesforce but still something of a poster-child for the industry. One of the oldest SaaS players (and co-founded by Larry Ellison) Netsuite has set the bar for other companies who want to offer international business software as a service, such as SAP with its Business By Design, and has garnered around 6,500 customers to date, 2000 of them since its IPO in 2007.
We reported 6 months ago that Kofax, the document systems provider, had a disappointing FY09 with falling revenues in all regions once currency effects were removed. Nevertheless we saw CEO Reynolds Bish’s structural changes as positive and the acquisition of 170 Systems as a good move.
SAP surprised the markets last night announcing that CEO Léo Apotheker had left the company with immediate effect after a ‘mutual agreement’ not to extend his contract beyond the end of 2010. He had been with the company for 20 years but (sole) CEO for just 8 months, taking over from Henning Kagermann. The company has appointed two co-CEOs: Bill McDermott, head of field organization and Jim Hagemann Snabe, head of product development, both already members of the SAP Executive Board. SAP also said that Chairman and SAP co-founder, the charismatic Hasso Plattner, would “play a strong role in advising the new leaders on technology and product development.”
I have recently been bombarded with emails from every retailer I’ve ever bought from, with bright ideas for a Valentine’s present for my loved one. But I was more than a little surprised by one from auctioneer Bonhams&Butterfields (who I have never knowingly used) alerting me to a sale of early computer manuals amongst other old books. Despite the slightly nauseous feeling inspired by the email title: “For Techie with Love on Valentine's Day” (surely some desperation in the marketing department there) I read on and was amazed by the prices. Readers with some old copies of manuals might have something of hitherto unsuspected value – or someone may even be inspired to bid! Examples include:
Facebook celebrates its 6th Birthday with an announcement today that it now has 400 million users. That means they have added 250m users since I wrote
It is as if Unisys operates in a parallel universe! They must be one of the only players seeing hardware sales and margins surge forwards, as they did again in Q4 (to 31st Dec. ’09).
Software AG (SAG) this morning released its FY09
AIM-listed Formjet, the software distributor, released its
You might think that Autonomy’s share price was already pretty high – with a market capitalisation of some £3.8bn, giving an impressive PSR of around 8x. But Autonomy is keen to push this up further. TechMarketView Foundation Service clients can read why, and what else happened in its results briefing, in our UKHotViewsExtra analysis
We commented yesterday (
Clearly not up for retirement just yet, ex-Sage founder Graham Wylie has just made his 23rd acquisition in a little over six years after founding his SME software and services mini-conglomerate, Technology Services Group (and thanks yet again to Paul Kunert at
As tipped last week by the excellent Paul Kunert at Microscope, support services group Phoenix confirmed it is taking over break/fix support at comms services player, KCOM through a reciprocal outsourcing and acquisition arrangement. Phoenix is to pay £1.8m cash for the break/fix contracts and take on 142 KCOM staff. Phoenix management advise that the “multiyear” outsourcing deal will be profitable from day one though declined to put a value on it. The broker estimates that I have seen suggest the contracts are worth £6m p.a. to Phoenix. Seems very fair to me. And it’s just another great example of ‘sticking to the knitting’ - KCOM want to be providing telecom services, not fixing broken boxes – which is of course Phoenix’s strong suit (well, one of them, anyway!). Good stuff – for both companies.
We note that one of the more high profile elements of the Government’s ICT Strategy is a step closer to reality this week. Prototype versions of the Government Application Store (G-AS) – a central store of software applications that can be accessed by public sector organisations in ‘the cloud’ – have been made available to a selection of UK Government bodies. The aim is to allow software applications that are widely used across the public sector – such as ERP applications – to be supported from the cloud. The intention being to save on the money currently spent supporting hundreds of separate versions running in a multitude of datacentres.
Mid-market software and services firm Maxima’s
There’s only two more days to go for you to get a seat at Europe’s premier CEO tech event, The Intellect Regent Conference. It’s well recognised in the industry as the conference which sets the scene for the year ahead – and beyond – in European tech, and is one of the best networking events in the calendar.