The Market Readiness Index (MRI) is designed to help end-user organisations – tech buyers and decision-makers – determine the readiness of their supplier ecosystem to support their transformation journey.

It provides a unique insight into the profiled companies, based on in-depth research interviews (including with customers) and TechMarketView’s unique scoring model. The Market Readiness Index is a keystone piece of research within the TechMarketView Tech User Programme, respected for its depth and independence.

Market Readiness Index:
The Road to AI Part 2

The 2025 edition of our Market Readiness Index evaluates ten more leading UK IT services providers on their AI capabilities. Through our proprietary methodology, we've assessed these Top 20 market players across six critical dimensions: Corporate resilience, Suitability of offerings, Skills and resources, Partner ecosystem, Industry expertise, and Delivery and execution.

As organisations shift from AI experimentation to value realisation, this latest MRI report helps technology leaders identify the most suitable partners to accelerate ROI with AI solutions that deliver tangible business benefits.

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The MRI
methodology

Our analyst team uses TechMarketView’s unique, robust scoring methodology to evaluate each supplier cohort. We take a fine-tooth comb to each company, conducting the assessment across six areas: Corporate Resilience, Suitability of Offerings, Skills & Resources, Partner Ecosystem, Industry Expertise, and Delivery & Execution.

No stone is left unturned with scoring and analysis cross-checked by both robust peer review and feedback from the buying community.

Combined MRI data and in-depth profiles give a realistic and honest appraisal of the readiness of each supplier to support business transformation.

Suppliers do not have to be a TechMarketView client to be included.

“Our team analyses the suppliers from all angles to understand their ability to support customers who are drowning under a tsunami of information. We want to bring clarity to decision making as buyers decide just who is the best fit for them.

Whether you are a senior IT decision maker in the Public Sector or a commercial industry, the MRI will help you to validate your supplier strategy."

Kate Hanaghan
Chief Research Officer

The
Leading Pack

Suppliers in each cohort that exceed baseline average scores across all MRI categories are given “Leading Pack” status. The number of suppliers achieving this status in each report varies depending on scores.

Consistently strong scores across each category indicate maturity and strong execution.

The Leading Pack badge for the Market Readiness Index 2025. This is awarded to suppliers in each cohort that exceed baseline average scores across all MRI categories.

Report authors

Duncan Aitchison

Research Director

Research focus: consulting services, customer experience, energy & utilities

Simon Baxter

Principal Analyst

Research focus: AI, genAI, cybersecurity, quantum, IoT, operational technology, IT/OT convergence, tech strategy

Jon C Davies

Research Director

Research focus: financial services technology (incl. banking, insurance, financial markets, wealth management)

Kate Hanaghan

Chief Research Officer

Research focus: hybrid cloud, infrastructure services, value added resellers, managed service providers, manufacturing

Marc Hardwick

Senior Research Director

Research focus: business process services, AI in the front and back office, intelligent automation, lawtech, supply chain, transport, manufacturing

Georgina O'Toole

Chief Analyst

Research focus: central government, defence

Previous issues

Market Readiness Index 2024

Market Readiness Index 2022

Market Readiness Index 2021

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The MRI report is available to purchase by those outside of the Tech User Programme, including suppliers and non-clients. Contact us for more information.

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Market Readiness Index

Market Readiness Index: The Road to AI Part 2