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Tuesday 29 September 2020

*NEW RESEARCH* Public Sector Software and IT Services Suppliers, Trends and Forecasts 2020-23

PSV report imageThe new UK Public Sector Software and IT Services Suppliers, Trends and Forecasts report is now available, but it looks a little different to previous years. This year we will be publishing in-depth analysis at a subsector level—the first of which has been published today (see UK Central Government Supplier & Market Analysis).

This report serves as an introduction to the subsector-level reports. It consolidates TechMarketView’s analysis of the public sector market in 2019, which grew in line with our expectations—but as always, there are nuances in the performance of the subsectors.

It also forecasts how the market will perform over the period 2020-23. In light of the unprecedented impact of COVID-19, TechMarketView has provided two distinct sets of forecasts for the UK Public Sector SITS market this year. Public sector suppliers are in a more fortunate position than those operating in or serving customers in leisure, retail, hospitality or travel and transport, but the pandemic has still had a significant impact on the market.

And finally, the report contains an update to our UK public sector SITS Top 20 supplier rankings based on the latest available financial information (as at end of June 2020). Top 20 rankings for central government and Top 10 rankings for each of the remaining subsectors (local government, health, education, police and defence) are also provided.

PublicSectorViews’ subscribers can download the research today. If you are not yet a subscriber, or are unsure if your company has a subscription, please contact Deb Seth to find out how you can access the research.

Posted by Dale Peters at '10:24' - Tagged: publicsector   markettrends   forecasts   rankings   suppliers  

Tuesday 29 September 2020

*NEW RESEARCH* UK Central Government Supplier & Market Analysis

UK Central Government Market & Supplier Report imagePublished today, TechMarketView’s UK Central Government Software & IT Services: Suppliers, Trends & Forecasts 2020-2023 report is the first of six deep-dive reports providing TechMarketView’s UK public sector SITS subsector analysis from a market and supplier perspective.

The report accompanies the UK Public Sector Software & IT Services: Suppliers, Trends & Forecasts 2020-2023 report, providing a sector overview, which is also published today – see here. Over the next few weeks, it will be followed by a range of reports covering the local government, health, education, police, and defence markets.

Within UK Central Government Software & IT Services: Suppliers, Trends & Forecasts 2020-2023, you will find TechMarketView’s Top 20 central government SITS rankings for 2019, unveiling a new supplier pushing its way into the Top 10.  In addition, we uncover our view of those suppliers that are ‘on the rise’ and, therefore, threatening to unseat the leading players, and include a handpicked selection of suppliers that are worth keeping a close eye on, due to their renewed interest in the sector, recent successes, or differentiated approach.

After four years during which the UK central government SITS market shrank, we reveal a rather different picture in 2019, and predict a resilient market through to the end of our forecast period in 2023. Using our proprietary Digital Evolution Model (DEM), we also provide a view of the market by the ‘New’ - digital, platform and cyber security-led offering, and ‘Heritage’ - offerings focused on traditional systems and processes.

PublicSectorViews’ subscribers can download the research today. If you are not yet a subscriber, or are unsure if your company has a subscription, please contact Deb Seth to find out how you can access the research.

Posted by Georgina O'Toole at '10:00' - Tagged: publicsector   centralgovernment   markettrends   suppliers   MarketForecasts  

Monday 28 September 2020

*UKHotViewsExtra* Security, remote working and automation fuel Juniper Networks progress

Juniper Networks HVx TeaserFlat first half sales and revenue suggest a tough year ahead for network infrastructure supplier Juniper Networks, but management have cause for optimism in router and switch bookings growth and strong demand for security, automation and remote working solutions.Juniper Networks HVx 2020

TechMarketView subscribers – including those with a UKHotViews Premium subscription – can read more in UKHotViewsExtra: Security, remote working and automation fuel Juniper Networks progress.

If you are not yet a subscriber, please contact Deb Seth to find out how to access this research and more.

Posted by Martin Courtney at '09:55' - Tagged: AI   SD-WAN   telecommunications   networkinfrastructure   remoteworking  

Friday 25 September 2020

*NEW RESEARCH* Business Continuity Planning: Lessons learned from COVID

Read our new research report Business Continuity Planning: Lessons learned from COVID.

BCP report coverIn the days, weeks and months since the COVID-19 outbreak, Business Continuity Planning (BCP) for organisations of all shapes and sizes has taken centre stage. Many of these plans were developed with specific events in mind, much more akin to a terrorist attack, a natural disaster or a single country outage, as opposed to a global pandemic impacting most of the world simultaneously. Organisations have had to learn quickly, thinking on their feet, adapting and refining BCP plans as they go. For providers of IT and Business Process Services there has been the added complexity of being responsible for enacting BCP plans for a huge variety of clients across multiple and variable contracts, often deployed across geographies.

With hindsight there is, of course, much to learn about how things can be improved for future events, and this report looks to identify some of those lessons and how they could be applied successfully in a post-COVID world. To help illustrate some of the key learnings, we have drawn heavily on a case study of Conduent’s COVID-BCP experience in Europe. Conduent is a major Business Process Services and solutions provider that operates many large and complex contracts on behalf of major, and often global, brands and like so many others had to adapt its service offer into very new ways of working in rapid time. We spent time recently with Conduent’s European management team to understand their experience with BCP since COVID and how it will likely change things as we head towards a “new normal.”

Subscribers to TechMarketView's TechSectorViews can download this report now. If you don’t have a subscription and would like to know more about how to access our services, please email Deb Seth.

Posted by Marc Hardwick at '07:43' - Tagged: businesscontinuity   newresearch  

Thursday 24 September 2020

*UKHotViewsExtra* Accenture Q4 & FY20: Continued UK declines

Accenture logoAccenture delivered FY20 (to end August) revenues of $44.3b, an increase of 4% year on year in local currency; growth would have been 1% higher had it not been for a reduction in revenues from reimbursable travel costs. The executive team pointed to the resilience of the business due to the diversity in its operations and the discipline throughout the organisation. The operating margin improved from 14.6% to 14.7%. Having pursued redundancies (see Accenture to make 900 UK staff redundant), the utilisation rate in Q4 stood at 90%.

UKHotViews Premium logoThe benefit of having a diversified business is seen most starkly in the Q4 performance – a period when the impact of the pandemic would have been felt throughout. TechMarketView subscribers – including those with a UKHotViews Premium subscription – can read more in UKHotViewsExtra: Accenture Q4 & FY20: Continuing UK declines.

If you are not yet a subscriber, please contact Deb Seth to find out how to access this research and more.

Posted by Georgina O'Toole at '19:23' - Tagged: results   consulting   itservices   operations   Solutions  

Tuesday 22 September 2020

*UKHotViewsExtra* Has DXC begun the "end-game" as Saleh sails away?

Paul_SalehOn 1st October, DXC Technology will formally part company with its US healthcare operations in the latest of a string of recent disposals by the ailing US technology company. The $5bn sale is part of a tranche of planned divestments announced in March this year that in total equates to around 30% of the company’s total revenue (see: DXC looks to reduce debt via US healthcare sale).

DXC Technology’s exit from the US healthcare market is notable not just for what the move represents but also because it will mark the departure of the company’s CFO, Paul Saleh, one of former CEO, Mike Lawrie’s most loyal lieutenants.

You can learn more about what the latest DXC divestment signifies by downloading Has DXC begun the "end-game" as Saleh sails away? which also contains our perspective on the simultaneous exit of the company’s longstanding CFO.

HVPHas DXC begun the "end-game" as Saleh sails away? is available to all TechMarketView clients including HotViews Premium subscribers.

If you are not a TechMarketView subscriber, but would like access to or any of our other research material, you should contact Deb Seth.

Posted by Jon C Davies at '06:30' - Tagged: DXC  

Friday 18 September 2020

*NEW RESEARCH* Sopra Steria: Targeting Net Zero ahead of the curve

Report CoverSopra Steria has announced its commitment to reaching “net zero” emissions by 2028. That means that any Greenhouse Gas (GHG) emissions normally generated across the organisation’s value chain are reduced by emission reduction initiatives and the residual emissions are compensated by the purchase of ‘carbon removal’ carbon offsets to make the net emissions to zero. 

2028 is an ‘anniversary year’ for Sopra Steria, marking 60 years since Sopra was founded, so management felt a desire to align the net zero target with the celebrations.

In this latest TechMarketView report, you can learn how Sopra Steria's ambitions compare to others in the market, what the Group's environmental sustainability achievements have been to date, how it intends to ensure it reaches its targets, and why the announcement is important for the business as a whole.

Subscribers to TechMarketView's Foundation Service or TechSectorViews research stream, can download the report - Sopra Steria: Targeting Net Zero ahead of the curve - now. If you are not yet a subcriber, or are unsure if your organisation has a corporate subscription, please contact Deb Seth

Posted by Georgina O'Toole at '08:15' - Tagged: environment   sustainability   decarbonisation  

Friday 18 September 2020

*NEW RESEARCH* Consulting Market Trends and Forecasts 2020

The Consulting Market Trends & Forecasts 2020 report is hot off the virtual press and ready to download HERE.

Fuelled by the rush to digital, 2019 saw UK SITS consulting service sales surge ahead by 9.4% yoy to just over £3b. CoverThe following strong start to 2020 was stopped in its tracks by the advent of the COVID-19 and the ensuing lockdowns. The resulting business and economic impacts have been, and are taking, a disproportionately heavy toll on the consulting sector.

The medium to long term outlook for this market, however, remains healthy. As the dust settles from the initial impacts of coronavirus, a growing number of businesses will be looking to make bigger post-pandemic strategic bets. This is being accompanied by a greater openness to the possibilities of the Enterprise 4.0 era coupled with a preparedness to begin to tackle the heavy lifting required to realise the potential of “complex” digital.

Being in position to benefit from this rebound will require consulting practices to strike a delicate balance between addressing immediate cost and revenue pressures while continuing to invest in their own fundamental reinventions – and time is definitely of the essence. Whether it is in either getting and staying ahead of clients’ accelerating change agendas or anticipating and reacting to the shifts in demand hot spots, consultancies now have existential needs for speed and agility.

The report contains our latest market size and forecast data along with an analysis of the trends shaping this segment of the UK IT services market. It also looks at the “how” of adapting to and prospering in this dynamic, evolving environment.

Consulting Market Trends & Forecasts 2020 is available to TechMarketView subscribers who take the TechSectorViews research stream. If you don’t have a subscription and would like details please contact Deborah Seth.

Posted by Duncan Aitchison at '07:00' - Tagged: consulting   research   MarketForecasts  

Thursday 17 September 2020

*UKHotViewsExtra* Getronics looks to next chapter

Following on from the announcement that Getronics was to be sold again, we caught up with Kenton Fine, Executive Chairman and CEO. 

In July, strategic investor, GSH Private Capital Ltd, took ownership of the Getronics business in Europe, Asia Pacific and Latin America in a deal worth €200m. GSH had previously been a minority investor and has now committed to supporting Getronics in the long term following what has been a very difficult period.

Back in November, then Group CEO, Nana Baffour, stepped down as the firm sought to recapitalize the business. Getronics had made numerous acquisitions under previous owner, Aurelius, which added a range of IT service capability, aiding the firm’s portfolio development in cloud and applications in particular. In 2017, Aurelius sold Getronics to strategic investor, Bottega InvestCo (Nana Baffour being a majority shareholder). A year later, Getronics acquired US-based Pomeroy, enabling it to achieve its goal of becoming a billion-dollar company two years earlier than originally planned. The firm quickly followed this with the acquisition of French player, ITS Overlap, and subsequently upped its revenue target to $2bn.

UKHotViews PremiumHowever, this strategy – and the subsequent attempt to integrate Pomeroy in particular – took its toll, causing a serious case of ‘acquisition indigestion’. There were reports of suppliers not being paid and other processes not working sufficiently.

New CEO, Kenton Fine, intends to not only rectify the situation Getronics found itself in, but set a renewed course for growth and customer satisfaction. Read more in this UKHotViewsExtra, here….

Posted by Kate Hanaghan at '07:32' - Tagged: cloud   investment   acquisitions  

Wednesday 16 September 2020

Save the date – 16 September 2021!

TMV Evening 2019We were disappointed not to be able to hold our popular ‘TechMarketView Evening’ this September and will miss sharing drinks, dinner and our latest research with our clients and friends in person at the event. There is nothing quite like the buzz in the room as tech leaders from across the UK mingle with a glass or two of wine over the three-course dinner!

We are therefore all the more delighted to announce the date for the 2021 TechMarketView Evening. Please mark your diaries now for the 16 September 2021 when we look forward to welcoming guests to our eighth Presentation and Dinner at the magnificent Royal Institute of British Architects (RIBA), in Portland Place London.

Having taken a break in 2020, the evening will look to the future and our 2021 theme of ‘Reset & Reimagine’. More details to follow!

For ticket information and to reserve your place at Early Bird rates please see here.

Or for details of sponsorship opportunities please contact Paula Miles-Mathewson in our Client Services team.

An Evening with TechMarketView is proudly supported by:

Aqilla logotx2 logo

Posted by TMV Team at '08:00' - Tagged: events  

Monday 14 September 2020

*NEW RESEARCH* Operations Management in the “New Normal”

Our new research Operations Management in the “New Normal” is launched today.

report coverMany fundamentals have changed within the workplace since COVID first worked its way across Europe. Many organisations went from less than 10% of their staff working from home (WFH) to more than 90% in a matter of days or weeks. And whilst there will be a “Return to Office” later this year through to the beginning of next, my sense is that something over 40% will remain active WFH.

Whatever the proportion, employees will expect greater flexibility and more choice of workplace, and the “special circumstances” approaches to manage work that were deployed in the crisis may not be sustainable. This shift in the fundamentals of where and how people work offers both challenges and opportunities for organisations and their staff.

A key component of the debate is a focus from employers on how to maintain or improve productivity in a remote working or hybrid (remote/office based) workplace.  How should organisations meet the challenges of control, oversight and performance management alongside ensuring staff wellbeing where they aren’t physically present in company premises?

Sending people home to work has already proved to be a reality check for many organisations on how the management processes really work. Senior leaders found just how much of their control relied on “line of sight” management and employee presenteeism with productivity and performance data being incomplete, inaccurate and horribly lagged. Try explaining that to the regulator or your CEO!

To explore these themes in more detail, I spent some time recently with Richard Jeffery from ActiveOps, the operations management platform and services provider, to discuss how things could/should look in the “New Normal”.

Subscribers to TechMarketView's TechSectorViews can download this report now. If you don’t have a subscription and would like to know more about how to access our services, please email Deb Seth.

Posted by Marc Hardwick at '11:42' - Tagged: management   newresearch   covid-19  

Monday 14 September 2020

*UKHotViewsExtra* National Data Strategy: Framing an ambitious agenda

National Data Strategy image from Gov.UKOn Thursday morning, the UK Government published its awaited National Data Strategy (NDS). It is described as “an ambitious, pro-growth strategy that drives the UK in building a world-leading data economy while ensuring public trust in data use.” It’s a chunky document extending to over 30,000 words, and it certainly seeks to tackle some difficult issues, but if you were expecting it to have all the answers at this stage, you’ll be disappointed.

As it states, the NDS is a framework; it shapes the opportunities that data brings and that the Government wants to realise (boosting productivity, creating new businesses and jobs, improving public services, and positioning the UK at the forefront of the next wave of innovation); the elements that need to be in place in order to make that happen (data foundation (quality), skills, availability, and a responsible approach); and the missions – laid out as five pillars – on which Government will concentrate. Those missions are: to unlock the value of data; to put in place a pro-growth and trusted data regime, to transform government’s use of data; to ensure the security and resilience of data infrastructure; and to champion the international flow of data. From now, until 2nd December, is the time to have our say to shape the final strategy. A response is expected in early 2021.

UKHotViews Premium logoWe will not relay the whole NDS to you – read it here. However, we have a few observations... Read more in UKHotViewsExtra here..

(If you are not yet a subscriber, or not sure if your organisaion subscribes, please contact Deb Seth for more information).

Posted by Georgina O'Toole at '08:46' - Tagged: publicsector   government   digital   data  

Friday 11 September 2020

*UKHotViewsExtra* Fujitsu in Q1 – Building trust during lockdown

fujI caught up with Paul Patterson, Fujitsu’s CEO for Northern and Western Europe, to hear more about how the company fared through its first quarter (April to June) - which coincided with the UK’s national lockdown.

In terms of financial performance, the UK business put in a solid performance. Revenue a slight decrease in Q1 year-on-year, linked to lower levels of run rate project work arising from impacted customers but countered by contracts that had moved into the implementation phase. Fujitsu also benefited from incremental work from the installed base to support home working. All major renewals impacting Q1 had been re-signed. hvx

In April we had spent some time with the firm to understand its immediate response to the lockdown – including how it communicated with customers and employees. Initial survey results suggested the firm had got both the frequency and the tone of communications right. For example, large clients in Government, Energy & Utilities and Banking all provided extremely positive feedback with regards to the nature of Fujitsu’s response and support provided. Surveys amongst employees were also extremely positive, with the firm making wellbeing and safety a clear priority. 

In the current quarter (Q2 to end Sept), Fujitsu doesn’t have any major renewals to contend with. The firm has also just revealed that it has agreed a “significant” two-year extension to its Managed Desktop Services contract with HMRC to support 65,000 employees for end user and network services. Fujitsu will also provide dedicated service management, enhanced on-site support desks and committed project services. The win is in part an endorsement of the service provided during lockdown. More

Posted by Kate Hanaghan at '10:04' - Tagged: results   cloud   innovation  

Friday 11 September 2020

*NEW RESEARCH* UK Operations Supplier Rankings 2020

Today, TechMarketView launches its UK Operations Supplier Rankings 2020 report, the definitive guide to the largest players in the Operations market. ops

The report brings together the analysis we have launched over the course of this week, namely: Infrastructure Operations Rankings 2020, Applications Operations Rankings 2020 and Business Process Operations Rankings 2020. Rather interestingly, each of these areas has a leading player that is quite significantly larger that the number two placed supplier.

In Infrastructure Operations Rankings 2020, we explore a changing supplier scene. For several years, the Top 3 positions have been the domain of established data centre and end user services players – namely DXC, Fujitsu and IBM. But as a reflection of the radical change in how services are being consumed in the market, AWS has grown to become the largest provider of Infrastructure Operations. Underscoring the structural changes that have taken place in the both the market and industry is Microsoft’s latest positioning in the ranking – based on the performance of its Azure business.

Our Applications Operations Rankings analysis explores a market and industry where one player takes a clear lead. Read the report to find out just who that supplier is and why it is on course to become a £1bn business in Applications Operations. Across the rest of the ranking, performances range from declines to double-digit growth. Who is getting it right, and which suppliers are having a more challenging time?

In our Business Process Operations analysis, we look at a group of players operating in an area that has been dominated by Capita for many years. Its revenue line is several times as large as the ranking players beneath it, however, the business declined significantly last year while various other players banked double digit growth.

UK Operations Supplier Rankings 2020 also looks beyond the numbers to explain some of the market trends that are impacting supplier performance, providing advice on how players – large and small – can tackle the challenges and thrive during these difficult and extraordinary times.

Subscribers to TechMarketView's TechSectorViews can download the report now. If you don’t have a subscription and would like to know more about how to access our services, please contact Deb Seth.

Posted by HotViews Editor at '09:43'

Thursday 10 September 2020

*NEW RESEARCH* Sopra Steria: Acting on the importance of Digital Ethics

Sopra Steria & Digital Ethics report coverDigital Ethics has scaled the agenda of those implementing technology solutions over the last couple of years. Most often, the need to consider the ethical implications of technology has been associated with artificial intelligence (AI ethics).

Sopra Steria has moved its thinking on and its approach looks more joined up than many other suppliers, acknowledging that it is about more than the technology, and that the boundaries between technologies are blurred, so it’s not sensible to focus on a single area in isolation.

In this latest TechSectorViews research note – Sopra Steria: Acting on the importance of Digital Ethics - we outline Sopra Steria's approach to Digital Ethics, taking a look at its Digital Ethics & Tech for Good practice, the investment made, and the work it is undertaking with its first client in local government (London Borough of Harrow), and consider the likely impact on the wider UK business. 

Subscribers to TechSectorViews, Foundation Service, or PublicSectorViews can download the report – Sopra Steria: Acting on the importance of Digital Ethics - now. If you are not yet a subscriber, please contact Deb Seth to discover how you can access this research and more.

Posted by Georgina O'Toole at '11:45' - Tagged: digital   transformation   data   ethics  

Wednesday 09 September 2020

*NEW RESEARCH* Business Process Operations Supplier Rankings 2020

Today we launch the third of our three reports covering the largest suppliers in the UK Operations market (see Infrastructure Operations Rankings 2020 (Kate Hanaghan) and Applications Operations Rankings 2020 (Duncan Aitchison), launched earlier this week). bp

TechMarketView’s Business Process Operations Rankings 2020, launched today, provides a Top 20 ranking of the suppliers in this market. For many years, this is an area that has been dominated by Capita, with a revenue line several times as large as the ranking players beneath it. However, the business declined significantly last year while various other players banked double digit growth.

Given that COVID has accelerated the shift towards digital services, BP Operations providers must adjust their offerings, shift focus, and consider changing their delivery models to meet client demands. Change management and continuous improvement will be key to driving adoption and scaling activities within contracts, and a suite of services incorporating Business Process-as-a-Service offerings is becoming a must for providers.

The report also looks beyond the numbers to explain some of the market trends that are impacting supplier performance, providing advice on how players – large and small – can tackle the challenges and thrive during these difficult and extraordinary times.

Read Business Process Operations Rankings 2020 to find out just who the Top 20 is and how they have each performed – or speak to its author, Marc Hardwick, Research Director.


Subscribers to TechMarketView's TechSectorViews can download the report now. If you don’t have a subscription and would like to know more about how to access our services, please contact Deb Seth.

Posted by HotViews Editor at '16:30' - Tagged: rankings   research  

Wednesday 09 September 2020

*NEW RESEARCH* Business Continuity Planning: Lessons learned from COVID

Our new research report Business Continuity Planning: Lessons learned from COVID is launched today.

report coverIn the days, weeks and months since the COVID-19 outbreak, Business Continuity Planning (BCP) for organisations of all shapes and sizes has taken centre stage. Many of these plans were developed with specific events in mind, much more akin to a terrorist attack, a natural disaster or a single country outage, as opposed to a global pandemic impacting most of the world simultaneously. Organisations have had to learn quickly, thinking on their feet, adapting and refining BCP plans as they go. For providers of IT and Business Process Services there has been the added complexity of being responsible for enacting BCP plans for a huge variety of clients across multiple and variable contracts, often deployed across geographies.

With hindsight there is, of course, much to learn about how things can be improved for future events, and this report looks to identify some of those lessons and how they could be applied successfully in a post-COVID world. To help illustrate some of the key learnings, we have drawn heavily on a case study of Conduent’s COVID-BCP experience in Europe. Conduent is a major Business Process Services and solutions provider that operates many large and complex contracts on behalf of major, and often global, brands and like so many others had to adapt its service offer into very new ways of working in rapid time. We spent time recently with Conduent’s European management team to understand their experience with BCP since COVID and how it will likely change things as we head towards a “new normal.”

Subscribers to TechMarketView's TechSectorViews can download this report now. If you don’t have a subscription and would like to know more about how to access our services, please email Deb Seth.

Posted by Marc Hardwick at '11:11' - Tagged: bps   businesscontinuity   newresearch   conduent   covid-19  

Wednesday 09 September 2020

*NEW RESEARCH* Applications Operations leader enjoys ‘clear blue water’

Today we launch the second of our three reports covering the largest suppliers in the UK Operations market (see coverInfrastructure Operations Rankings 2020, launched yesterday).

TechMarketView’s Applications Operations Rankings 2020, available now for subcribers, provides a Top 20 ranking of the Suppliers in this market, with one player taking a clear lead. Read the report to find out just who that supplier is and why they are on course to become a £1bn business in Applications Operations.

Across the rest of the ranking, performances range from declines to double-digit growth. Who is getting it right, and which suppliers are having a more challenging time?

The report also looks beyond the numbers to explain some of the market trends that are impacting supplier performance, providing advice on how players – large and small – can tackle the challenges and thrive during these difficult and extraordinary times.

Read Applications Operations Rankings 2020 to find out just who the Top 20 is and how they have each performed.

Subscribers to TechMarketView's TechSectorViews can download the report now. If you don’t have a subscription and would like to know more about how to access our services, please contact Deb Seth.

Posted by HotViews Editor at '09:15' - Tagged: cloud   digital   data  

Tuesday 08 September 2020

*NEW RESEARCH* Solutions Supplier Ranking 2020

Our new Solutions Supplier Ranking report for 2020 is available for download and contains the Topreport cover 20 UK supplier ranking by revenue for the UK Software & IT Services (SITS) Solutions market.

Solutions is the “engine room” of the SITS market and remains one of its most dynamic service lines and experienced strong growth in 2019. However, Covid-19 is likely to prove a ‘double edged sword’ for Solutions – the short-term will see a slowdown in activity with spending priorities re-assessed and non-essential and heritage projects placed under review or scaled back. Cloud remains the major driver for investment in Solutions with service providers desperate to grow digital services to counter accelerating declines in their heritage operations.

2020 has been a very challenging year to date for solutions providers. Clients initial focus was very much on enacting business continuity plans and moving on mass to WFH and whilst this might have created some tactical solutions work efforts taken to conserve cash saw many long-term projects delayed, suspended or even cancelled.

As things have developed throughout the response to the pandemic clients focus on the “now” has been driving up demand in areas including cyber resilience, customer experience, E-tailing, collaboration and cloud resulting in Solutions work that is likely to only add to pre-existing levels of “Digital Chaos”. Solutions providers have had to work extremely fast and demonstrate quick value.

Subscribers to TechMarketView's TechSectorViews can download this report now. If you don’t have a subscription and would like to know more about how to access our services, please email Deb Seth.

Posted by Marc Hardwick at '11:22' - Tagged: rankings   suppliers   newresearch   Solutions  

Tuesday 08 September 2020

*NEW RESEARCH*: AWS takes Infrastructure Operations crown from DXC

Today we launch the first of our three reports covering the largest suppliers in the UK Operations market.

TechMarketView’s Infrastructure Operations Rankings 2020 provides a Top 20 ranking of the players in this market, with Amazon Web Services making its mark in the number one spot.

For several years, the Top 3 positions have been the domain of established data centre and end user services players – namely DXC, Fujitsu and IBM. But as a reflection of the radical change in how services are being consumed in the market, AWS has grown to become the largest provider of Infrastructure Operations. Underscoring the structural changes that have taken place in the both the market and industry is Microsoft’s latest positioning in the ranking – based on the performance of its Azure business.

The report also looks beyond the numbers to explain some of the market trends that are impacting supplier performance, providing advice on how players – large and small – can tackle the challenges and thrive during these difficult and extraordinary times.

Read Infrastructure Operations Supplier Rankings 2020 to find out just who is in the Top 20 and how they have each performed.

Subscribers to TechMarketView's TechSectorViews can download the report now. If you don’t have a subscription and would like to know more about how to access our services, please contact Deb Seth.

Posted by HotViews Editor at '09:46' - Tagged: cloud   research   hybridcloud  

Tuesday 08 September 2020

*NEW RESEARCH*: Enterprise Software Supplier Ranking 2020

Report cover imageThe 2020 edition of our Enterprise Software Supplier Ranking report is now available for download. Providing analysis of the UK Enterprise Software sector it features the Top 20 supplier ranking table, including estimated UK revenue and growth, and a view of each suppliers’ performance.

The Enterprise Software Top 20 represents a diverse group of suppliers who are nevertheless united by the challenges of making the digital shift while ensuring a solid link between technology and quantifiable business value. It’s a tall order and suppliers are at different stages on their journeys so it’s not surprising that performance varies considerably. Growth clusters are emerging around certain industry verticals and horizontal technology areas, reflecting market consolidation and buyside determination to engrain digital transformation deep within the fabric of organisations. 

These developments are bringing change - and new entrants - to a ranking table that has seen little variation in previous years. Insight into the changes and the factors shaping the UK software market, particularly with so much being reassessed in the light of COVID-19 disruption, makes this report essential reading for buyer and supplier communities. Where COVID-19 repercussions are concerned, the business critical nature of many enterprise applications provides a degree of resiliency and enterprise software has been roundly recognised as a COVID-19 navigational aid for organisations undertaking rapid business change but the sector is not immune from the negative effects. 

Subscribers to TechMarketView's TechSectorViews can download this report now. If you don’t have a subscription and would like to know more about how to access our services, please email Deb Seth.

Posted by Angela Eager at '09:20' - Tagged: software   trends   rankings  

Monday 07 September 2020

Tech buyers: Understanding a market in flux

MTFIn such an extraordinary year, defined by the COVID-19 pandemic and the resultant global lockdowns, TechMarketView’s expert analyst team has had to consider the extreme uncertainty that remains for us all.

For that reason, we have created UK Software and IT Services (SITS) market forecasts for the next four years based on two market scenarios to help those investing in - and those supplying - products and services understand change and opportunity.

Scenario A is based on our most optimistic view of prospects for the UK SITS market. It is founded on the presumption that the UK SITS market will suffer a relatively shallow reverse in fortunes during 2020 as a result of the pandemic, and will rebound fairly promptly thereafter, as the wider UK economy enjoys a V-shaped recovery.

Scenario B takes a far more cautious view of the prospects for future growth and is based on the UK SITS market experiencing a sharp decline during 2020. It assumes that both technology spend and the wider UK economy will remain in recession during 2021, with the UK SITS market not returning to growth until 2022. If this outcome comes to pass, by 2023 the UK SITS Market will be worth approximately £4bn less than under our more optimistic, Scenario A.

Over the last few months, organisations across all UK industries have, supported by their ICT suppliers, responded to unprecedented circumstances. With rapid responses required, many of the barriers that are often accused of slowing down IT and digital progression were knocked down.  

As we continue to pick a way forward through the pandemic, organisations are reflecting on their experiences during the initial wave. In both the public and private sectors, they have had their eyes opened to their vulnerabilities. At the same time, organisations are looking at the potential of digital technologies through a different lens. Old business assumptions are being put aside as they press the ‘reset’ button.

To make sure you are prepared to respond in the months ahead, download UK SITS Market Trends & Forecasts 2020 now.

Tech buyers can access the report through our Tech User Programme.

And don’t forget, you can engage directly with the TechMarketView analyst team through a virtual engagement designed to suit your organisation’s needs.  

If you are not yet a subscriber, please contact Deb Seth to find out how to gain access to this invaluable research.

Posted by Kate Hanaghan at '09:30' - Tagged: forecasts   research   techinvestment  

Thursday 03 September 2020

*NEW RESEARCH* UK Financial Services SITS Supplier Ranking 2020

TechMarketView’s UK Financial Services SITS Supplier Ranking 2020 contains our latest annual examination of the Top 20 vendors in the sector (by revenue). The report is one of a series assessing market and supplier performance and includes the UK Financial Services SITS Market Trends and Forecasts, and UK Financial Services SITS Supplier Prospects reports.

UK Supplier RankingAlmost every vendor in this year's ranking is currently in the throes of a significant transformation of its own. Some of these companies are further along the road than others, however, none has reached a final destination. For those playing catchup there is cause for optimism. However, for some, tough decisions need to be made.

COVID-19 has added further impetus to the pace of change within financial services. However, with the possible exception of conducting business remotely, the strategic priorities have not altered significantly in light of the pandemic, but they are more pressing than ever.

Subscribers to TechMarketView's FinancialServicesViews can download this report now. If you are a SITS vendor or an end user organisation operating within the UK Financial Services sector, this report provides essential insights into the supplier landscape. If you do not currently have access and would like to learn more about this research or our other services, please contact Deb Seth.

Posted by Jon C Davies at '18:53' - Tagged: insurance   banking   financialmarkets   wealthmanagement  

Thursday 03 September 2020

Have you got your copy of TechMarketView's supplier rankings report?

Have you read TechMarketView's recently published supplier rankings report? suppDon’t miss out on finding out who ranks where in our Top 60 and delving into the supplier profiles of the Top 30 players. The rankings reflect the changes in the market, and in particular how the long-standing suppliers are managing the swing from heritage Software and IT/Business Process Services to new propositions.

Top 20 ranking tables are also provided for key horizontal market areas as defined by TechMarketView’s Digital Evolution Model (DEM): Enterprise Software, Consulting, Solutions, and Operations (across Business Process, Applications and Infrastructure) giving readers unparalleled depth and breadth of analysis.

The much anticipated, and highly comprehensive, Supplier Rankings report is available for our Foundation Service clients here: UK SITS Supplier Rankings 2020.

If you are not a client of the Foundation Service, or indeed of TechMarketView, contact info@techmarketview.com today to find out how to get your copy.

Posted by HotViews Editor at '00:00' - Tagged: rankings   suppliers  

Wednesday 02 September 2020

*NEW RESEARCH* Operationalising AI/ML: ECS Partner Perspective

Report coverWe are at a pivotal time for AI/ML adoption. The need to operationalise AI/ML is becoming more pressing because no matter how successful Proof-of-Concept (PoC) and departmental projects are in their own right, they need to be scaled up and out and maintained to ensure in-use accuracy and deliver the type of substantive business change expected of them. 

Operationalising AI/ML: ECS Partner Perspective is the latest in a series of reports examining the challenges organisations face moving AI/ML-enabled projects into production and managing ML model lifecycles. Previous reports have analysed of the approaches in play by Amazon Web Services, Microsoft and Google Cloud.

With AI/ML building blocks a major part of hyperscale providers’ portfolios, the role of partners able to convert those building blocks into business outcome-producing solutions is becoming critical. The report explores the AI/ML partner opportunity through the approach taken by ECS Group. It provides insight into the role of MLOps in tackling complexity and driving at scale deployments and addresses lesser known issues such as stale data and data drift. It also looks at how a large UK retail bank is using and benefitting from MLOps.

The AI/ML market is at a point where suppliers and customers need to review the fundamentals of deployments, with a view to getting them right before too much technical debt builds up, which is why ‘Operationalising AI/ML: ECS Partner Perspective’ is a ‘must read’ report – download it here

If you are not a TechMarketView subscriber and would like information about our services you can contact Deb Seth.

Posted by Angela Eager at '17:30' - Tagged: cloud   enduser   AI   ML  

Wednesday 02 September 2020

*NEW RESEARCH* Consulting Supplier Rankings 2020

Our Consulting Supplier Rankings 2020 report is now available to download. This comprehensive analysis contains a view on the performance of each of the Top 20 UK suppliers in this arena, includes the ranking table showing estimated revenue and growth, provides insight into the dynamics shaping this market and highlights the up and coming players.Cover

Fuelled by the rush to digital, the increase in demand for SITS consulting services significantly outpaced the overall market in 2019. Stronger than anticipated growth of 9.4% took UK expenditure to just over £3bn, accounting for 5.7% of the Software and IT Services market last year.

Market momentum carried through into the early months of 2020. It was, however, stopped in its tracks by the advent of the COVID-19 pandemic and the ensuing lockdowns. The resulting business and economic impacts are likely to take a disproportionately heavy toll on this sector, at least in the short term. Moreover, the post-pandemic consulting market paradigm will be different and suppliers need to accelerate their own transformations if they are to address their customers rapidly changing expectations. Radical, multi-disciplinary thinking, vertical sub-segment specialisation and commercial boldness will all grow in importance.

Subscribers to TechMarketView TechSectorViews can read the full analysis of who's gaining ground in this market, who's falling back, and why. If you don’t have a subscription and would like to know more about how to access our services, please email Deb Seth.

Posted by Duncan Aitchison at '09:17' - Tagged: consulting   research   suppliers