As you will have seen from earlier UKHotViews posts we have been busy working behind the scenes to bring you a new and improved TechMarketView.com. Visitors will enjoy simplified navigation, easy to use drop-down menus and improved search functionality, across all their devices.
The current website will be temporarily unavailable this afternoon for a short period while our technical team work to bring the new site online. Links from this email to the website will not be active for this short period either. If you need urgent access to any resources or information during this time then please feel free to contact our Client Services team at info@techamarketview.com who will be very happy to assist you.
Look out for further details in tomorrow’s UKHotViews.
Posted by HotViews Editor at '00:00'
For the most comprehensive understanding of the UK’s Business Process Services (BPS) market, read UK Business Process Services Market Trends & Forecasts 2019.
This report contains TechMarketView’s latest forecasts and trends for the UK Business Process Services (BPS) market. The UK BPS market continued to go through a period of significant disruption and change in 2018. The lack of large-scale tenders, particularly ‘greenfield’ opportunities, continues to restrict growth especially in the Public Sector still suffering from Brexit paralysis. Whilst the Private Sector remains more active, investment decisions are often delayed and confidence in some areas remains low. As a consequence, client engagement and relationship management have never been more important. Upselling and cross-selling service lines to existing clients, growing accounts, filling ‘contract headroom’ and securing renewals and extensions are vital to hitting budget.
The BPS market comprises certain very large, traditional outsourcing contracts, which are typically shrinking on renewal – either through rescoping and/or pricing pressure. Newer propositions are tending to shy away from large scale risk transfer, towards smaller more flexible deployments, often built on an ecosystem of partner offerings. Cultivating and managing these relationships has become a sector USP, vital to market success. BPS providers are positioning themselves less as outsourcers and more as ‘managers of operations’ with a much-needed switch in emphasis towards partnership working.
The move from ‘simple digital’ towards more complex and varied arrangements is helping drive market demand for change management and consulting-based services. The flipside is that difficulty in dealing with a complex environment drives caution and risk aversion, which can of course manifest in delays and cancellations. Either way, BPS providers are having to get to grips with disrupting themselves, both in terms of culture and operational approach, before they can truly deliver for their clients.
Subscribers to TechMarketView's BusinessProcessViews research services can read the full analysis of what is happening in the UK BPS market in our new report Business Process Services Market Trends & Forecasts 2019.
If you are not yet a BusinessProcessViews subscriber, please contact Deb Seth to find out how you can access the research.
Posted by Marc Hardwick at '08:49' - Tagged: markettrends bps newresearch markettrends
The piece of the jigsaw I missed when I wrote a couple of weeks ago about London-based Proptech startup askporter (see Proptech askporter raises dosh to weave more magic) is that founder Tom Shrive is in the property management business himself and knows how it works from first-hand experience. I only found this out after I met him to find out more about the company. And he has a very interesting story to tell.
TechMarketView Subscription Research clients and UKHotViews Premium subscribers can read more in UKHotViews Extra.
Posted by Anthony Miller at '08:47' - Tagged: funding startup PropTech
Join some 200 leaders from the world of UK tech in London on the evening of 12 September to hear the latest insight and analysis direct from TechMarketView’s expert team. Tickets are selling quickly so book your place now before it's too late!
The seventh annual ‘Evening with TechMarketView’ commences with a drinks reception, sponsored by InterSystems, from 6.30pm and finishes with a three-course silver service dinner, sponsored by Datto. In between those two fantastic networking opportunities, our guests take their seats in the auditorium for a series of short presentations from TechMarketView’s senior team on the trends and suppliers shaping and disrupting the UK tech market, for example:
· Hear what suppliers and end-users of tech should be doing in order to prosper in ‘The Year of the Relationship’
· Understand how growth rates differ between ‘heritage’ and ‘new’ products and services and the forecast implications
· Find out which SITS suppliers in the UK top 60 grew fastest last year and why.
Guests will also be privy to a ‘fireside chat’ with Mastercard’s EVP for Global Cities, Miguel Gamiño. Prior to joining Mastercard, Miguel served as the CTO of New York City, pioneering a new civic engagement and innovation platform for NYC and he has stood as a voice of leadership in tech policy, including smart city and IoT programmes.
We are also delighted to be joined for the evening by representatives from The Prince’s Trust, including the charity’s Deputy CEO Tara Leathers, who will be sharing insight on the fantastic work that they do with young people with support from companies across the UK tech sector.
Tickets are selling quickly so don’t risk missing your chance to join us for an enjoyable evening of analyst insight and quality networking – book your place now! There are also a limited number of tables of 10 available so why not gather a group of colleagues or clients and bring them along for the evening too?
Don’t forget that if you are a TechMarketView subscription client, subscribe to UKHotViewsPremium or if you're one of our Little British Battlers, Great British Scaleups or Innovation Partner Programme companies, you will be eligible for the discounted TechMarketView ticket price. See the full details and booking form here.
Event details
Date: Thursday 12th September 2019
Venue: Royal Institute of British Architects, London
Format: A networking drinks reception commences from 6:30pm, supported by InterSystems. This will be followed by 90 minutes of speaker sessions and a first-class silver service dinner supported by Datto.
For more information contact tx2events at 020 3137 2541 or
An Evening with TechMarketView is proudly supported by:
Posted by HotViews Editor at '07:30' - Tagged: events
With now only one week to go until the launch of our fully refreshed website we are excited to bring you an enhanced user experience with simplified navigation, easy to use drop-down menus and improved search functionality, across all of your devices. Visitors to the website will be able to:
read the latest UKHotviews
browse our latest research
see details and booking links for upcoming TechMarketView events
access advertising and sponsorship information
view TechMarketView programme announcements and application forms
reach our Social media channels
see all the latest news from the TechMarketView team
The new site will be going live during the afternoon of the 22nd August and access to our website will temporarily unavailable while our technical team work behind the scenes, but we aim to keep disruption to a minimum. If you have any questions, then please feel free to contact our Client Services team. We hope you will enjoy the new user experience.
Posted by HotViews Editor at '07:30'
The recent fines served on BA and Marriott for failing to protect the personal data of EU citizens were a warning sign that the ICO is beginning to wield the power granted through GDPR. As we noted at the time (ICO fires data protection warning salvo), the scale of the breaches appeared to have a bearing on the size of the fines, which highlights the need for organisations to know their customer data to be able to rapidly detect and grasp the extent of any breach. That’s where data matching tools have a role to play. We caught up with Steve Tootill, CEO of data matching specialist and one of our early TechMarketView Little British Battler participants helpIT systems, to find out how the company is capitalising on the opportunity.
helpIT is in the business of contact data matching, record linking and deduplication. Data security and the desire for tools to help present a single view of the customer - and by association help organisations experiencing a data breach get to grips with the scope - are raising the profile of this established but sometimes overlooked technology area. They are certainly factors driving helpIT’s growth. A more detailed assessment of helpIT and the role of data matching software in available here in HotViewsExtra.
Posted by Angela Eager at '08:55' - Tagged: cloud software data data
In the digital era, the received wisdom is that we are no longer to build and maintain applications estates, but rather to develop and manage product portfolios. From the industry rhetoric, it would seem that “application management” is destined for the scrap heap of history as “product management” replaces it in the IT lingua franca.
But is this change in our lexicon more than just another example of the IT industry’s predilection for buzzwords?
Click to download Goodbye Applications, Hello Products – The Changing face of IT Delivery for both an analysis of the realities of product management and fresh insights into this potentially disruptive market trend.
The pressures to change the application management paradigm appear to be becoming irresistible. The relentless pursuit of agility is inexorably leading enterprises away from IT platforms built around few, large monolithic systems towards those comprising multiple, small, dynamic solutions.
This paper looks at how the practice of application management is evolving, assesses the materiality of these developments and considers their potential impacts across internal and external supply chains. With the age of product management beckoning for both the buy and sell sides of the industry, the report also examines the impact on demand for Application Services.
If you are an existing subscriber to our ESASViews you’ll know you can access the report by clicking the link above. If you’d like to discuss an extension to your existing subscription or would like details of how to subscribe to TechMarketView, please email Deb Seth.
Posted by Duncan Aitchison at '07:59' - Tagged: applications agile digital DevOps
If you haven’t read the 2019 Enterprise Software Supplier Ranking report yet you can download it here.
As suppliers work on their digital fitness, the latest ranking data reveals the impact on their performance and teases out some of the factors driving - and inhibiting - growth. With changes in year-on-year revenue ranging from -3% to +29% across the Top 20, there is extensive variance in performance. Microsoft is not in imminent danger of being toppled from its position at the top of the ranking but cannot be complacent despite rampant adoption of its various cloud services. Indeed, none of the suppliers can take growth for granted. However, the suppliers in the lower half of the table outperform those in the top half and it is not just because it is easier to drive higher growth from a lower base.
As more and more IT and business functions become automated and are either defined or driven by software and data, revenue is shifting into the enterprise software sector, supporting growth. However, there are plenty of counteracting forces keeping overall performance in check, not least the impact of SaaS as its approaches critical mass.
Subscribers to TechMarketView ESASViewscan download this ‘must read’ report now. If you don’t have a subscription and would like to know more about how to access our services, please email Deb Seth.
Posted by Angela Eager at '17:19' - Tagged: cloud software machinelearning digital ranking digitalchaos
Yesterday’s statement from the Department of Health and Social Care proclaimed “More beds, new cutting-edge equipment and additional wards will be delivered at hospitals across the country, as the Prime Minister confirms a new £1.8 billion NHS cash injection.”
Prime Minister Boris Johnson has certainly been making headlines with his announcement of an extra £1.8bn for NHS frontline services, but is it really ‘new’ money and what can tech suppliers take from the announcement?
Subscribers to TechMarketView's research, including UKHotViews Premium clients, can read our answers to these questions in today's UKHotViewsExtra article here.
If you don't currently subscribe to TechMarketView's in-depth research and you'd like details of our 2019 packages please email Deb Seth for details.
Posted by Tola Sargeant at '09:59' - Tagged: health
Make sure you book your place before you go on holiday! Tickets are selling fast so book now to join some 200 leaders from the world of UK tech in London on the evening of 12 September and hear the latest insight and analysis direct from TechMarketView’s expert team.
Posted by HotViews Editor at '08:15'
For the most comprehensive understanding of the UK’s Business Process Services (BPS) supplier landscape, read UK BPS Supplier Ranking 2019.
This report contains the Top 20 UK supplier ranking (by revenue) for the UK BPS market.
The UK BPS market continued to go through a period of significant disruption and change in 2018, reflected in the variety of performance and movement within the Top 20 suppliers to the market by revenue.
Brexit uncertainty continues to dampen market confidence, no more so than in the public sector, already suffering from a Carillion based lack of trust. Whilst the private sector remains more active, investment decisions are still often delayed and confidence in some areas remains low.
Given the lack of certainty and market confidence, renewals and extensions have become increasingly common. As a consequence, client engagement and relationship management have never been more important.
Digital transformation continues to drive the market forward. End users have increasingly undertaken simple digital change - ad hoc, point and predominantly front-end solutions - resulting in digital chaos and a BPS environment that needs to be put in order. These complex and varied arrangements are driving demand for change management and consulting-based services.
The flipside is that difficulty in dealing with a complex environment drives caution and risk aversion, which can of course manifest in delays and cancellations. Either way, BPS providers are having to get to grips with disrupting themselves, both culture and behaviour before they can truly deliver for their clients.
Subscribers to TechMarketView's BusinessProcessViews research services can read the full analysis of who's hot and who's not, and why, in our new report UK BPS Supplier Ranking 2019.
Posted by Marc Hardwick at '09:57' - Tagged: suppliers newresearch
Capita is now half way through its three-year turnaround plan, to do “fewer things better” and today’s half-year results are a good opportunity to reflect on progress to date.
Firstly, a look at the headline numbers shows both revenue and operating profit continuing to decline – Capita achieved adjusted revenue for the first six months of 2019 of £1.85bn down 6.3% year-on-year (£1.98bn H118) with operating profit of £142.1m down 10.3% (£158.4m H118).
When you look across Capita’s divisions its very clear that it is being pulled back by performance in ‘Specialist Services’ – this is the Division that contains an eclectic mixture of contracts and businesses that don’t easily fit elsewhere within the current structure. Adjusted revenue in Specialist Services shrank YoY by 23.7% to £376.1m (£493.2m H118) whilst adjusted operating profit fell YoY 16.5% to £67.7m (£81.1m H118). Much of this can be attributed to attrition in Capita’s Life & Pensions and Insurance businesses and specifically the ending of large contracts with the Prudential and Marsh in 2018. There were also more modest declines in Real Estate & Infrastructure, Travel & Events and Enforcement businesses.
When you look across the other Divisions and given the market conditions and restructuring going on, the performance is much more consistent - there were modest declines in revenue in Software (-4.1%) and Customer Management (-1.3%) with IT & Networks stable and Government Services and People Services putting on growth of 1.4% and 0.4% respectively.
Taking out cost and streamlining the business has been a big focus of the last 18 months and Capita is targeting £175m of cumulative savings by the end of this year. This has seen the usual rationalisation of IT, property, back office and procurement but also a renewed push for automation (incl. a new partnership with UiPath) and offshoring with a ramping up of its centres in South Africa and India.
Whilst cost cutting and rationalisation was definitely needed you cannot cut your way to growth. Here Capita has been investing heavily in its Growth function, specifically hiring new talent with more consultative selling and relationship management skills. Capita’s sales and business development is starting to look and feel very different – it has a new consulting arm targeting higher value opportunities coming out of the ‘digital chaos’ we see in the market, has launched a ‘Think Tank’ (Capita Institute) and is pushing things like TEDtalks as it looks to take a lead in setting client’s agendas. All of this is positive, but a sales function is only as good as ‘scores on the doors’ and contract wins have been slow of late, no doubt indicative of the wider market.
Sales wise we have seen the big announcements of a £525m Defence Fire and Rescue Project (originally announced 12 months ago) and yesterday’s extension of its PIP contracts. Overall order intake in for H1 was £830m, including extension of Customer Management contracts with Carphone Warehouseand Southern Waterand some Software wins which increased the order book by 6.5%, now standing at £6.7bn (was £7.1bn end of 2018).
Getting back to organic growth is key for Capita and whilst the investment in the Growth function is very much welcome it must of course have market appropriate propositions. In addition to its new Consulting offer its other key area of focus has been creating digitally-enabled services – here Capita has been investing in a range of products.
Two new ‘People Service’ digital products scheduled to go live in the second half of 2019 include a digital version of its pre-employment screening service and a new employee onboarding product. New versions of some of its ‘greatest hits’ including SIMS (School Information Management System), One Housing and emergency services software as well as a multi-channel customer management platform.
In summary, Capita’s outlook remains unchanged and it remains on track to deliver its 2020 targets of £175m initial cost savings, double-digit adjusted operating profit margin and at least £200m of sustainable annual free cash flow. There is much to like about the work going on with new propositions and the growth function in particular. The challenge of course is converting this into new contracts of a scale that ‘shift the dial’and here Capita remains very much at the mercy of a wider market experiencing some tough conditions.
Posted by Marc Hardwick at '09:00' - Tagged: results transformation Capita
MongoDB has seen meteoric gains in customer numbers and revenue over the past few years, stemmed from the growing use of cloud hosted databases by software developers in particular.
The company now looks poised to take market share from both other DBaaS suppliers and licensed on-premise database companies by expanding into new geographic markets and widening its appeal to larger public and private sector organisations. More …
Not a TechMarketView subscription research client? Then why not subscribe to our low-cost UKHotViews Premium service to access all of our UKHotViews and UKHotView Extra posts? Click the flag for more information.
Posted by Martin Courtney at '08:31' - Tagged: strategy MongoDB DBaaS
